29 reviews

Insurance Authority - Dubai

Name: Insurance Authority - Dubai
Address: Dubai, United Arab Emirates
Rating: 1.6

Dubai

3rd Floor, Securities and Commodities Authority Building Street 4, Behind RTA - Dubai - United Arab Emirates

Federal government office Transport interchange

Photos

About

Insurance Authority - Dubai is a federal government office and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 1.60 out of 5 stars based on 29 reviews. The street address of this business is 3rd Floor, Securities and Commodities Authority Building Street 4, Behind RTA - Dubai - United Arab Emirates. Insurance Authority - Dubai is closed on Saturday and Sunday, and other days it is open from 07:30am to 02:30pm.

FAQs

Where Insurance Authority - Dubai is located at?: Insurance Authority - Dubai is located at 3rd Floor, Securities and Commodities Authority Building Street 4, Behind RTA - Dubai - United Arab Emirates.

Reviews

1 ian 18 months ago

I have been facing an issue with the insurance company, they bluntly told me " We are saving cost this year and we will not fix your car fully"
My reply was: There are rules, I will surely report this to the Insurance Authority, and I am confident that they will do any corrective action
Insurance company reply with: Hahahah good luck! Do you want my name so you can file the complain? they do not care!

Upon 1. Reading the reviews here and 2. Finding out the phone number listed actually does not work, I gained proper understanding of why insurance companies are confident with being unfair to customers.

1 Luca Gelsi 29 months ago

Why the insurance company in this Country can do what they want and everyone is cool with it? Why I cannot change insurance without waiting the expiry date or by cancelling my visa? Why I cannot get refunded for the months not used if there is one claim? Seriously? UAE wants to be the first in everything but in this we are more backwards than some countries that no one remembers the name... Shame!

1 Nora J. 18 months ago

The relocated to central bank offically not in the securities and commodities authority building

1 Osied Shawahin 65 months ago

worst service I ever saw In my life.
1- customer support isn't available
2- Redesigning the platform made it worse
3- Registration and renewals are blocked by the system that generates negative notes on random bases without clarification on how to remove them!

I've been trying to renew my license for two months, followed up with employees via email and phone but no answer! either the employee is off for holidays or no picks up the phone on the given extensions! and now I have to pay a fine!

please go back to the old system as neither us the customers nor the employees know how it works Or improve the user experience on the platform by simply giving a proper training to the IT department on the system and redesign the whole front and back end.

1 Jawad Altamimi 29 months ago

You cannot reach this authority at all!
Whatever you try , even the phone number is not working...

And insurance companies does mistakes or delays your process, but you cannot refer to any authority! I had a case with juelmin insurance company and i had no where to go and complain about it!

1 Lancelot Xjo 41 months ago

Sorry to say, these people here are heplful but once they don't know what to explain to the patient they will just say escalate it to DHA. How dare you out the status of Dispute Resolved where in fact it didn't resolve our case!

You just listened to the insurance company who doesn't care on the patient's welfare and even no proof or inconsistent false claims.
Shame on you.

1 Hesham Abdullah 77 months ago

Absolutely nightmare!

I am currently facing a massive problem with Methaq Takaful Insurance concerning the whereabouts of my car for more than a month?! I have tried contacting The Insurance Authority for almost 2 weeks now to sort the issue as expected from such an amazing government. They did not do anything useful for me instead they closed my compliant without telling me or even sorting my problem out!!! and I'm still phoning them everyday since the situation is getting worse and worse with the bully Methaq Takaful Insurance, Al Shamil Auto Workshop and Liberty Motors R P M Workshop but unfortunately the Insurance Authority employees just passing me to each other like a snowball.

I'm still hoping for help from Dubai Government to find my car and get me my rights.

1 Thomas Bloitzheim 53 months ago

Complaint resolution is a total waste of time. Neither the insurer nor the authority have a proper idea of how insurance systems should work and what the potential safety hazard of low budget workshop repair is. The "rules" that the authority applies are not even in line with the civil law and nobody gives a damn.

Map Location

Business Hours

Friday	07:30am - 02:30pm
Saturday	Day off
Sunday	Day off
Monday	07:30am - 02:30pm
Tuesday	07:30am - 02:30pm
Wednesday	07:30am - 02:30pm
Thursday	07:30am - 02:30pm