32 reviews

Emirates Islamic الإمارات الإسلامي

Name: Emirates Islamic الإمارات الإسلامي
Address: Dubai, United Arab Emirates
Rating: 2.1

Dubai

Satwa, 2nd December Street, Opposite Dune Centre - Dubai - United Arab Emirates

Bank Bus stop

+971 600 599995

Photos

About

Emirates Islamic الإمارات الإسلامي is a bank and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 2.10 out of 5 stars based on 32 reviews. The street address of this business is Satwa, 2nd December Street, Opposite Dune Centre - Dubai - United Arab Emirates. Emirates Islamic الإمارات الإسلامي is closed on Sunday, and other days it is open from 08:00am to 02:00pm.

FAQs

Where Emirates Islamic الإمارات الإسلامي is located at?: Emirates Islamic الإمارات الإسلامي is located at Satwa, 2nd December Street, Opposite Dune Centre - Dubai - United Arab Emirates.
What is the contact number of Emirates Islamic الإمارات الإسلامي?: The contact number of Emirates Islamic الإمارات الإسلامي is +971 600 599995

Reviews

1 Hazem Alhabbal 21 months ago

I've been with Emirates Islamic for 7 years. Today I closed my account due to humiliating customer service. I've explained the the customer representative the situation and I said how many times I sent emails, calls for kyc and that I've did everything in my power to keep the account but they closed it,so of there's no solution then let's close it. His response was "closing an account is the easiest thing to do, it takes 1 minute" his name was Gijo and he has tons of certificate on his desk! Of course with that response I chose to close the account

1 Madhav Dhakal 17 months ago

A worse branch ever visited and worse staff too

2 Travel Dreamer 63 months ago

Pathetic Service. I will be specific, the customer service representatives sitting there in flashy-suits is nothing but a joke. I know the guys name, but i don't want to say it in a public paltform. This is not the first time i am facing the issue.

First it was related to updating my phone number, now it is related to cheque book. Made request for the cheque book, sign the required documents and promised the delivery by 3 working days. After three days, not update from the bank prompt me to make a follow-up with the customer care to realize that the bank employee failed or forget to register my request and no request has been made on behalf of me till that day. customer care said they can't do much about this, since i made the request from the bank and i have to go back to the branch again.

went again second time to raise the compliant and i received most funny reply from the representative. "are you sure you made the request with me" , i had to ask him to check the security camera to see if i visited the bank or not. It was plain that he made the mistake and fanatically trying to make lame excuses and made a new request. He made false promise that cheque will be delivered within the day or max by tomorrow morning. Since no choice left i had to wait for the cheque and nothing happened till end of the day, except receiving a message saying my request is under process.

Went again third time to the bank for further updates and he said he did what he can do from his side, with no remorse. I loose my cool after seeing his reaction and adamantly told him i need a proper update. Till then i won't leave.

Routine checking in the system and informed me that the check is sent to courier and it will be delivered today itself. Asked for the tracking of shipment he said only courier will have the details and he is helpless. Not convinced by the info, i went outside the bank and called customer care representative. They told me my request is under process and cheque is not printed yet. See the conflicting info this guy in the branch was telling.

Went to bank again and confronted him with the info from customer care he started giving unreasonable excuses with out telling any solution. Note that all this time consuming issue happened only becoz of him. He was sending random emails, to whom i don't know to expedite the process and requested me to wait for three hours and promised the delivery update with in that time. No choice, left the branch for work, after i took his personal number. Even that was useless and after three hours no update received, called this guy again to see if any hope left for receiving the cheque, since i made a commitment to give cheque to a rental agency. The reply was " he is working on it" and call me back in one hour. This is the story till now, i will update rest of the story as it progress.

1 Asad Patan 63 months ago

Worst branch of the bank.. walla I feel very embarrassing .. I suggest them to change the stuff and bring up some hard workers . I waited for 40 minutes in queue and the funniest thing is that I was the only one in queue .but as time pass the chairs got full no place to sit. I did complain to manager at the same time but in reply they said he have some priority customers . But what I think and saw that they gave priorities to the locals or to them whom they know ( like a regular customer)

1 Ji Ho Song 27 months ago

Emirates Islamic bank I don't no what to say but I am so disappointed my staff and me everyday apply for opening account from there website and afcorse 10 person call us but no one coming to Collect decoment and our account still not yet open also I visit branch the staff are so rude it's seems that they are owner and they are asking our personal details which one is not allowed to tell them guys I will refer you Emirates NBD bank is the best bank

1 Lorraine B 21 months ago

There’s a fine line between being professional and unhelpful/interested. Unfortunately, they are the latter.

1 Jam 51 months ago

Not even 1 star .
Very very bad service.
I was waiting for 1 hour for going to a customer service counter.
They called their "special customers " first.
Very very bad service.
Been client since 4 year now I should change my bank.

1 Mobeen ali 27 months ago

Map Location

Business Hours

Friday	08:00am - 12:30pm
Saturday	08:00am - 02:00pm
Sunday	Day off
Monday	08:00am - 02:00pm
Tuesday	08:00am - 02:00pm
Wednesday	08:00am - 02:00pm
Thursday	08:00am - 02:00pm