15 reviews

AL SAFA

Name: AL SAFA
Address: Dubai, United Arab Emirates
Rating: 4.1

Dubai

Metropolitan Hotel Dubai, Sheikh Zayed Road Exit 41، - Al Thanya St - Dubai - United Arab Emirates

Restaurant Bus stop

Service Options Dine-in Takeaway

+971 4 343 0000

Photos

About

AL SAFA is a restaurant and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 15 reviews. The street address of this business is Metropolitan Hotel Dubai, Sheikh Zayed Road Exit 41، - Al Thanya St - Dubai - United Arab Emirates. AL SAFA is open seven days a week from 06:30am to 10:30pm.

FAQs

Where AL SAFA is located at?: AL SAFA is located at Metropolitan Hotel Dubai, Sheikh Zayed Road Exit 41، - Al Thanya St - Dubai - United Arab Emirates.
What is the contact number of AL SAFA?: The contact number of AL SAFA is +971 4 343 0000

Reviews

4 SFlying Dxb 18 months ago

We booked for iftar buffet, not much of choice for main courses, staffs were very courteous

1 Karolina Wypych 63 months ago

Today I have visited Al Safa restaurant for iftar dinner with my family. We made a booking for 5 adults and 2 kids, one of the person has got sick just before the dinner, despite her unwell being she stayed with us in the restaurant but she didn't have any food since her condition, we only order 7up for her. 4 of us had meal however we had to pay for 5 pax buffet dinner. She was basically charged for dinner just for sitting with us in that restaurant. I was trying to explain to the staff who issued bill that despite booking for 5 adults only 4 of us actually had a food since one person was unwell and didn't eat anything. I have been told that bill is already issued and its not possible to change it despite my request to be charged for 4 pax. I have many years of experience in customer service working with different type of system in hotels, restaurants and retail shops, and it is first time I hear that its not possible to change a bill once issued. From my previous experience I know its possible to adjust it, voild it or cancel it and I'm very sad to get this kind of experience especially in ramadan, month of kindness and understanding. We didn't ask for free meal but not to be charged for something we didn't took. We left this place very disappointed. This is not a customer service experience I would like to write about and share but unfortunately my indigestion made me to do so.

4 Juke_Kesia 63 months ago

It's a nice restaurant, but the food available there is also tasty...

5 Mohammed Eid 27 months ago

Love this place

Map Location

Business Hours

Saturday	06:30am - 10:30pm
Sunday	06:30am - 10:30pm
Monday	06:30am - 10:30pm
Tuesday	06:30am - 10:30pm
Wednesday	06:30am - 10:30pm
Thursday	06:30am - 10:30pm
Friday	06:30am - 10:30pm

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