284 reviews

Empower customer service office - Business Bay

Name: Empower customer service office - Business Bay
Address: Dubai, United Arab Emirates
Rating: 1.8

Dubai

Business Bay - Dubai - United Arab Emirates

Corporate office Shipping and mailing service

+971 4 559 2888

Photos

Empower customer service office - Business Bay

About

Empower customer service office - Business Bay is a corporate office and shipping and mailing service located in Dubai, United Arab Emirates. The average rating of this business is 1.80 out of 5 stars based on 284 reviews. The street address of this business is Business Bay - Dubai - United Arab Emirates. Empower customer service office - Business Bay is closed on Saturday and Sunday, and other days it is open from 07:30am to 03:30pm.

FAQs

Where Empower customer service office - Business Bay is located at?: Empower customer service office - Business Bay is located at Business Bay - Dubai - United Arab Emirates.
What is the contact number of Empower customer service office - Business Bay?: The contact number of Empower customer service office - Business Bay is +971 4 559 2888

Reviews

1 Flavi One 36 months ago

An absolute joke. Always avoid buildings managed by empower. Always.
My apartment number has similar numbers in the building they came and shut the wrong connection for non payment, someone I don't even know.
Of course, no emergency numbers, office closed for from Friday 12:00 untill 08:00 am on Monday.
A money making machine without mercy, 3 days without AC, all I got is : we apologise about the inconvenience.

1 Immanuel Kretschmer 37 months ago

Horrible experience, first they disconnect my AC because of 700 aed outstandings while traveling. Security deposit of 3000 aed with Empower, makes a balance 2300 aed security. Connecting charges 1000 aed. Zero customer service, phone, email, nothing. If I could rate with minus 10 I'd gladly do so.

Have patience to receive your security deposit, you need to upload many documents in a disastrous old system. If approved you get a appointment in 3 weeks, 25 min drive to Deira one way, waiting in a queue for 60 min ( with a exact 1 pm appointment ). Finally you might get your cheque which you need to deposit in a bank again. Year 2023 ? Really ? Same process with Dewa took minutes

1 Khalifa Al Romaithi 34 months ago

Worse customer service. I could not reach anyone I do not know how they approve the call center menu it’s like a dead end. So many things unclear. They should learn from DEWA

1 Carlos de Cabrillo 36 months ago

Worst customer service I have ever experienced. Several calls to different numbers in order to reach an operator.

When I finally managed to reach her, she hang up the phone!!!

1 Nisreen Madmouj 37 months ago

I left my apartment to stop dealing with this company, avoid renting a place under them . Even when i asked for the final bill they dont have the option of transferring the money back to your bank account. Either you collect cash or collect a check from the office after booking an appointment!!!

Update until this moment am not able to collect my money back. They gave me an appointment in may 16 and to collect in from hudiba !!!

1 Ehab Awad 38 months ago

The worst customer service I have seen in Dubai !!!
We requested for a Refund to our empower deposit after clearing our apartment on 30th. Of Jan
Clearance was done perfectly from Empower on 6th. FEB and we asked to refund our deposit which is paid by me and all payments actually was done under my bank account also registered email and mobile number are mine, we applied online after calling a 100 times and no responses and finally they managed to schedule our refund after one month on the 3rd of March due to emergency and busy schedule at work we couldn’t attend and my wife always busy with late shifts after the closing hours of the office , so I decided to go and pick my deposit after a month and half from clearing the service, I had to drive 50 KM away from our new house to reach out to them and finally managed to meet one agent in Hudaibah office
The Agent was so arrogant and treating me as a suspected case although I provided all legal documents telephone number emails bank account and 2 Emirates ID of my wife and myself ( My wife will never be able to attend due to late duty hours ) then she replied so rudely saying it’s only your wife MUST be here and we cannot issue any Refund to you
She didn’t want to discuss further and seems to be helpless and Rude
Showing her our marriage certificate and all paid deposit and bank account payments under my name only
But since the tenant contract was Made under my wife name, she replied Rudely Only her must be here ignoring her ID and all documentation provided
It’s really the worst service probably I have seen in this amazing city !
EMPOWER please hire the right people in those positions otherwise you will be slowly losing your reputation!

1 Dimitri Misyris 37 months ago

when you get disconnected you have to pay 1000 dirham for the reconnection, nowhere in the world a company penalize you with this huge amount for reconnection. absolutely unfair and also their service is not even up to the standard

1 fashionista gucci 40 months ago

Rude, Unprofessional , unwelcoming staff , misguiding in purpose to give you fine 1050 aed and without consumption they will increase your bills and Dubai government doesn’t control them so they charge what ever they want and u can not see even meter to be sure its your charges or not. You cant make complaint against them unfortunately no way to protect customers here.

Map Location

Business Hours

Thursday	07:30am - 03:30pm
Friday	07:30am - 12:00pm
Saturday	Day off
Sunday	Day off
Monday	07:30am - 03:30pm
Tuesday	07:30am - 03:30pm
Wednesday	07:30am - 03:30pm