Royal Swiss Auto Service Center
Al Bees 2 St - Musaffah - M-14 - Abu Dhabi - United Arab Emirates
Royal Swiss Auto Service Center is a auto repair shop, car repair and maintenance service, car wash and bus stop located in Abu Dhabi, United Arab Emirates. The average rating of this business is 4.80 out of 5 stars based on 499 reviews. The street address of this business is Al Bees 2 St - Musaffah - M-14 - Abu Dhabi - United Arab Emirates. Royal Swiss Auto Service Center is open seven days a week from 09:00am to 10:00pm.
- Royal Swiss Auto Service Center is located at Al Bees 2 St - Musaffah - M-14 - Abu Dhabi - United Arab Emirates.
- The contact number of Royal Swiss Auto Service Center is +971 800 79477
5 Sohail Balushi 19 months ago
They are especially very fast and take care of all details. Service Advisor ‘Ahmad Hassan’. Keep it up ✌????
1 Aftab Alam 16 months ago
Want to bring in your notice about the incident happened with me while signing the service contract with Swiss Auto on 7th Jan 2023.
I signed service contract plus for 2 year which includes 4 minor, 1 major and 1 super major service.
Person in swiss auto told me that I am eligible for 4 minor, 1 major and 1 super major service for 2 year.
Infact he also done minor service on 7th Jan 2023. Till that day, I drove 1568KM only. However recommended one is every 10KM. Minor service was not needed but he done this.
FYI, since I purchased the car, I drove only 5700KM more than 6+ month time. My commute to office and home is very less KM. My driving frequency will remain same for coming months /years too.
Today I visited the Swiss Auto service center for car service as per appointment, Once I reached the center, I came to know following which was very shocking to me, was not told at the time of buying the service contract.
I am not allowed to do any service before 6 month that too subject to approval from the warranty team.
If I go at the same pace, I won't be able to finish my 2 minor services alone in 2 year time. Forget about 1 major and 1 super major service.
All these things has been told today, not discussed any of the exclutions at the time of service contract purchase.
These terms and conditions were not informed to me earlier at the time of contract purchasing and no certificate was given. Only payment receipt. Today I received the copy on request.
Even 1st minor service was not required, but Swish Auto adviser done 1st minor service for the sake of getting a contract sign to make money.
This was really a very shocking and horrible experience with Swiss auto to know all these things today (13th Jun 2023).
Swiss Auto adviser told me to connect with the call center(CC). I called call center as well and CC guy was telling me that its my mistake and I must know all the details before signing the contract. He can’t help much. He was advising me to connect with Swiss Auto from where I purchased the service contract. As a new car owner in Dubai, how can I know all exclusions which are not mentioned anywhere?
CC guy told me, that he will raise complain ticket and I will get a message in 5 min. Almost more than 2 hour past, no SMS, no email and no call back from Swiss Auto.
I am helpless who supposed to address my concern.
My humble request to Swiss Auto team to please do not sell the service contract blindly without telling the term and conditions to new customer. I also recommend, Swiss auto must have a valid questionaries to ask all these questions in advance before going and recommending any service contract with new car owners to avoid such kinds of mistakes going forward.
My humble request to Swiss Auto to please cancel my contract and refund my money immediate.
FYI, I am not getting any benefits from this Service Contract. I will do regular service as and when needed.
WR//Aftab Alam - +971559535517
2 Osama Barkawi 19 months ago
To be honest the staff were so nice and cooperative and keep answering my questions all the time.
5 Non chalant 25 months ago
I had my roof headliner replaced for my Touareg which Jeffery did an outstanding job along with interior cleaning and exterior polishing. Unfortunately, the uppermold trim gear knob handle was found to be broken which I realized after picking my car. I raised my concern here, which Jeffery came back to me immediately and arranged a replacement trim piece and requested to bring the car again. Not only they fixed it as a courtesy but again impressed me with proper car washing and good customer service. Had a very good experience. People should check out their on-going promotions for annual maintenance contracts and regular oil services. By the way, the garage bay is quite large and looks astonishingly beautiful than the dealerships.
1 VICTOR NISCU 19 months ago
I went there at 9.00. Was only a lady , I checked in at the reception.
After that nobody came,even that lady left.
I left after 20 min.
Great service, maybe only for Porche and other German made cars.
Wasted my time for nothing.
5 Yaser Almarzooqi 20 months ago
I did a service contract for two years for my Mercedes and he gave me some time to think about the warranty contract offer.
Everything is neat, on-time and comfortable. They worked on my car and then cleaned it as soon as I reached the workshop (booked earlier)
The prices are very reasonable considering the work they put in and the staff they have.
5 Shehab Mageed 21 months ago
I’d differently recommend them for anyone seeking complete service job!
5 Natasa 21 Dr 18 months ago
Such professionalism ,customer service ,fast response I have not seen in any other car retail…
Big shoutout to general menager Miloš, whom was constantly involved
and familiar with car repair and customer needs ,putting a lot of effort to make things be done properly and on time ,knowledgeable,professional he has left a great impression , indeed!!
Great team work ,all staff is super pleasant ,attentive ,responsive ,friendly and problem solvers
Definitely recommended
| Friday | 09:00am - 10:00pm |
|---|---|
| Saturday | 09:00am - 10:00pm |
| Sunday | 09:00am - 05:00pm |
| Monday | 09:00am - 10:00pm |
| Tuesday | 09:00am - 10:00pm |
| Wednesday | 09:00am - 10:00pm |
| Thursday | 09:00am - 10:00pm |
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