adidas Flagship Store
Retail Unit GF325 A, Ground Floor The Dubai Mall Financial Center Street - Dubai - United Arab Emirates
adidas Flagship Store is a sportswear store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.50 out of 5 stars based on 67 reviews. The street address of this business is Retail Unit GF325 A, Ground Floor The Dubai Mall Financial Center Street - Dubai - United Arab Emirates. adidas Flagship Store is open seven days a week from 10:00am to 11:00pm.
- adidas Flagship Store is located at Retail Unit GF325 A, Ground Floor The Dubai Mall Financial Center Street - Dubai - United Arab Emirates.
- The contact number of adidas Flagship Store is +971 4 580 6100
5 Nasser Al-Ahmadi 34 months ago
Dubai mall has several stores for Adidas,
Adidas Originals, Adidas Young Athletes, Adidas Women and Adidas Flagship !!
Enjoy Adidas !!
1 Aziza Abdallah 35 months ago
My friend bought me a pair of shoes as a birthday gift, but it turned out that each side had a different size. When I went back to exchange them for the correct one, they told me that I have to go to their MOE branch which had stock. I asked if they can have the item delivered to their store and I can pick it up at a later date (as most shops offer), but that wasn't an option. I went to the MOE branch and was told that according to store policy I can't exchange the shoes because they are considered to have a "manufacturing error", which can only be resolved in the store that the shoes were bought. This policy seemed to be completely forgotten among the staff in the Dubai Mall branch.
The only way to resolve this situation, is to go back to Dubai Mall, request for a refund and then buy the shoes online.
It was very strange to me that each Adidas store functions as a separate entity, and not as a chain store of a massive international brand that would expectedly work in collaboration with all the other branches in the city. Also the staff seem to not have been trained sufficiently and are eager to just do the bare minimum to resolve a slightly complicated retail situation. It amazed (and upset) me that none of the staff seemed to recognize that they had dragged around a paying customer 3 times without any remorse or accountability for their ignorance and try to apologize or appreciate how convoluted this situation was to their customer.
I am very fond of Adidas as a brand, but their customer service offering is extremely disappointing. It seriously needs to be improved. It is situations like these that drives customers to shop online to avoid any customer service interaction, which will ultimately kill the physical retail industry as a whole, not to mention the brand itself too.
1 Ameet Wadhwani 36 months ago
5 Naz Al-Mandilawi 34 months ago
5 ziad kayali 39 months ago
5 aju mohan mg 58 months ago
.Loved the store.????????
1 Jose Maria Martin Ravelo 37 months ago
Finally I’ll have to return it and pay double shipping fees, in case I would buy again, which I will not.
Bad customer service in both store and online.
5 asad khan 58 months ago
| Thursday | 10:00am - 11:00pm |
|---|---|
| Friday | 10:00am - 12:00am |
| Saturday | 10:00am - 12:00am |
| Sunday | 10:00am - 12:00am |
| Monday | 10:00am - 11:00pm |
| Tuesday | 10:00am - 11:00pm |
| Wednesday | 10:00am - 11:00pm |
