SEPHORA - Mall of Emirates

Mall Of the Emirates - 1st Floor - Dubai - United Arab Emirates
Service Options In-store shopping In-store pick-up Delivery
About

SEPHORA - Mall of Emirates is a cosmetics store, beauty supply store, health and beauty shop and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 363 reviews. The street address of this business is Mall Of the Emirates - 1st Floor - Dubai - United Arab Emirates. SEPHORA - Mall of Emirates is open seven days a week from 10:00am to 11:30pm.

FAQs
Where SEPHORA - Mall of Emirates is located at?
SEPHORA - Mall of Emirates is located at Mall Of the Emirates - 1st Floor - Dubai - United Arab Emirates.
What is the contact number of SEPHORA - Mall of Emirates?
The contact number of SEPHORA - Mall of Emirates is +971 4 395 1978
Reviews

5 Ximena Sedano 13 months ago

I just wanted to say thank you to the Shiseido woman and the people in the store at the cash place all the girls and security people that found my wallet!!! They were amazing! They treated me like no one! I appreciate it deeply. Thank you very much I wish I could give back that beautiful support.
It’s an amazing store team.
Blessings

4 Tilly Hall 14 months ago

Everything that you could need, but became a little overwhelmed with over 6 assistants asking me if i needed help. The offer is appreciated but all became too much. I got so confused and forgot what I went for and ended up without buying anything. Amazing variety and wonderful collection of perfumes but was always distracted. I couldn't really browse or check the items. Its better to find what you need online and then go to the store.

1 Gulsaya Akbopeyeva 13 months ago

I’ve purchased the lipstick and was struggling since it was licking. Came to the store in order to change, but they couldn’t change for me since I got in May. No customer oriented at all. Luck of taking responsibilities for their products.manager herself sees that it is locking, but had no anticipation and problem wasn’t resolved

5 Haifa Kay 13 months ago

Special thanks to sidra and shadi for providing us with assistance.
Their work ethic is inspiring and admirable
Will definitely be coming back

5 Manask Sharma 16 months ago

The store was very good. The staff also was very polite, cooperative and professional.
A wide range of products are available to choose from in the store and there are pretty exciting offers and freebies available with purchases during the festive season. Must visit if you are around Mall of the Emirates in Dubai.

1 edmonds shammah 14 months ago

Worst customer service ever. Just walked out of the store after seeing my sisters get treated like beggars at the fenty counter. They asked questions and the lady( Souina) was sizing them up with the worst attitude. Even wen ahead to assist other clients right infront of us. With little knowledge i have about makeup but i know when someone is trying to chase you away. I would gladly pay for customer service training for her.

1 maryam ahmed 17 months ago

I’ve been trying to reach out and there no response at all, I don’t think it is necessary for me to come all the way to emirates mall which is a 40 mns away from my house!! Just to ask a very simple question. There a reason why you have a contact number & looks like you’re not using that effectively. Work on your customer relations & communication.

1 Noora AL Mehairi 14 months ago

@Sephora
I'm soooo disappointed with Sephora's customer services in general and from the . MALL of EMIRATES Store Manager. " As he mentioned, his name was" Ibrahim.

On Sunday, 4 June 2023, around 6:30 pm

I was waiting for a while in the queue to pay, and many people were waiting in the queue behind me.

I kept waiting for the customer to pay in front of me for quite a while. Once they were done, when it was my turn, I found out that the cashier had disappeared. We waited for a while, but no one showed up.

I had to move again to the next line to start over waiting, which was not acceptable.

I had to call for the store manager.

I had to ask different people to know who the store manager was, eventually he showed at the casher desk, when I asked if he was the store manager he answered with a rude reply that he was.

When I told him the case and the disappearance of the casher were not acceptable, he replied, "I dont know maybe the casher is dead by now."

When I commented that the place should be organised, he replied in a cold way that he would look into that with a lack of customer service skills.

When I told him that I'm going to raise this through social media, he smiled in a sarcastic way, saying, "What is social media?"

IT WAS TOTAL UNPROFESSIONAL ????
Map Location
Business Hours
Wednesday 10:00am - 11:30pm
Thursday 10:00am - 11:30pm
Friday 10:00am - 12:00am
Saturday 10:00am - 12:00am
Sunday 10:00am - 12:00am
Monday 10:00am - 11:30pm
Tuesday 10:00am - 11:30pm
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