Viva Tourism

Stay away from these guys unless you want to find the worst customer service, don't-care attitude and pathetic reasons for last minute surprises such as cancellations.
Was visiting with a couple of friends and booking was confirmed via email. Upon waiting at the pickup spot, decided to call them only to hear that we will not have the safari because "their computers can make mistakes at times". While questioning them about their approach and attitude the answer was "We don't care what you think about our attitude because we have several other customers waiting for our services". Good luck guys. Choose your tourism provider wisely.

cheaters - horrible experience

These guys are good for nothing. I was in Dubai with my family; I approached these guys to organize my birthday dinner party in cruise. They were trying to sell me package in which probably they were getting higher margins though same was costing me less but I wanted my birthday dinner to be grand and special hence was ready to pay premium for best cruise which has catering of The address hotel. pls refer attached invoice which clearly says the address hotel cruise.
To my surprise when I reached venue I realized that we have been booked with the cruise which these guys were proposing me instead of cruise which I have booked and paid premium for.
I immediately checked with people around who confirmed me that cruise I have booked is different from cruise Viva guys booked me in; post which I called Viva guys to inform them about the issue.

Rahul Bhatia – Person who got my booking done; he said there was some confusion and requested me to board the cruise (not the one I have booked) as at last minute he won’t be able to change bookings and committed me he will refund my differential amount. I was helpless as I was standing with my family and kids with no clue what to do next. My birthday eve was spoiled for sure.
I called back Viva guys and asked them to cancel my booking and refund entire amount as I was not very comfortable in taking my family in the cruise they have booked me in. Rahul promised me to refund my complete amount. I was decided to change plan and go to some nearby restaurant to celebrate occasion.
But again I got call from Viva guys (Sachin) requesting to board booked cruise as they have done some special arrangements for my birthday in cruise. Sachin also promised me to refund AED 300 out of AED 1320 paid by me.
I discussed again with my family; they were also little tried and frustrated hence agreed to board cruise.
Just to inform: This was second time when Viva guys cheated and lied to us; NO special arrangement was done for us moreover we requested to get seated on roof but cruise guys simply refused.

Now, next day when we went to Viva office to express our disappointment and take refund which was committed to us. They behaved very strangely and started putting things on each other. Rahul said he need approval from Sachin to refund money and Sachin was putting things on Rahul. I was so surprised and amazed. How can anyone who is in tourism business can do this?
They asked us to come again after two days; which we did but we only got excuses and request for more time.

As I was tourist and have to return back to my country; I requested my friend (Dubai Resident) who was accompanying me all the time to revisit them and collect amount. He visited their office and made calls multiple times but left with no luck. What he got was excuse and time extension.
After few weeks of regular follow up; finally Viva guys bluntly refused to refund committed amount.

Please don’t trust these guys and never do mistake I have done I paid more than 80% advance at the time of booking and 100% at the time of pickup from home.

Viva services and their attitude towards customer with Groupon voucher is totally different. They provided 14 seater van for tour services. When spoken to the authorised person from Viva side, they response was very pathetic and said you talk to groupon people for any services deficiency.
People should get all their clarifications cleared before booking Viva Tours as their reliability is very very low.

Very poor service on the desert trip. First off, the bus was over booked which means that seats without seatbelts needed to be used. While it is not typically enforced, Dubai law calls for everyone in a vehicle to have their seatbelt fastened. Second, we had multiple delays on the trip. The initial departure time was delayed by 15 minutes which would have still been OK. Instead, one we arrived at the desert site, it took another hour of waiting in the bus and then on the sand for the next pickup to arrive. In addition, on the return trip, due to the driver not having the proper license to operate the bus on a snack stretch of the road, we needed to wait for an additional hour until a spare driver could be found. During the entire time, no information was communicated by the driver/the tour company until finally some passengers who spoke Urdu were able to communicate with the driver. The fact that the driver couldn't speak English would have been acceptable if there was no problem. Instead, in this case, there was a growing frustration of the passengers that couldn't understand the situation. Very frustrating and poor experience. Not worth 70AED!

Carelessness not no response

التجربة سيئة جدا فلا يحترمون المواعيد والموظف غير مؤدب وكذلك التعامل لا أنصح بالتجربة وأخاف على السياحة في دبي من أمثال هذه الشركات الغير محترمة ...