Starbucks
Kalba Mall - Sharjah - United Arab Emirates
Starbucks is a coffee shop and taxi service located in Sharjah, United Arab Emirates. The average rating of this business is 4.90 out of 5 stars based on 439 reviews. The street address of this business is Kalba Mall - Sharjah - United Arab Emirates. Starbucks is open seven days a week from 06:00am to 11:30pm.
- Starbucks is located at Kalba Mall - Sharjah - United Arab Emirates.
- The contact number of Starbucks is +971 6 593 3585
5 Shazza Carolino 17 months ago
5 Muhammad Waqas 24 months ago
5 hamda albloshi 23 months ago
1 alkhatab alhudaifi 16 months ago
Someone called Sunam i think and the other one is Venuka. They are disrespectful for the customers and also with each others. I hope the managers deal with them . Today someone order with Sunam , Sunam give him a wrong order when the customer told him Sunam through the drink in the sank. Is this respect???!!!! What kind of customer service is this?
I hope the manager sees this
5 Assad Ali 16 months ago
I would like to highlight the comment which influenced me to clarify that situation.
Below is the comment, to which I want to share my experience.
"I have bad situations with two employees
Someone called Sunam i think and the other one is Venuka. They are disrespectful for the customers and also with each others. I hope the managers deal with them . Today someone order with Sunam , Sunam give him a wrong order when the customer told him Sunam through the drink in the sank. Is this respect???!!!! What kind of customer service is this?
I hope the manager sees this"
The above took place during early evening hours, there were in total 4 staff behind the counters preparing beverages for the customers who had ordered. I also noticed few customers waiting to place order.
Now, I'd like to describe the exact detailed situation which occurred.
There were 2 different order which were ready to be collected by the customers, **all items are severed in a plastic or paper cup with their respective sizes** However Starbucks tags each order with customers name & the ordered item.
Which was done perfectly by the staff during the above incident -- However at times customers do not read the order tagged on the serving cups and simply by the look of the Cups assume the order.. Hence all staffs call out the name of the customers and the order " For example :- Double expresso for Mr. Ali"
all items which are "take out" are presented in a specific area which is away from the cash counter.
To the exact seconds of the incident -- The customer picked up the wrong order, without checking the tag on them, and without reconfirming from the staff. The customer took a sip on the drink and released that he had picked up the wrong order and immediately informed the staff. The staff immediately, picked up the order and saw the tag, and realised that the customer had picked up the wrong order.
He then updated his team mate about this and immediately started to make new order for the client.
The staff threw that sipped drink which was picked up wrongly into the sink, ** Noted :- that drink cannot be given out to a different customer, nor the beverage could be transferred into a different Serving cup for the next customer.
Both customers were served the right drink after that incident in less than a minute, which I think was so professional.
The staff reacted so well under a pressure, customer line line and multiple orders.
The presence of mind was in a flow and no other customers got affected.
Sometimes is so beautiful and surprising to see how Starbucks and the staff working there handle situations in such professional manner.
I am the observer of this situation -- and wanted to simply highlight the exact incident.
5 Mrym .94 15 months ago
5 Mariam Almarashda 24 months ago
5 Abdalla AlZaabi 21 months ago
3 Andrew Davidson 27 months ago
| Sunday | 06:00am - 11:30pm |
|---|---|
| Monday | 06:00am - 11:30pm |
| Tuesday | 06:00am - 11:30pm |
| Wednesday | 06:00am - 11:30pm |
| Thursday | 06:00am - 11:30pm |
| Friday | 06:00am - 11:30pm |
| Saturday | 06:00am - 11:30pm |
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Sharjah Social Services Department
