TIME Onyx Hotel Apartments

Al Qusais Industrial Area - Al Qusais Industrial Area 5 - Dubai - United Arab Emirates
Service Options In-store shopping
About

TIME Onyx Hotel Apartments is a hotel, convenience store, grocery store and supermarket located in Dubai, United Arab Emirates. The average rating of this business is 4.00 out of 5 stars based on 548 reviews. The street address of this business is Al Qusais Industrial Area - Al Qusais Industrial Area 5 - Dubai - United Arab Emirates.

FAQs
Where TIME Onyx Hotel Apartments is located at?
TIME Onyx Hotel Apartments is located at Al Qusais Industrial Area - Al Qusais Industrial Area 5 - Dubai - United Arab Emirates.
What is the contact number of TIME Onyx Hotel Apartments?
The contact number of TIME Onyx Hotel Apartments is +971 4 604 2999
Reviews

5 REG B 15 months ago

We had a wonderful experience. Every staff member we encountered, from checking-in to the cleaning staff were delightful and eager to help! The rooms were clean and comfortable. They went over and beyond to help make our stay enjoyable. Thank you! Will recommend you to my colleagues! u003c3

5 Lukas SB 16 months ago

The rooms and buildings are clean and organized. Huge space that you feel like you are on your home away from your home.

Service is good, but in terms of outside deliveries, they are not allowing the driver to reach the unit.

Location is far from the City and is in the Industrial Area.

Check In and Out are flexible and it is a 5 star to me..

They have Snack Bar with Billiards, Play Station and Karaoke.

Gym equipment is well maintained but the Pool is under renovation.

I hope they also served Alcohol and Steak on the Pool Area

1 Ekaterina G 16 months ago

One of the worst hotel experience in my life! Rooms are not too bad, because the hotel is new, exists a couple of years, but the service is so poor. Below are some plusses and minuses.
Pluses:
- stylish rooms,
- good kitchen with all the appliances (big fridge with freezer, microwave, cooker, tea pot (our first was leaking, they changed), wash machine with dryer),
- they provide a baby crib if necessary,
- the parking is free and usually it's easy to find a place
Minuses:
-we found cockroaches twice (first time in the kitchen, and second time in bathroom, after pest control, which looks like didn't help at all; after they gave us another room on the higher floor),
- not good smell and high humidity in rooms,
- not good room cleaning,
- old damaged towels and bedsheets,
- they give only 1 set of towels for the 3 persons family (every time we called to the reception to ask for extra bath towels, but we got it only after scandal and talking with duty -manager),
- they don't provide trash bin for second toilet ("this is our policy" said housekeeper in the first day ????),
- receptionists are not very helpful, in general I can say good words about staff only about two Egyptians (one works in the restaurant, another in lobby),
- breakfast is the same everyday and they don't provide too many options, but mostly you can find what to eat (just we feel bored from the same food after 3 weeks there).

So, the hotel has potential, but needs better management and better motivation for staff

1 Saira Munir 15 months ago

Such a great disappointment after a making humble request by mentioning what i am looking for as what i need to deal with.

I had a bad experience with them, it was my third time staying and i told the lady please i need a quiet room as i am a frequent traveler and i want to sleep without having any noise but again it was the more worse, couldn’t able to sleep due to the staff those were knocking the door for room service can hear them so clearly also the voice of trollies, can hear the staff standing in a corridor and talking loudly and so much more after 6am not possible to sleep also the noise of kids from the next door.

I wouldn’t recommend a hotel for those who are looking for take rest as they might have neck to neck schedules to deal with.

I am patient of migraines and after leaving from the hotel i had to catch the flight with migraine and sleepless night.

More of:
dirty pillow cover
Dirty comforter
Way to poor service
No towel and bathrobes
Dirty carpet

1 Sahira Adam 18 months ago

The absolute worst hotel, it is actually a shame that such a hotel even exists in Dubai. If i could, I'd give this place negative stars, ignore the 5 star reviews, they are definitely fake. My family and i had booked 4 rooms with breakfasts for 5 nights. Every single day we ate the same breakfast, there was so no change whatsoever. The staff at the Time Onyx is so unfriendly, it's like they barely great you. The hotel rooms smell and are infested with cockroaches. Every single day without fail, we had to phone and ask for towels because the cleaners didn't leave any for us.

Save your money and time!!!!!

1 ibrahim jamal 15 months ago

Very bad service. No any items in the room .. no glass ,no tawal , no ashtray, no slippers, no tushpaper , when I ask about that's. They said sorry as we have fully booked.. no any spare items.

Very bad experience Very bad service..

Just I have one question: Why did I pay the full amount like any other guest, and I didn't get the same others? The minimum should be as he said no have all these items half price per day and the surprise when I ask about leat check out , they say sorry we have fully booked.. I am unhappy with this place I will never recommend.

Very bad management skills

5 Arnel Abucal 15 months ago

The hotel is nice the staff are kind and helpfull, room was so clean and perfect, i recommend this hotel to all my friends

1 Nelisha Adam 18 months ago

The advertisements on this hotel should definitely be thrown in the thrash bins. The hotel was hopelessly dirty, staff unfriendly, no towels, breakfasts was horrible.
Do not waste all your money in Dubai to stay in a space that makes you angry every day, due to poor service. Definitely -10 rating
Map Location
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