556 reviews

Emirates Holidays

Name: Emirates Holidays
Address: Dubai, United Arab Emirates
Rating: 4.1

Dubai

Emirates Holidays Town Centre - Jumeirah Beach Rd - Jumeirah - Jumeirah 1 - Dubai - United Arab Emirates

Tour agency Travel agency Bridge

+971 800 4969

Photos

About

Emirates Holidays is a tour agency, travel agency and bridge located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 556 reviews. The street address of this business is Emirates Holidays Town Centre - Jumeirah Beach Rd - Jumeirah - Jumeirah 1 - Dubai - United Arab Emirates. Emirates Holidays is open seven days a week from 10:00am to 09:00pm.

FAQs

Where Emirates Holidays is located at?: Emirates Holidays is located at Emirates Holidays Town Centre - Jumeirah Beach Rd - Jumeirah - Jumeirah 1 - Dubai - United Arab Emirates.
What is the contact number of Emirates Holidays?: The contact number of Emirates Holidays is +971 800 4969

Reviews

5 Zaid Sabbagh 18 months ago

Edit: Emirates holiday were in contact with me and sorted this issues, hence, I am changing my one star review to 4 to be fair.
Their customer care system was outstanding.

I booked an all inclusive holiday with Emirates.
Unfortunately, my booking was missing one hotel day and the flight was a day later.
I found out late and was quoted 600 pounds for 1 day in a different hotel.
The website did not show any warning about the missing day.

1 Andrew Jackson 18 months ago

I am very disappointed in emirates holidays. I recently had a family holiday to w Dubai expecting kids under 12yrs to eat free from kids menu as per the special offer on early booking and the voucher we received. Unfortunately this was not the case when we arrived at hotel. After contacting Emirates Holidays they did not honour the voucher or care that they had tricked us into thinking this was the special offer. The Hotel agreed with us the offer should have been given as per the accommodation voucher and gave us half board for kids despite emirates holidays not agreeing to it. I have written an email of complaint, which I am still awaiting for a response from Emirates Holidays. Will not use service again.

5 Nazita Mekhdziyeva 15 months ago

There is one sales manager in Jumerah office, her name is Naila - I highly recommend her to book any tours, especially Indian ocean destination like Maldives etc - her recommendations are top! just ask her if there shall be any permits done etc to enter the country - she will really help you!!!

1 Amjad Mannaf 18 months ago

After a 15 hour flight we had to wait another 5 hours before we can check in thank you Emirates Holidays also did not allow us to change the return flight from Dubai to stay with family excuse they used is they are a package holiday so you need to pay another £1000 for a hotel that was not needed and did not allow Emirates Airline to change flights as they wanted to make more money I recommend you stay clear if you want a good stress free holiday and they have no link with the airline just the name.

1 Ms SR 19 months ago

UPDATE: They tell you to email them and when you do you get an automated response that they require one month to reply!

BEWARE: The worst experience with any holiday. BEWARE. They have power and will use it regardless of what is ethical and right. I had booked a holiday package 8 months in advance with an early morning flight that would reach my destination before 8am. Based on that I booked tours and a full schedule of events for the trip. A few weeks before travel I am informed that the flight is canceled and was offered a flight that would arrive same day but by 20:00 (8pm) thus killing an entire day of my 4 day holiday and in essence paying for a night I dont need and incurring costs to cancel tours. When I rejected this schedule change, Emirates Holidays REFUSED to refund me saying it was not their fault but rather it was the fault of EMIRATES AIRLINES for canceling the flight!!??! When I questioned them, they admitted they are owned by the same group as the airline but still used it as an excuse to not refund my money. SHAME on your lack of ethics EMIRATES HOLIDAYS AND EMIRATES AIRLINES. Any other airline when they make a schedule change will refund. I bought something, and they completely changed it on me. Plus they wanted to charge me a change fee to rebook other future dates for the holiday instead of the one they ruined!!

5 Sesoo (Y) 13 months ago

Leethiya is excellent she really gave us a good package.many thanks ????????????

2 Saleeha Butt 20 months ago

Oh my god, what a nightmare. This was our second holiday w Emirates Holidays since we had such a great experience the first time but will probably be the last.

Over two months before we were to leave I reached out to the EH team asking to confirm flight details as I checked and saw our original Emirates flight schedule had changed and it looked like we were now missing our connecting flight. The EH team told me they would be in touch and there was nothing to worry about. I went ahead and finalized payment.

Emirates Holidays weren't in touch until weeks later, that too after constant follow ups from me being like HEY LOOKS LIKE THERE IS AN ISSUE WITH OUR FLIGHTS, they came back and said yeah our Emirates flights have been canceled so can you please pay an additional 10% of the total holiday cost for us to rebook you with our partner airline. This was about a month before the holiday.

We can all use the internet, I saw prices increasing for the connecting flight we were supposed to take every week that EH did not get in touch to fix the situation that Emirates & Emirates Holidays should fully be responsible for.
It took weeks for them to get approvals from different management teams to move our flight, to what would have been UNBELIEVABLY inconvenient for us, giving us an 11 hour layover from 10 pm- 8 am the next day. Eventually we paid the extra 10% to move our flights to something that wasn't ridiculous.

The flight back; Emirates Holidays did not give us a booking/ticket number for the ticket they booked with their partner airline. We were unable to check in at kiosks at the airport. At the check in desk the airline representative was unable to find our booking in their system and kept asking for a ticket or booking number - which we did not have. This issue seemed to have more to do with the domestic carrier and they eventually sorted it after two hours of us standing at their counter like idiots with too much time to waste. Would have been a lot more convenient if Emirates had provided us with a ticket or booking number for this flight in order for us to to have SOMETHING to show to the airline representatives.

All in all super inconvenient, Emirates Holidays is like a travel agent for Emirates flights and hotels and it appears they're not very good ones.

5 Shatha Alolimy 22 months ago

It was an amazing experience! Customer service in call center is wow! The lady who answered my call explained all the packages and gave me many options to match with my budget. Not only this, after spending time to check the offers, she offered to give me a call later to give me time to decide, and she did!
She booked the best holiday I’ve ever had! Flights hotels in Athens and Santorini! She gave me all the details about location and landmarks!
100% recommended!
100% will book with them again SOON❤️????

5 Farzana Suri Victory Coach 14 months ago

Spectacular!!!

Map Location

Business Hours

Thursday	10:00am - 09:00pm
Friday	10:00am - 09:00pm
Saturday	10:00am - 09:00pm
Sunday	10:00am - 09:00pm
Monday	10:00am - 09:00pm
Tuesday	10:00am - 09:00pm
Wednesday	10:00am - 09:00pm