Al Muatassem Restaurant

Just average only and one thing it was cheap in prices.

Best parata and keema. Homemade

Worst.. rotten food

صراحة عندهم لحم ناشف لذيذ????..كيما لذيذ????...اليوم اول مرة اجرب دوشا ..لكن هوه المكان صغير لكن الاكل لذيذ????????????

ممتاز

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Why am I leaving 2*? Because of our own personal experience and mainly the owners'/staff responses and attitude.

What we didn't like:
This business could really improve on the following, and sadly this is why I don't recommend it.
No attention to detail when serving in the restaurant and in the rooms:
If we are a family of three, cutlery, toiletries and toilet rolls for three people would be expected to be provided. Making the beds and replenising coffee and tea facilities would have been nice too. When the owners/staff was approached regarding replenishing of shower gels and shampoos they said that they only give one on arrival (small tubes for one use, for one person) as most guests bring their own toiletries with them!

Lack of good customer service to ALL their customers: we experienced an issue with the shower not having water on the day we were checking out and when we raised the issue we did not get an apology but saw the owners/staff apologising to another family who had the same issue and were staying for longer. Whilst I was already in the shower struggling to get the shampoo and soap off my body, my husband went downstairs to explain the problem and moving to another room for the shower was offered. This solution was unpractical and by the time my husband returned to the bedroom Ivve already sorted myself out as better as I could. In any case, I believe the issue was in all rooms in the hotel and walking in robes full of soap to the end of the corridor to another bathroom wasn't my idea of a having a normal shower.

We left with a bad taste on our mouth and felt this business did not appreciated all their customers' custom, definitely not ours! Going the extra mile is always a plus for any business. If there is a technical issue, or any inconvenience caused by the hotel and the guests are asking if anything can be done (like a small discount off the bill which is what we asked for, for not being able to shower properly as water stopped running from the shower whilst shampoo and gel was already on my body, in the morning on the day of check out). The owners were not apologetic to us, argued about the things I could have done (I explained I had to wash my hair with cold water from the hand washing sink and they said that I could have used the hot water from the basin too! I explained that as there are two taps one for hot one for cold, it was not possible and they said I should have mixed it together on the sink and wash my hair there! They even asked me what a big hotel would have done for me (I don't know what that has anything to do with anything), they were adamant to listen to my views and my complaint and in the end they totally REFUSED a discount.

I rather give my custom to a good business/ good owners that would appreciate custom and truly care for all their guests.

What we liked:
My husband got a small parcel delivered and they collected it for him.
Large spacious rooms and bathrooms.
Plenty of storage (wardrobe and drawers) in the rooms.
The location for exploring the area was fantastic.
Tasty food (but portions sizes vary from day to day!)