HSBC Bank Middle East Limited - Head Office

HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates
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About

HSBC Bank Middle East Limited - Head Office is a financial institution and parking lot located in Dubai, United Arab Emirates. The average rating of this business is 2.40 out of 5 stars based on 126 reviews. The street address of this business is HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates. HSBC Bank Middle East Limited - Head Office is closed on Saturday and Sunday, and other days it is open from 09:00am to 03:00pm.

FAQs
Where HSBC Bank Middle East Limited - Head Office is located at?
HSBC Bank Middle East Limited - Head Office is located at HSBC Tower, Ground floor, Emaar square, Downtown - Dubai - United Arab Emirates.
What is the contact number of HSBC Bank Middle East Limited - Head Office?
The contact number of HSBC Bank Middle East Limited - Head Office is +971 600 554722
Reviews

1 Lhenzky 34 months ago

I'm not happy with the services this bank is providing. Every month, you have to call this bank to waive the maintenance balance charges. I have a salary account that is not supposed to maintain any balance as I have a separate savings account that does not have a debit card associated with it, so I only use this payroll account to receive my salary and leave my emergency funds on it that I can use for some expenses and in case of an emergency budget. I repeated this story to them again and again, and they will promise you that it won't happen again, but promises never happen, and when you call customer service for some urgent matter, they cannot resolve your concerns immediately. They will hold your call for 15 minutes to identify your concern and another 15 to 30 minutes to process your request. When you ask to speak to a manager, they will say that no manager is available to take escalation. Such a pathetic bank. I have decided to leave this bank this month anyways. This bank is not reliable, and it is not worth staying with them.

1 Muddrik Anwar 35 months ago

HSBC UAE has been a severe disappointment in recent times. With my expectation of high-standard service from such a globally recognized bank, the experiences I have encountered are quite frustrating and do not align with the bank's reputed stature.

Firstly, I've experienced a multitude of card errors and unwarranted blocks. I understand the need for security measures to prevent fraudulent activity, but there have been numerous instances where my card has been blocked for no clear or reasonable cause. This results in great inconvenience, especially during times of urgency.

Not only does the card frequently face issues, but the payment system seems equally flawed. On multiple occasions, my transactions were unnecessarily delayed, affecting my financial planning and management. Moreover, the processes to resolve such problems are convoluted and time-consuming, rather than being straightforward and user-friendly.

But perhaps the most discouraging aspect of HSBC UAE's service is their customer service. Instead of being helpful and understanding, I've found their representatives to be inadequately trained, often lacking correct information, and slow to respond. It's perplexing to be kept waiting for prolonged periods only to receive unsatisfactory solutions to issues that shouldn't have existed in the first place.

Moreover, there is a distinct lack of transparency and communication in their interactions with customers. I've had difficulty receiving clear explanations for the issues at hand, which creates an environment of confusion and uncertainty. As a customer, being kept in the dark regarding my own financial issues is not acceptable.

It's disheartening to see HSBC UAE fall short in so many key areas. For a bank that holds such a significant presence worldwide, the level of service delivered here has been below par. I sincerely hope HSBC UAE addresses these problems swiftly to improve its customer experience. In its current state, I find it challenging to recommend their services.

Remember, banking should be a reliable facilitator of your life, not an additional source of stress. Consider this review before making your decision.

1 Sumit Mohinani 37 months ago

If you are looking to transfer money internationally it may look like its the best bank since its international and global but you are wrong.
I made an international transfer of AED 10k to my own bank account in India middle of march and the amount has still not reached. I have spoken to them at least three times and the customer service are like robots that give the same answer, no call back, no clarification and when I requested to cancel the transaction they said I would be charged x $'s to cancel the transaction.
Its difficult for me to believe how are they even running this bank here.
Stay away from HSBC. if there was a way to give them negative 5 out 5 I would.

Sumit M

1 Nader Moursi 34 months ago

If you want a complete DISASTER, open an account with HSBC. There are no words to explain the amount of abuse, exploitation, illegal, torture, carelessness, useless management and call center. Can't explain enough on a google review but my advise to anyone thinking of opening an account, RUN AWAY FROM HSBC.

1 Maria Jos 34 months ago

One of the worst banks in the world. You can’t even do basic services with them as a premier customer. I’ve never had a worse experience with a bank anywhere in the world and I’ve lived across Asia and North America. Never ever bank with them. Ever. They are horrible.

1 Nels Y 34 months ago

Complete disaster, never been with a bank that is incompetent to its bones as HSBC does. Customer service’s answer to their uselessness is “because we are a global bank”

1 Omer Mohammed 34 months ago

I have a very bad experience with the bank i have credit card with them and am paying regularly but i had financial issues recently, i explained to them my situation and i provided all requested documents but with no result, i can say there is no care of their customers. There are only more and more charges!!

1 Moiz Ghadiali 34 months ago

This is the worst bank ever, their services are very very poor, in one word, look for alternatives... There are better banks who gives much better service then HSBC ..
Map Location
Business Hours
Thursday 09:00am - 03:00pm
Friday 09:00am - 12:30pm
Saturday Day off
Sunday Day off
Monday 09:00am - 03:00pm
Tuesday 09:00am - 03:00pm
Wednesday 09:00am - 03:00pm
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