FedEx Service Center
FedEx DIFC Shipping Center, The Marble Walk DIFC Gate Building No.5 - Dubai - United Arab Emirates
FedEx Service Center is a mailing service, courier service, shipping and mailing service, shipping company and shipping service located in Dubai, United Arab Emirates. The average rating of this business is 2.90 out of 5 stars based on 52 reviews. The street address of this business is FedEx DIFC Shipping Center, The Marble Walk DIFC Gate Building No.5 - Dubai - United Arab Emirates. FedEx Service Center is open seven days a week from 10:00am to 02:00pm.
- FedEx Service Center is located at FedEx DIFC Shipping Center, The Marble Walk DIFC Gate Building No.5 - Dubai - United Arab Emirates.
- The contact number of FedEx Service Center is +971 800 0150001
1 Ghassan Nawfal 16 months ago
I recently had a very frustrating experience with FedEx UAE, and I feel compelled to share my disappointment. The level of service I received was abysmal, and it's disheartening to see such incompetence from a reputed company.
After receiving a message stating that my package was out for delivery without any specified time, I decided to call and inquire about the status. The first agent I spoke to seemed uninterested and treated me as if I was there to service him, rather than the other way around. He informed me that the package was out but he couldn't communicate with the driver. In this day and age, where communication is effortless, I found it astounding that he couldn't track and contact the driver.
He promised to call me back within five minutes with more information, but unfortunately, I never received a callback. Frustrated, I called again after two hours, speaking to a second agent who provided the same excuse. She mentioned that she would instruct the driver to call me directly and that the best delivery time would be between 5-8 pm. However, at 6 pm, sensing something was wrong, I called again.
To my dismay, the third agent outright lied to me, claiming that the driver had called and couldn't reach me, resulting in the package being brought back. I clarified that I never received any calls and that I had proper reception throughout. At this point, the agent casually mentioned that the package wasn't even scheduled for delivery that day and would instead be delivered on Monday. It's frustrating to see FedEx sending packages on unnecessary detours and wasting valuable time.
Furthermore, it appears that FedEx doesn't work until 8 pm, as the driver was back well before 6 pm. When I spoke to a supervisor seeking assistance, he admitted not knowing the exact timing of their drivers' shifts, as it varies across locations. This lack of coordination and communication is unacceptable for a company claiming to provide world-class service.
What bothered me the most was the blatant dishonesty displayed by every person I spoke to during this ordeal. Little did they know that their conversations were being recorded. It's disappointing to encounter such unprofessionalism and lack of integrity.
This experience has left a lasting impression on me, and I will not be using FedEx services again. Nor will I recommend them to my company or anyone else. I expected better from a company of their stature.
5 Kiran Gokal 17 months ago
5 Nishath Saleem 16 months ago
5 roma bautista 17 months ago
5 Sajitha Rasheed 17 months ago
Having dealt with Beena during this time, I can confidently say that she has consistently delivered a truly outstanding customer experience. Her dedication, attentiveness, and genuine care have made every interaction a pleasant one.
Thanks Deena and Fedex Team
1 Narjisse A 17 months ago
5 Subhash Rajan 16 months ago
Also helped out with some after-sales query I had the next day.
Thanks Beena!
5 Aireen Kaye 17 months ago
| Monday | 10:00am - 02:00pm |
|---|---|
| Tuesday | 10:00am - 02:00pm |
| Wednesday | 10:00am - 02:00pm |
| Thursday | 10:00am - 02:00pm |
| Friday | 10:00am - 02:00pm |
| Saturday | 10:00am - 02:00pm |
| Sunday | 10:00am - 02:00pm |
Jones the Grocer Express - DIFC
The Emirates Credit Information Company Limited (Emcredit)
DESCO Copy & Print Center - Photo Studio
