Lovisa
Galleria New Expansion,Level 1,Al Maryah Island - Abu Dhabi - United Arab EmiratesLovisa is a fashion accessories store, taxi service, airport, minibus taxi service and transportation service located in Abu Dhabi, United Arab Emirates. The average rating of this business is 5.00 out of 5 stars based on 1 reviews. The street address of this business is Galleria New Expansion,Level 1,Al Maryah Island - Abu Dhabi - United Arab Emirates. Lovisa is open seven days a week from 10:00am to 12:00am.
- Lovisa is located at Galleria New Expansion,Level 1,Al Maryah Island - Abu Dhabi - United Arab Emirates.
- The contact number of Lovisa is +971 2 556 2728
1 Muthu navaneethakumar B 17 months ago
As there was no response for the the sms. Saturning morning when called again around 10:45 am, the person who responded immediately, spoke rudely without any basic politeness and sounded much restless, saying if no response to call or sms, we should email and wait for response. He also said that he has been running the service for many years for VVIP customers and businesses etc bla bla bla,.. and he keep on insisting to delete the negative review before he answer our travel query else he says he asked google to delete it.
Our response
If your service is only for premier customers and business, do mention it clearly in your website that it is not for individual customers. Your website does not mention it anywhere. Also in contradiction, your numbers are available in travelodge and other places for individual customers.
Our feedback is purely for no/worst response to the calls. This is digital era and the Order of priority in Customer service Industry is call, sms and live chat for services like this and not 20 years back to send emails and wait for the response. Customer wont email you and wait for the reply when they need the taxi service. If yours is not such a conventional taxi service and needs to be booked months prior, do mention it clearly in website and dont publish yourself with your competitors. In any case, your customer service is worst and there is no SLA for response time.
It is meaningless what you have said us in the call that you offer service only for big vip customers but without anyone to attend calls ? no basic back office or reception to attend calls and manage enquires ? is a big contradiction by itself.
We strongly recommend anyone who is looking for individual service to be cautious with this taxi company.
Note: Giving a review is every individual customers' right and someone cannot force it to be removed. We strongly believe Google is a fair platform and ensures the same.
Note to Google team: if this company ask you to delete the review for any i reasons (which the person was saying in the call), we strongly believe google does check the legitimacy and act fairly.
5 Jack P 99 months ago
Gareth even went out of his way (at 4am) to bring back a mobile phone which was left in his car after he dropped us off. Genuine nice guy who is more than happy to provide a top class service!!
5 Ian Perridge 99 months ago
Definitely recommend.
5 Iain Austin 63 months ago
5 Rachel Randles 75 months ago
5 Craig Davies 87 months ago
5 Jansen Parsley 87 months ago
5 dai king 111 months ago
| Saturday | 10:00am - 10:00pm |
|---|---|
| Sunday | 10:00am - 10:00pm |
| Monday | 10:00am - 10:00pm |
| Tuesday | 10:00am - 10:00pm |
| Wednesday | 10:00am - 10:00pm |
| Thursday | 10:00am - 12:00am |
| Friday | 10:00am - 12:00am |
Villeroy & Boch - The Galleria
