948 reviews

Nurai Island Welcome Centre

Name: Nurai Island Welcome Centre
Address: Abu Dhabi, United Arab Emirates
Rating: 4.5

Abu Dhabi

Sheikh Khalifa Bin Zayed Al Nahyan Hwy - Al Saadiyat Island - Abu Dhabi - United Arab Emirates

Resort hotel Park

+971 2 617 2222

Photos

About

Nurai Island Welcome Centre is a resort hotel and park located in Abu Dhabi, United Arab Emirates. The average rating of this business is 4.50 out of 5 stars based on 948 reviews. The street address of this business is Sheikh Khalifa Bin Zayed Al Nahyan Hwy - Al Saadiyat Island - Abu Dhabi - United Arab Emirates.

FAQs

Where Nurai Island Welcome Centre is located at?: Nurai Island Welcome Centre is located at Sheikh Khalifa Bin Zayed Al Nahyan Hwy - Al Saadiyat Island - Abu Dhabi - United Arab Emirates.
What is the contact number of Nurai Island Welcome Centre?: The contact number of Nurai Island Welcome Centre is +971 2 617 2222

Reviews

5 Reem A 34 months ago

Very amazing place , who want to have a unique place to relax .
You can reach the island by boats it take around 20 minutes.
You have to show your ID and make a register online .
Each room has a private swimming pool. The beach is very clean.

4 Mohamed Alzaabi 34 months ago

Large and spacious villa, needs to be renovated. The pools seems clean but looking carefully it need to be cleaned properly. The garden need to be trimmed and properly maintained since it’s overflowing on the sun bed next to the pool

3 Rachel Cotter 34 months ago

Mixed feelings. In a nutshell beautiful grounds but service in our experience is not five star.

Stayed during Eid. Absolutely beautiful grounds, so intimate and private. The villas are beautifully spacious and the views give it the wow factor. Breakfast was delicious. The staff are pleasant.

Sadly some negatives
1. Sloppy arrival - poor first impression at the welcome centre. No toilet paper and hand dryers didnt work. Upon arrival to the island we were carted off in a buggy and dumped at a beach bar that had no ac, sat in 40 degree heat with no word as to what was happening. We had to question the waiter as we were very confused. I was not prepared for sitting at a pool in 40 degree heat as all my luggage was taken somewhere else - again no communication. 1 hour later we were given our room. Once in our room a man came to the door talking about a spa booking we didnt have. All a bit messy.

2. No extra touches - we got engaged during our stay. A joyous moment in our lives so I was very surprised that Nurai didnt give some sort of celebratory gesture, especially as they knew in advance we were getting engaged during our stay. Apart from the standard welcome fruits there was no special touch. When i excitedly told concierge we got engaged i received a "congratulations." Thats it! Whilst Nurai is now of course such a special place for us I cant help but feel it lacked and would be really hesitant to go back. Subsequently the Nurai lacked is part of my engagement story.

5 Mohamed Shaniz 34 months ago

A good welcome center with a decent parking which includes charging from electric vehicles as well.

1 Dave Josef 39 months ago

I really can’t have a good word to say about this experience… has to be the worse hotel I have ever been in UAE. It’s a shame it has so much potential I really wish professionals take over this property. I say this to hope the management do something positive

1 Megan Edwards 41 months ago

On arrival on the 25th myself and my family a total of 11 visited the island, and it was a very disappointing experience. The service we expected was not the service we received, we arrived at the island at 11am, no information was provided and when we did receive the information this was incorrect. It took over 2 hours from 11am to 13:20 for restaurant information and 40 minutes to receive a menu in which we got ourselves, it seemed extremely difficult to get something so simple as a menu?

The staff confirmed only 1 restaurant was to be open in the evening which was the Mexican restaurant and we were also misinformed of the location of the restaurant, we seemed to be chasing information continuously, we discovered later on in the evening all restaurants was open, how was this ? Please note the information provided regarding the restaurant was from restaurant staff at the brunch area,

At one point my family was told by staff that they don’t deal with day stay attendees only long stay attendees is this suitable?

We did make this known to the management,

Later on in the evening we ordered food and this caused some confusion as it didn’t come as ordered, also having to request to remove the used starter plates and provide new plates for the mains,

We was a family of 11 who planned to spend the Christmas at the resort with the expectation of a special experience, but was the total opposite I would definitely not recommend!

1 Khulood Khoori 39 months ago

Its very unfortunate for a hotel at this level to be not professional and not have staff with good costumer service experience, the staff is arrogant rude and not helpful
We have spoke to abdul and ali and both spoke to us in a very arrogant way

They did not mention that guests that do not stay over have to pay 360 dirhams and when we asked them that we will meet our friends in restaurant not villa they refused to book the restaurant and asked us to pay 500 dirhams for day pass

1 Ric B 38 months ago

We came there as guest of our boss and the male reception told us to go and get security pass even I told him that we registered as a guest. Then we just follow him and after of that he said "wait outside this area is for guest only." That is very rude reception guy. We visited March 16, at 10am

5 Jerome Green 45 months ago

Lovely walks to and along the river. With bridges and pools its fun for all the family.

5 Alison M 44 months ago

Love going here for walks. It has been a great spot to take my puppy in training, as it is less busy than other local walking spots nearby.

5 Jason Andrews 45 months ago

Very nice scenic walks. Good for running trails and ample parking for a mid week lunchtime jog.

5 Amrish Shah 33 months ago

Good point to start a walk along the Chess Valley

5 Jamie Stallwood 45 months ago

Great walks around the estate in the forest.

4 Jo 57 months ago

Great place to walk, especially with a dog. Public tennis courts. You can walk to the river chess through woods or fields. .

3 Allan Caldwell 57 months ago

Now, in the middle of December, this is not a good place to visit. Motorists have created mudbanks where there used to be grass with their careless parking. The fact is that there is insufficient organised parking for this popular sports and leisure venue.

5 Harish Dabasia Construction Project Manager 45 months ago

Great big park and garden with open public tennis courts and wood walk's and a cemetery
Good place to bring children and lot's of free parking space

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