Air Arabia Headquarter

Air Arabia is the best airlines for the price. The leg distance is good, crew are very kind and food is delicious. Also Sharjah airport is one of the easiest airports globally. The distance from taxi to airplane is amazingly short.

Nasty and old plans. It's like setting in a cow farm literally. Whatsup online chat, no customer service phone number to call. They damaged my luggage, which cost me 140$. I filled a claim at abu doubia airport lost luggage. I submitted the form many times, but they pretended not to see it and said I did not. I filled a claim with world civil aviation and usa civil aviation. It has been 5 months. Give yourself a favor and avoid them at all cost. Many people do not even get their luggage delivered. Read the online reviews

Air Arabia HQ good location. But not easy to meet people , Also staff are not well trained with regular changes of visas and immigration rules in UAE and for CIS countries

Air Arabia Cabin Crew did not give me the pre-paid meal for my flight from Basel to Casablanca, when I asked them they said that hei have new crow and that their forgot the meal. They wanted to offer me a replacement in an open pack and unpackaged sandwich without specifying the shelf life and content, on my shown insert about this condition, the flight attendant wanted to offer me money, which they feared trouble if I reported it. I assume the crow ate the food, very embarrassing!
The toilets were dirty and there was no paper, when I reported this to the male and female flight attendants Crow in the front of the cabin, both just said and didn't do it. I reported all this to customer service and asked for my money back for the food I paid for and didn't receive, they sent me a standard reply and they didn't respond to my request. I will publicize this experience everywhere and take legal action against Air Arabia, have evidence of everything.

I was forced to by a 5 day travel health insurance even when I was traveling 1 day (moreover, it was just transit). Moreover, I have international insurance from my company which covers international trips, although I was still forced to buy one more insurance.

My main concern is that I did not receive any communication from the airline regarding the delay. I arrived at the airport on time and was waiting at the gate for the boarding announcement, but it was not until [17:00 ] that we were informed of the delay. I believe that the airline should have informed us of the delay much earlier, so that we could have made alternative arrangements if necessary.

The delay caused significant inconvenience to me and my travel plans. I missed an important meeting at my destination, and had to incur additional expenses for accommodation and transportation as a result of arriving much later than expected.

I would appreciate it if the airline could provide me with an explanation for the delay, and compensation for the inconvenience caused. Please let me know what steps the airline will take to address my concerns and ensure that such incidents do not occur in the future.

Thank you for your attention to this matter. I look forward to your prompt response.

The Best Budget Airline ever, they are never late if not before time. Really amazing experience, smooth take-off and landing. Also recommended if you have a medical emergency or travel of a patient.

Air Arabia at Sharjah Airport : Erroneous Procedures – Irresponsible & Unacceptable Service - Incapable Employees

Sharjah Airport is a highly dysfunctional and badly allocated mess of systems interacting to serve the purpose of assisting individuals in reaching their destination.
On the 20th of February 2022 I was travelling with my son from Sharjah to Amman Flight No. G9 337 at 18:30. I arrived there at 15:00 and I frustratingly experienced an again chaotic situation all over the place with huge lines of people packed together hundreds of people waiting, complaining, arguing with each other and even screaming because there were to lose their flight.
From 16:00 to 18:30 I counted 10 different Air Arabia Flights, that is to 10 different destinations and to 9 different countries (Saudi Arabia, India, Kuwait, Pakistan, Qatar, Bahrain, Oman, Lebanon and Jordan). Now, if we assume an average of 150 passengers in each one of those 10 flights, we have a total number of 1.500 people that were about to check in, in a maximum 3 hours time window. But this is not the major mistake. The biggest blunder, was that even if there were about 10 counters operating at that time at the A (Air Arabia) check in lobby that were standing, all of them were common. That is there was a single queue in the lobby entrance (see attached picture) and it was random to which counter anyone could end.
The employees at the tables were not aware of the documentation that is sufficient and insufficient to each destination. To combat this, the airport had placed a supervisor behind all the desks with a table full of different documents on it. Almost all employees at the counters, when faced with an uncertainty about a passenger, hop off their tables and gave the supervisor the documents. Keep in mind that this person had to deal with all 10 tables. He had the documents physically and there was immense stress which lead him to make constant mistakes and spout orders to the employees on who can pass and who can't just to control the situation even slightly. In addition he was also a person that seemed to be highly inexperienced. As we were waiting, he could be seen to be taking pictures of different documents and sending it to a person via his mobile, chatting with them not even through a radio, but through voice messages, likely trying to get answers for different documentations.
Employees were seen chatting, laughing, and leaving regularly for unspecified reasons, while passengers were at risk of losing flights. The whole place was a complete chaos in terms also of hygiene and we would be lucky to not have contracted the virus.

Crowds of course also exist in the security inspection in our gate, with only 2 rows working while we were inspected, meaning again large queues. Employees were seen sitting in rows next to the 2 open ones, and observing the large sums of people murdering each other to cross, not permitting anyone to use their rows for convenience and remaining closed off in barriers. The large crowd also confuses the security officers and, due to many people trying to cross at once, there were multiple people that were not checked sufficiently or at all.
This airport obviously would be a really, really easy target and a good choice for terrorists.
I believe that this is overall an irresponsible and unacceptable service for the size and name of Air Arabia, the employees are at least incapable and I will think twice before I choose Air Arabia and Sharjah Airport again.

Finally, two days after all this experience I filled a complaint report through their web site. Even though I waited for nearly a month, nobody replied, not even a sorry, no nothing. If I could, I would rate them .. minor zero. For sure.