3
Ihar Beliauski 16 months ago
Huge miscommunication in the hotel. It looks like the hotel is sorely lacking staff for such a number of guests. At the check-in, a receptionist took a very long time, since the room was not ready at 5PM, but did not talk about it, talking in his own language with someone on the phone (the set of words clean-inspected is clear to me). We checked in twenty minutes later and there was still a housekeeper in the room, who was frightened of our arrival and ran away, saying that there were no towels, but they would be brought as soon as possible. An hour later they were not brought, and only after two calls in the interval of 30 minutes they were brought. Whatever you asked, it takes so long time to get it. After requesting slippers we got them after 3 hours! We were checked in to the connector room. It's not a problem for me, but not in this hotel. At three o'clock in the morning, our neighbours after check-in guess, decided to try to open the door between us, but since it did not open, they tried even harder to try to open it and thereby frightened my mother very much. Later, they were very noisy at night for several days and tried to open the door every day. The windows in the hotel are very dirty, the corridor smells awfully sickly. The pool and sun loungers are not for the number of people in the hotel. I came to pay for the hotel in advance and asked if it was possible to organize something for my mother birthday. If they said no, it's absolutely okay for me, but they promised to do something, just had to write an email in advance. I wrote an email, but in the end nothing was done and the question is: why promise? Only after the manager Merry organized a surprise for my mother, for what I am very grateful to her. For the price of a hotel, you don't expect something wow, but it's very far from the standard there. All in all, the hotel still needs a lot of improvement.