The Spa is a spa and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.20 out of 5 stars based on 107 reviews. The street address of this business is The Walk - Dubai Marina - Dubai - United Arab Emirates. The Spa is open seven days a week from 08:00am to 09:00pm.
- The Spa is located at The Walk - Dubai Marina - Dubai - United Arab Emirates.
- The contact number of The Spa is +971 4 318 2406
5 Mohamed Ahmed 75 months ago
1 Irina German 27 months ago
5 Heba Mattar 63 months ago
2 Heidi Struiksma 27 months ago
Location : It is on 75th floor, not sure why, as one does not normally look out during massage but rather has their eyes closed! In case of fire or other emergency- one would need to get dressed or walk down naked ????????u200d♀️????????u200d♀️. Not everyone can walk down 75 floors!
Staff : I only booked as masseuse, Ms Tshering, is now working there and she is absolutely brilliant! I have followed her from one Spa to another, but now no more with such prices.
Hotel staff in the lobby didn’t even acknowledge my presence, they did not make eye contact to ask if I needed any help even though some of them saw me. Even the manager who looked at me (he was speaking to a potential guest at the time) could have just quick acknowledged me and said ‘be with you in a minute’ or called someone. After a few minutes I finally walked up to front desk staff to interrupt her and ask how to get to the Spa!
Extremely disappointing, in particular in Dubai where we want clients to have a great experience!
Please take this review in the spirit it is written. I am a resident and want Dubai to retain its great image!
1 Maram Al Ayoubi 27 months ago
They called me once a day before, and for some reason I did not receive their call on my phone.
I remember that my appointment is in the weekend, but wasn't sure if it's on a Friday or Saturday. I was looking forward for it the entire week.
I called them randomly on Friday to check, they said that your appointment started 20 mins ago. I asked that if I get in 10 mins would I be able to get the one hour service. And I headed there.
Upon arrival, the receptionist informed me that I can only get an express service, half an hour and that even will be rushed.
So technically, it will not be worth paying for. I asked for another appointment on the same day or on Saturday, they said they are fully booked.
I asked to speak with the MOD, he was very rude and indirectly accused me of lying, despite that I showed him my call logs and that I didn't receive any calls from them.
I was looking for this for a whole week, it was my treat for my birthday weekend, especially that it's my first birthday that I celebrate alone since my love died back in January 2021.
The MOD was very condicending, made feel as if they were making me a favor to even have booked me an appointment in the first place, because "this is an always fully booked spa, and we are very busy" as if I was not a paying guest!
Very rude, very unprofessional, very inconsiderate made me feel unheard and as if I wasn't honest.
Really horrible hospitality service for such a prestigious hotel and spa.
4 tolga zorlu 23 months ago
4 Baba Yaga 16 months ago
3 Ebby 27 months ago
Wouldn’t go back again
| Tuesday | 08:00am - 09:00pm |
|---|---|
| Wednesday | 08:00am - 09:00pm |
| Thursday | 08:00am - 09:00pm |
| Friday | 08:00am - 09:00pm |
| Saturday | 08:00am - 09:00pm |
| Sunday | 08:00am - 09:00pm |
| Monday | 08:00am - 09:00pm |
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