Air India Express Sharjah Office

Worse worse worse flight and Staff ever I have experienced in my life . I had two tickets booked for my mother and mother in law for today from Dxb to Indore with pre booked wheel chair . I asked two people to guide me and they sent me on check in counter 51 . I showed the tickets to the person sitting there Mr. Mohammed . He asked me to bring the passengers and passport at the counter and I told him they will be here in a minute . He just ignored me and took the next person in line waiting for check in. I requested him to wait just a minute but he was rude and unprofessional and called the other person while my moms came there in less than a minute . My mother has recently undergone both knee surgery not even a month ago and is not able to walk or stand long . My mother in law is also old and not able to walk properly. I am a doctor by profession and when I asked to meet the person incharge the supervisor incharge Mr. Remy kept on arguing with me instead of minding his staff personnel. I must say that even if anyone forgets the fact that it’s a budget airline , still they are way below below average considering the fight condition, and most important the staff response. They have no idea or expertise to handle customers and no empathy towards people if determination which is a priority for all other flights

I really wish the employees could get some energy as I see all of them are lousy at work even though they resolved my issue taking their own sweet time. A pleasant interior ambience with ample space and good lighting really spread positive energy however the people sitting their literally gives a feeling of being in a government office in India. Lots of grumpy faces inside. If any of you reading this, please smile ????

I am changing my review based on the recent experience I had with them. I was on call with one of their staff- Reeja in the ATA for OKTB service and I was able to get a prompt response and she was very kind in her communication with me. The work was done hassle free and required no physical visit.

Extremely Disappointed with AirIndia's Unaccompanied Minor Booking Process

I recently had an extremely frustrating experience with Air India while booking an unaccompanied ticket for my 9-year-old child. The airline's incompetence and lack of proper procedures left me feeling helpless and disappointed. I cannot emphasize enough how poorly the situation was handled.

I provided all the necessary information for my child and my details during the booking process. However, when I inquired about the Unaccompanied Minor (UAM) form, I was told I would receive it at the airport check-in. This vague response immediately raised concerns, prompting me to seek further clarification.

I decided to call AirIndia's customer care number twice to ensure a smooth process and avoid any last-minute chaos. Shockingly, both times I received the same unhelpful response: "You will get it from the airport." This lack of concrete information was highly unsatisfactory and made me even more uncertain about the procedure.

On the day of departure, when I arrived at the airport check-in counter, I was informed that I needed to provide a filled-in UAM form for my child. I immediately explained my conversations with the customer care representatives, hoping for some understanding and assistance. Unfortunately, the staff at the counter were far from accommodating. They insisted that my child couldn't fly without the form.

Desperate and running out of time, I pleaded with them to provide the form, referring to the customer care team's lack of information and support. Shockingly, they showed no empathy and claimed they could not handle such requests or provide assistance. They even stated that they didn't have any forms or the means to forward them via email or give a printout.

With no other options left, I had no choice but to contact the customer care number again. To my dismay, their response remained unchanged: "You need to get it from the counter." It was unimaginable to be put in such a distressing situation, especially with a 9-year-old child, and the check-in process was about to close within 30 minutes.

Thankfully, a team lead named Priya stepped in to help us amid this chaos. She went above and beyond, rushing to the office to bring the necessary form, filling it in promptly, and ensuring my child could finally fly. I am immensely grateful for Priya's assistance, but this positive experience does not overshadow the abysmal performance of Air India's customer service.

AirIndia's customer care team is woefully inadequate, lacking sufficient knowledge and training to handle critical inquiries. The fact that they couldn't provide me with the correct information or support is unacceptable. Air India must urgently address this issue by empowering their customer care staff with proper training and ensuring they have the necessary knowledge to assist customers effectively.

Alternatively, AirIndia should consider implementing a direct booking facility for unaccompanied minors on its website, where all the mandatory information can be provided during the reservation process. This would eliminate unnecessary confusion and inconvenience, sparing passengers and their children from the distressing ordeal I endured.

I am deeply disappointed with Air India's handling of the unaccompanied minor booking process. The lack of adequate information, the unhelpful customer care, and the inability to provide the necessary form when urgently required created a highly stressful and chaotic experience. Air India needs to take immediate action to rectify these shortcomings and prioritize their customers' needs.

ground staff cant be more worst than this, their behaviour and attitude is not welcoming anyone to travel with them anymore and they also dont bother how many people are waiting in the queue with kids, old people etc, their working time is utilised for chit chat with other collegues, whats app etc. also there is no point in making complaints as its utter waste.

Went today Sunday it's open from 9 am to 12 pm @ at Rolla sharjah, went to check can we take 50 inch Led TV ???? can take in plane to India ???????? @ above 43 inch TV air india express don't take in plane @ staff informed me ????

One of the third class costumers service I have ever seen, if your waiting for refund,are reschedule, forget it U have to visit 10 time for refund ???? U will pay for tax more then ur refund amount ???? and forget about costumer center ☎️ they are 24/7 phone is busy????u200d♂️????u200d♂️

Ms. Solu, Really appreciate for her dedication support . I’m giving her 10/10 mark for her Job. Welldone keep going same in future. Good luck