وبن نبات لاستشارات المقاهي والمطاعم

We paid £178 for a Club room, including 10-nights meet/greet parking at Terminal 5, using Holiday Extras - really affordable! It was only £30 more to do the hotel+parking, than just the parking alone. Everything HX related was great, the hotel, less so...

Check-in is chaotic as there's no clear visible way to see which member of staff is available due to the diagonal dividers. There's no outdoor place to sit with a drink - even though there's space out front for some tables and benches. All the staff we spoke to were abrupt and unwelcoming - with the exception of the lady who ran the Club Lounge on our night.

The 6pm-8pm Club Lounge access was worth the extra £20 upgrade for us (via Holiday Extras). There was free-flow red/white wine and beers, as well as some hot and cold snacks.

The room was clean, but the window was no bigger than a cabin-sized bag. Bed was comfy. Bathroom modern.

By far the worst hotel I have ever stayed at.
- Questioned by reception whether my passport number I gave was legitimate as I filled it out from memory. I am a frequent business traveller.
- Rooms grubby. Window left open with minus temps outside.
- No complimentary WIFI. What is this 2004?
- No TV channels only radio channels
- Dinner table not cleared and cleaned after previous diner
- Waitress was very rude at dinner. Asked for water and she grunted and pointed at a half
Filled bottle with what appeared to be half a chopped lemon left by previous diner. I asked for a fresh one which did not come so I walked over to what I thought was complimentary bottled water (highland spring) and sat down to have an credit card machine with £3.50 printed off. I politely declined and she said “what do you think I will pay it for you?” Manager called over and I explained the situation. Nothing said. Walked away.