ServeU Facilities Management
9 27 Street - Al Quoz - Al Quoz Industrial Area 2 - Dubai - United Arab Emirates
ServeU Facilities Management is a property maintenance, cleaning service, gardener, pest control service, property management company, security service, water tank cleaning service and taxi service located in Dubai, United Arab Emirates. The average rating of this business is 3.60 out of 5 stars based on 455 reviews. The street address of this business is 9 27 Street - Al Quoz - Al Quoz Industrial Area 2 - Dubai - United Arab Emirates. ServeU Facilities Management is closed on Saturday and Sunday, and other days it is open from 07:30am to 04:30pm.
- ServeU Facilities Management is located at 9 27 Street - Al Quoz - Al Quoz Industrial Area 2 - Dubai - United Arab Emirates.
- The contact number of ServeU Facilities Management is +971 800 737838
1 Fatma Ali 34 months ago
1 Khaled Emir 35 months ago
Absolutely the worst service provider that i have ever seen..no respect for the customer’s time. No coordination at all.
They collect the payment so quick but once it’s done you can’t reach them at all always theres is a delay if you lucky 10 days delay if not +1 month.
They deserve 0 star. Please look for someone else and don’t waste your time /energy / money..
5 Achraf Hakimi 37 months ago
1 Dimple Uppal 34 months ago
Everything the people reported about SERVEU is true! They really cannot be trusted!!
I paid them AED 315 on 15th July, 2023 and till today they have not bothered to fix the problem. In fact they visited once and said they had underquoted and i should pay them another approx AED 650 more. While i do not have a problem in paying more if thats what the job requires, they failed to provide me any date and time from their end. I have repeatedly asked them for my money back but was informed today that it would take them 30 DAYS!!! to return the funds!
Can a company be more ill-managed than SERVEU? When I asked to speak to a supervisor - he was unavailable - asked to spake to a Manager- he was unavailable. Asked to Speak to the Dept Head - Unavailable!
I believe any management that is so unavailable needs to be fired!
So now, I have had no recourse but to post this message so that NO ONE PAYS SERVEU ANY money upfront as they will make you regret it!
1 Tedy Abou Arbid 35 months ago
As a follow up on the review above. After they charged me the full amount, The new motor broke after three weeks. I called them on same day and they showed up after 12 hours. They said that the motor is broken. Next day and after three follow ups calls they said that they cannot cover the new motor under warranty even if the problem occurs within thirty days before they take the motor for quality inspection. They promised to send their technicians in the same evening however only one showed up saying that he has to go because he cannot do the job by himself. Next morning two technicians came and took the motor out. They didn’t provide me with a temporary one to switch on the ac during the investigation( you know 45 degrees in dubai is manageable). After they left the ceiling started leaking water all over the place. I called their service center at 11:00am. They apologised and committed to send someone urgently. Urgency definition in serve u books is 4 hours…. Also to add; it is impossible to talk to any manager in this company. They are totally unreachable…..To be continued
1 B Baker 34 months ago
2 Yvo Raveon 38 months ago
Poor customer service but happy to take your money quickly. I work so have to arrange time off during the week which ServeU do not respect. It took 2 days and 2 attempts for the initial call out. I then paid again and made an appointment 10 days ahead for the work to be done. My husband took the day off and no one arrived. When i called many hours later I was told they had to attend an emergency. No one was planning to inform us which was unacceptable. Rescheduled for today at 9am, same thing. Husband off work, no one turns up. I call Customer Service to be told they can't reach the team and maybe they are stuck in traffic. They only need to drive from Motor City to Arabian Ranches which is 1.5km!!!!!!!!!!
Do not waste your money with this company. The organisation and customer service are shocking.
The only reason I gave 2 starts instead of 1 was because the guy who attended the call out was very thorough.
1 Zahran Khan 39 months ago
| Thursday | 07:30am - 04:30pm |
|---|---|
| Friday | 07:30am - 04:00pm |
| Saturday | Day off |
| Sunday | Day off |
| Monday | 07:30am - 04:30pm |
| Tuesday | 07:30am - 04:30pm |
| Wednesday | 07:30am - 04:30pm |
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