461 reviews

The Luxury Closet

Name: The Luxury Closet
Address: Dubai, United Arab Emirates
Rating: 3.9

Dubai

Novotel Dubai Al Barsha (API Trio Tower Office 901 - Dubai - United Arab Emirates

Store Bag shop Clothing store Fashion accessories store Fashion designer Handbags shop Jewelry store Second hand store Shoe store Watch store Fire station

Service Options In-store shopping In-store pick-up Delivery

+971 800 589

Photos

About

The Luxury Closet is a store, bag shop, clothing store, fashion accessories store, fashion designer, handbags shop, jewelry store, second hand store, shoe store, watch store and fire station located in Dubai, United Arab Emirates. The average rating of this business is 3.90 out of 5 stars based on 461 reviews. The street address of this business is Novotel Dubai Al Barsha (API Trio Tower Office 901 - Dubai - United Arab Emirates. The Luxury Closet is closed on Sunday, and other days it is open from 09:00am to 08:00pm.

FAQs

Where The Luxury Closet is located at?: The Luxury Closet is located at Novotel Dubai Al Barsha (API Trio Tower Office 901 - Dubai - United Arab Emirates.
What is the contact number of The Luxury Closet?: The contact number of The Luxury Closet is +971 800 589

Reviews

5 Abi Rao 19 months ago

Be informed everyone that I ordered a coach bag and it was 49% off and price was 416.
Today only I received the bag and its used bag inside too dirty. If you post used items so you have to mention in your app. And also I called your mentioned phone number it was also wrong and that is school number. Fake app, fake phone and fake email I’m also trying to send email but also wrong. We have to complain against this kind of people and also we should post a video against them to Be aware everyone from them. I share the pictures which you didn’t mentioned in the app.

1 S M 17 months ago

Bought two Rolexes from their website - one was cancelled because they said they didn't have it! The second one arrived, no original Rolex box as stated on the website at the time of purchase and no authentication certificate. Currently in the process of obtaining both but this is a waste of my time to chase and then go back to their office to pick it up. Efficiency on their part would have made sure this wouldn't have happened. When you spend that much on a luxury item, you also expect the same level of professionalism.

5 Reyzel A 19 months ago

I always had the pleasure of purchasing pre-loved items from this company. The photographs not only highlighted any imperfections or wear, but they also provided close-ups of specific areas of interest. This attention to detail allowed me to assess the product's condition and make a purchase with confidence. The descriptions accompanying the photographs were incredibly accurate and informative.
Another aspect that impressed me was their excellent customer service. When I had specific questions about a product, their support team was prompt in responding and provided me with additional details to ensure complete transparency.
I appreciated their straightforward approach, as it eliminated any surprises upon receiving the item.
It is refreshing to see a company prioritizing transparency in a market where it is often lacking.

4 Ahmed “AJ” Jalal 19 months ago

Authentic, Reliable, Professional and Superb Customer Service.
I have had amazing experience dealing with this business; the website description, honest and accurate assessment of the items is outstanding. Their return process is simple with no funny business; I have dealt with them in the UAE and recommended them to a friend in Saudi Arabia and he was equally impressed. Good Job.

Some items are slightly overpriced; keep an eye on their app and website, with a little patience you can score yourself a good deal.

5 Mahmoud Nada 18 months ago

There is really nothing that I don’t like about The Luxury Closet. The customer support is fantastic!!! They are responsive, friendly and caring. I love that all the items are authentic and original. A massive thank you for all your help when I reach out, your willingness and ability to sort and collaborate with different teams in LITERALLY no time is something that a lot of companies can learn from. Thank you The Luxury Closet! Xoxo

5 Helen Rose 18 months ago

I bought a pre-loved authentic Gucci bag in The Luxury Closet. First, I installed the app and browsed it , searching for the bags which I wanted and suit my budget. Then on the TLC app we can also make an offer on certain bags. After the offer was approved by the seller, then I started to order it. I got an additional discount as this was my first order on the TLC. It's only one day to process my order. When the bag was coming, the packaging was also good and tidy. I was satisfied because it's a suit based on the picture. And I am happy as I have my first Gucci bag which suit with my budget. Thank you The Luxury Closet for your great service.

1 Elena Barakhova 19 months ago

Stay away from this company. Their terms are against the sellers , they will be reducing the prices till almost zero for high brands. Their commission is almost 100%. When you withdraw the items you have to pay and it will take weeks to get it back. They also have the right to donate the items if it’s not refunded within a month . Be aware of that!

5 Mark Dela Cruz 18 months ago

I recently purchased a pair of shoes from The Luxury Closet and everything was excellent. I got the exact same shoes just the way it looked on the app/website if not better than described which is another reason to buy again.

The photos were taken in so much detail that it helped me save time in choosing the perfect pair.

Map Location

Business Hours

Wednesday	09:00am - 08:00pm
Thursday	09:00am - 08:00pm
Friday	09:00am - 08:00pm
Saturday	10:00am - 08:00pm
Sunday	Day off
Monday	09:00am - 08:00pm
Tuesday	09:00am - 08:00pm