Emirates NBD is a atm and parking lot located in Dubai, United Arab Emirates. The average rating of this business is 3.40 out of 5 stars based on 13 reviews. The street address of this business is Dusit Dubai Hotel - Dubai - United Arab Emirates. Emirates NBD is open seven days a week 24 hours a day.
- Emirates NBD is located at Dusit Dubai Hotel - Dubai - United Arab Emirates.
- The contact number of Emirates NBD is +971 600 540000
1 Filza Ar. 61 months ago
Terrible service, unprofessional and unreliable.
Ignoring the unauthorized transaction that had occurred earlier this year (which was left completely unexplained), I still kept on banking with them but made a mistake of transferring funds to a friend on January 5th, 2019 & instantly revoking the transaction. After speaking to the CS team over the live chat (who reply after a minimum of 8hours) – I finally managed to end the conversation with a service request to revoke the transaction. I was advised over a waiting period of 16 working days – which is okay since I am an ex-banker myself so I understand how this works. After a month of wait, the LIV team closes my request without my consent stating that I need to receive a debit authority letter from the beneficiary account holder (who is also an ENBD customer) – which is logical again since they cannot debit a customer without their compliance. My friend checks his statement & low & behold – there’s no funds credited into his account! Eventually he checks with the bank & they instruct him that they cannot issue a debit authority letter since there were no funds transferred into his account. He is advised to instruct me to raise a complaint in any of the ENBD branches. I, then, visit the branch & after a 50 minute wait, the CSR instructs me that they can take no complaints for LIV account holders since they are only dealt over the online chat (which I had already known & the CSR had confirmed with my friend that it will be resolved by visiting a branch ONLY).
It has now been over 24 hours that I’m waiting for a reply from the “live chat” & there has been no response!!
To be honest, this is absolutely disgusting & I would never recommend ENBD to anyone now. Their service is very slow and the agents join the chat after ages, apologize for high volume of inquiries, reply & then leave the chat – whether you like it or not!
2 Ali 61 months ago
Second review : This ATM machine did not have all the cash denominations on my most recent visit. So this ATM is not completely reliable.
First review : Regular ATM. Closest bank to this location is FAB branch. The closest ENBD bank branch is further down the street. Emirates Islamic has a branch across the other side of Sheikh Zayed Road.
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1 Prolhad Ghosh 25 months ago
| Wednesday | 24hr open |
|---|---|
| Thursday | 24hr open |
| Friday | 24hr open |
| Saturday | 24hr open |
| Sunday | 24hr open |
| Monday | 24hr open |
| Tuesday | 24hr open |
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