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S A Al Falasi 63 months ago
If could give this a zero star I would. This is in yas mall. This could be my first and worst experience at theatre by rhodes. We were booked to see the movie with the package. Before the movie started we enjoyed the starters. However it was bit hot, which we told one of the waitresses. She came back saying that the AC is like that and she cant do anything. She said she will talk to her manager and came back saying we will get a refund. So we were about to leave and she said no need, just come at the end. So when the main course came, 30 mins into the movie and at 1:15 exact,we told another waitress, a filipino man with spiky hair, i think his name was dennis, he said that the manager will refund us. we were so unpleasant he said no need to leave ma'am! just enjoy the movie, which we did. However, we didnt touch the food nor the blankets, because it was so uncomfortable to even sit on the leather chairs as we were sweating from the heat!!!
The movie finished and we went outside and MR DENNIS said, " Sorry i cannot refund the whole package, just complimentary tickets to come back", which won't happen as this was one of the unpleasant experiences ever. After maybe 5-7 mins of discussion and his co workers, they said we will write with package at the back of the voucher., and wait for the managers approval.
We waited for a few mins, 13 mins to be exact, and then the manager had the guts to come ask us whats wrong??
He had no clue and was no rude and treated us like idiots! We told him we want our refund back and he said that no one told us that they will refund us !
He believed his lying staff and as a great manager he is, he didnt have a clue what was happening at all.
This is so embracing for vox cinemas as we have been to theatre by rhodes multiple times and nothing happened but great memories and experiences. The staff at yas mall and the manager were oblivious of everything and clearly the customer isn't always right here, they treated us like savages and made us leave the place so angry and didnt even offer a good solution. 530 dirhams of our money was wasted.