4
Tomas Fiser 16 months ago
I chose Landmark Grand Hotel for my 12night stay during a busy exhibition period in October. The main reasons were the convenient location to the Union metro station, Al Ghurair shopping mall, night market and lots of restaurants in the area, along with other local amenities. As I had an early flight, they were very helpful with earlier check-in, not something you can always rely on, they tried their best and managed to squeeze me in after some wait in the lounge. Regrettably, there was a small mixup and I ended up in a smoking room, but they changed it after a further wait. I cannot thank the helpful and switched-on receptionist enough for this. There were a large selection from variety of cuisines when I opted for breakfast - fee payable as you go in the dining area. On most occasion I had the swimming pool for myself as I was using in the least busy times. Watch out as the it closes around 18:00 or 19:00 depending on the day of the week. During my stay the staff always acknowledged me and tried to be helpful to other guests where possible. The downside points, you can tell the furniture and equipment had seen better days, the bed was for too soft my liking. When I tried to extend my stay, they couldn't match the rates offered by Booking when I talked to the staff, so I had to do so via Booking and then asked them to keep my room, which they allowed me keep - another thank you. Lastly, I felt a bit disappointed when I asked for an invoice they couldn't do it at the time, but they never emailed it as they promised. Overall, I had a pleasant stay and would consider staying again if it served its purpose as on my last stay. From what I saw during my stay, this place is high in demand, even for parties, celebrations etc, so you'll see a lot of people about in the enterance area.