599 reviews

Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira

Name: Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira
Address: Dubai, United Arab Emirates
Rating: 3.8

Dubai

Al Ithihad Road,Al Khabaisi - Deira - Dubai - United Arab Emirates

Mercedes-Benz dealer Auto repair shop Parking lot

Service Options In-store shopping In-store pick-up Delivery

+971 800 2369

Photos

Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira

About

Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira is a mercedes-benz dealer, auto repair shop and parking lot located in Dubai, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 599 reviews. The street address of this business is Al Ithihad Road,Al Khabaisi - Deira - Dubai - United Arab Emirates. Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira is closed on Sunday, and other days it is open from 08:00am to 06:30pm.

FAQs

Where Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira is located at?: Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira is located at Al Ithihad Road,Al Khabaisi - Deira - Dubai - United Arab Emirates.
What is the contact number of Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira?: The contact number of Gargash - Mercedes-Benz Passenger Cars Service Centre, Deira is +971 800 2369

Reviews

1 Jacob Sam 15 months ago

It’s sad and frustrating to know that the dealers of such an established Automobile brand can diminish its value in a country.

Pathetic customer service in almost every visit, be it repairs or periodical service. The calls and messages I send aren’t responded to in time, and even asking the receptionist to convey the message doesn’t make a difference.

I gave my car through the recovery service and didn’t receive a call for 2 days, and I had to go visit them to get the service advisor’s number.

I really wonder how Gargash finds this way of treatment to customers as respectful and professional. I’m sorry to say that I lost my confidence in getting a car back in its original condition.

1 Yomna Hammad 16 months ago

Service was scheduled on a Thursday which is definitely a working day to most car owners and appointment was 9:30 am .. agent came to me 10 am apologizing as she had another client.
Agent advised that service will take until Saturday (1st time ever as usually if no major service its finished on the same day) but i asked her at least to have it Friday noting that my mirrors folding system had sth wrong.
Friday 5:30 i received a call that car will be ready with security for pick up and mirror issue is resolved. Surprisingly when i went to pick it up i found that side mirrors are folded and never unfolding no matter what i do which is totally unsafe to drive and of course nothing can be done on a friday evening so had to leave it there AGAIN

Before having the common response as observed in other reviews.. all details and complaints were communicated via call center

4 Mehreen J. Ronald 19 months ago

Last time I felt the agent dealing with us was not helpful. Second time around my experience was great. The ambiance was nice, I felt comfortable, the hostess offered me coffee while I waited and the agent came promptly. All the issues with the vehicle were discussed and a technician did a test drive to double check. Overall a happy experience, now waiting for their call when the car is ready.

2 Akash Bency 16 months ago

VERY RUDE AND UPWELLING EXPERIENCE. I just pick my car up after service and it hadn't been washed although the vehicle was due for delivery. My ADVISOR WAS NIHAR was no where to be found , upon further instruction from the reception i reached her desk to check upon the status .I was ignored and the lady started to speak to the person who just arrived after me ignoring me while i was sitting at her desk. I had to wait for it to be washed .The advisor was very unprofessional and ignorant. The only reason i have not given it 1 star is because the men at reception were very helpful. All these amazing facilities and equipments is useless when your staff are ignorant.

5 Shahid Shaik 17 months ago

I was having a repeated issue with my brand new car from the showroom. During the service i met Mr. Viswanath (after sales service manager). I explained my concerns to him. He was really helpful and made sure to check the root cause with the technical team and resolve the issue. Many thanks to Mr. Viswanath. Much appreciated! I strongly recommend him.

5 Zeyad Almajed 17 months ago

I recently visited the Mercedes Service Department and had a fantastic experience with Yasser Derbala as my service advisor. His professionalism, knowledge, and commitment to customer satisfaction were exceptional. Highly recommended!

Five stars!

5 Mohammad Adel 16 months ago

This is a late review but it came to my mind to do it now as I have moved to another city within the UAE and experienced a different car service provider which was nowhere near the sophistication and professionalism that I experienced with Gargash. Thank you for setting the bar up high when it comes to customer satisfaction.

5 glen26890 16 months ago

Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)

Review:

I recently had the pleasure of getting my car serviced at Gargash Service Center, and I must say that my experience with Aneel Victor, one of their car service specialists, was absolutely outstanding. From start to finish, Aneel went above and beyond to ensure that my car received top-notch service and that I, as a customer, felt valued and satisfied.

First and foremost, Aneel's expertise and knowledge in automotive maintenance and repair were truly impressive. He took the time to thoroughly inspect my vehicle, patiently listened to my concerns, and provided detailed explanations of the recommended services. Aneel's professionalism and attention to detail instilled confidence in me that my car was in capable hands.

Moreover, Aneel's friendly and approachable demeanor made the entire process a pleasant one. He was genuinely interested in understanding my needs and preferences, and he took the time to address all my questions and concerns. Aneel's excellent communication skills not only made me feel at ease but also ensured that I had a clear understanding of the service process and timeline.

Throughout the servicing of my car, Aneel demonstrated exceptional technical skills and a commitment to delivering high-quality work. He completed the necessary repairs and maintenance tasks efficiently and effectively, leaving no room for errors. It was evident that Aneel takes great pride in his work and strives for excellence in every aspect of his job.

Furthermore, the Gargash Service Center itself was a well-equipped and well-maintained facility. The staff members were courteous, and the overall atmosphere was welcoming. The combination of Aneel's expertise and the center's top-notch infrastructure made for an exceptional service experience.

In conclusion, I highly recommend Aneel Victor at Gargash Service Center for all your car service needs. His professionalism, expertise, and customer-centric approach truly set him apart. Thanks to Aneel's exceptional service, I left the center with a perfectly serviced car and a sense of satisfaction. If you're looking for reliable and skilled car service specialists, look no further than Aneel Victor at Gargash Service Center.

2 Ben Anonymous 26 months ago

As a resident here, it is not very good. Weed smokers every time and idiots parking lengthways across the middle of the car park.

5 Russ Kimble 50 months ago

Fit for purpose

Map Location

Business Hours

Saturday	08:00am - 06:30pm
Sunday	Day off
Monday	08:00am - 06:30pm
Tuesday	08:00am - 06:30pm
Wednesday	08:00am - 06:30pm
Thursday	08:00am - 06:30pm
Friday	08:00am - 06:30pm