HSBC Bank Middle East Limited - Head Office
HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates
HSBC Bank Middle East Limited - Head Office is a financial institution and parking lot located in Dubai, United Arab Emirates. The average rating of this business is 2.40 out of 5 stars based on 126 reviews. The street address of this business is HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates. HSBC Bank Middle East Limited - Head Office is closed on Saturday and Sunday, and other days it is open from 09:00am to 03:00pm.
- HSBC Bank Middle East Limited - Head Office is located at HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates.
- The contact number of HSBC Bank Middle East Limited - Head Office is +971 600 554722
1 Lhenzky 16 months ago
1 Muddrik Anwar 17 months ago
Firstly, I've experienced a multitude of card errors and unwarranted blocks. I understand the need for security measures to prevent fraudulent activity, but there have been numerous instances where my card has been blocked for no clear or reasonable cause. This results in great inconvenience, especially during times of urgency.
Not only does the card frequently face issues, but the payment system seems equally flawed. On multiple occasions, my transactions were unnecessarily delayed, affecting my financial planning and management. Moreover, the processes to resolve such problems are convoluted and time-consuming, rather than being straightforward and user-friendly.
But perhaps the most discouraging aspect of HSBC UAE's service is their customer service. Instead of being helpful and understanding, I've found their representatives to be inadequately trained, often lacking correct information, and slow to respond. It's perplexing to be kept waiting for prolonged periods only to receive unsatisfactory solutions to issues that shouldn't have existed in the first place.
Moreover, there is a distinct lack of transparency and communication in their interactions with customers. I've had difficulty receiving clear explanations for the issues at hand, which creates an environment of confusion and uncertainty. As a customer, being kept in the dark regarding my own financial issues is not acceptable.
It's disheartening to see HSBC UAE fall short in so many key areas. For a bank that holds such a significant presence worldwide, the level of service delivered here has been below par. I sincerely hope HSBC UAE addresses these problems swiftly to improve its customer experience. In its current state, I find it challenging to recommend their services.
Remember, banking should be a reliable facilitator of your life, not an additional source of stress. Consider this review before making your decision.
1 Sumit Mohinani 19 months ago
I made an international transfer of AED 10k to my own bank account in India middle of march and the amount has still not reached. I have spoken to them at least three times and the customer service are like robots that give the same answer, no call back, no clarification and when I requested to cancel the transaction they said I would be charged x $'s to cancel the transaction.
Its difficult for me to believe how are they even running this bank here.
Stay away from HSBC. if there was a way to give them negative 5 out 5 I would.
Sumit M
1 Nader Moursi 16 months ago
1 Maria Jos 16 months ago
1 Nels Y 16 months ago
1 Omer Mohammed 16 months ago
1 Moiz Ghadiali 16 months ago
| Thursday | 09:00am - 03:00pm |
|---|---|
| Friday | 09:00am - 12:30pm |
| Saturday | Day off |
| Sunday | Day off |
| Monday | 09:00am - 03:00pm |
| Tuesday | 09:00am - 03:00pm |
| Wednesday | 09:00am - 03:00pm |
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