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スイカMary 14 months ago
Witnessed a member of staff verbally assaulting a customer, and the way it was handled (or rather lack of handling) was appalling. It made me really uncomfortable to publicly witness this happening in the middle of the shop, and there was no attempt to stop the member of staff from using such foul language in front of customers, with the other staff simply allowing this staff-member to hurl abuse at this customer while she was waiting for her food.
The food is okay, but I can't really say much more, as chips are just chips in most cases. Definitely not good enough to put up with that sort of behaviour. People behaving like this in public is bad enough, but to treat a customer in such a poor way in what seemed like a public display of dominance should be saved for role-play in video games, not real life. I would be lying if I said that I trusted these people not to spit in their customers food. It made me uncomfortable to even in my own home acknowledge that I was eating food from such a place.
*Edit: Being accused of malice for leaving an honest review is unprofessional, but could be seen as understandable in some cases. However, attempting to give away someone's personal details (stating my apparent family members including a name) on a public website without my permission is considered doxxing and is a crime. Accusing a customer of lying because they left a bad review is simply petty, but I have seen that the owner has responded aggressively to multiple people for their comments on the frozen food, dry chicken, lack of sauce, missing items from order, etc. Rather than being able to take criticism as an adult and saying things such as 'we are sorry that your food was unsatisfactory; we will do our best to use this criticism to improve', as most businesses will say even if the statement isn't true, this owner responds by calling their customers liars, and in a twist of irony, I believe maliciously tries to bring up their customers private details to spite them. This is a crime, and I personally take it very seriously.
'We already taken the staff from serving your grandma': No, the boy at the counter said 'I'm not serving you. You're a dirty piece of sh*t. All of your family are dirty pieces of sh*t.', and he allowed someone else to serve, and continued to stand aside making nasty comments and swearing whilst the rest of staff did nothing to intervene. But I'm sure that your CCTV has a microphone and you already know that, right?
'Your personal vengeance against your family member': I don't have anything against that boy (although after this, I wouldn't happily approach him for obvious reasons), and I'm not sure what family issues there are, but from what I saw, the boy recognised the lady, refused to serve her, the lady just continued to order her meal, and the boy was allowed to verbally assault the lady up until she left.
In regards to the food quality, all I ordered was plain chips, and I stick by my statement that chips are just chips, and it's rare that there's anything special about them. I'm sorry if it upsets or offends you to hear that, but judging by the other reviews I'm not missing out on much else.
If that was your idea of 'excellent customer service', I'm worried about your idea of treating people poorly. As far as I'm concerned, if you believed that the customer was starting a quarell, it is your duty to say 'I'm sorry, but I'm going to have to ask you to leave', but you didn't, so clearly no-one there thought that the lady was doing anything wrong. However, your other option (and the obvious one in this case at that) was to ask the employee if he was okay, offer him to have some water and come off the shop floor, ask him what the problem was, and evaluate how to proceed in future. You didn't do any of that, and if you did, it was after I left, and you let it continue without interruption, which is not intervening. You put a sticker on a gaping wound; this was neither appropriate nor adequate.
Your responses are libellous. Not only a disgusting 'service', but even more of a disgusting response.