230 reviews

Kingsgate Canal Hotel LLC

Name: Kingsgate Canal Hotel LLC
Address: Dubai, United Arab Emirates
Rating: 3.4

Dubai

Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates

Hotel Gardener

+971 4 581 0555

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About

Kingsgate Canal Hotel LLC is a hotel and gardener located in Dubai, United Arab Emirates. The average rating of this business is 3.40 out of 5 stars based on 230 reviews. The street address of this business is Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates.

FAQs

Where Kingsgate Canal Hotel LLC is located at?: Kingsgate Canal Hotel LLC is located at Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates.
What is the contact number of Kingsgate Canal Hotel LLC?: The contact number of Kingsgate Canal Hotel LLC is +971 4 581 0555

Reviews

4 Honey grace Bricia 35 months ago

Mr. Basheer and Mr. Aldrin was so accommodating and helpful when I booked a room last night. Though we experienced some issues upon arrival they have managed to help us and not to waste any money that we have used for booking. They were so friendly, approachable, helpful and they will really find a way to satisfy customer. Thank you for both of you and keep up the good work. Surely will come back in this hotel. ☺️????

4 Natasha Uswal 35 months ago

Staff was very professional Especially thanks to Front disk/ Receptionist Mr Inam and also Mr Basher that security. I booked a room for night. Though we experienced some issues upon arrival they have managed to help us and not to waste any money that we have used for booking. They were so friendly, approachable, helpful and they will really find a way to satisfy customer. Thank you for both of you and keep up the good work. Surely we will come back in this hotel. ????????

1 Xeesh Rana 37 months ago

The only reason people book for hotel is to get a comfortable place to rest. Since morning 5am there was drilling & hammering going on to the next building. Literally started to have migraine. When i called the receptionist he simply said that our room is next to construction building and we cant do anything.

1 Shanid Shan 37 months ago

Worst experience ever from a millennium properties.
Especially from front desk receptionist inam and the security guard also. Receptionist inam demanded to pay 100 DHS from our friend for just visit the room. We never book or suggest to any one this kingsgate canal. Very bad service and behavior from receptionist inam. When we requested to give some glass he didnt followup and didint even call back and intentionally he block the phone calls from our room to front desk.

Worst experience

1 Baby Nash 35 months ago

The worst service & if I had chance I would rated below zero every day
Staff & receptions are the poorest thing ever no respect no manners the security is in charge of them parking slots are 8 for more than 30 units wifi is different name no pool no gym they need to send u to there neighbor next bld finishing is had noises even at night

5 Sima Karakullukçu Erdem 40 months ago

We could not understand why it got such a low score, everything you would expect from a hotel is available. Staff was very polite, our room was very clean. Al jadaf district is very beautiful and calm. It is also a 10-minute walk from the Al Jadaf metro station. Since our flight was at midnight on the check out day, we asked if it would be possible to rest for a while and check out late. They allowed us to stay until 14:00, thank you very much for their attention. If we come to Dubai again, we would definitely stay here.

1 Elena Zaaba 39 months ago

Highlights : Horrible experience during check in with blowouts among guests due to weird hotel policy (this pretty much ruined the mood of the entire trip). Rooms were new but small and minimally furnished. The hotel has so much potential but sadly the management and staff have to be extensive trained.

Please note that although they made the reservation available with breakfast, however, you have to go to another hotel in order to HAVE that breakfast, which I find really strange. I would understand if they were connected, but no, unlike Adagio and Novotel in Abu Dhabi, they are not connected by a bridge and you will need to exit the hotel, walk on the road till you reach the other hotel nearby. This is something that they should really clarify with guests before booking.

Also, I’d like to reiterate (I explained this in the review of their sister hotel “kingsgate al jaddaf”) that the check in is STRICTLY at 3pm. Don’t come half an hour or even 15 minutes early, they will not let you in even if the rooms are available. I have stayed at many hotels in the uae and this is the only hotel that enforces such regime-like rule.

Also, as per my booking there was no indication that I was supposed to pay for security deposit, BUT they (including the manager) insisted that we pay, but thankfully there was another lady with us who had a little more experience than any of us when it comes to hotel policy and managed to argued her and my way out of paying the security deposit (this is my 3rd stay in 3 weeks at kingsgate hotel and the ONLY time they asked for deposit and made a big deal out of it). Yet, this is another important thing that they failed to notify guests about prior to booking.

The staff and the manager had horrible communication skills, saying things like “no one ever complaint about this” when you complain about something, “it’s not that far to walk from one hotel to the other for breakfast” when we said that why should we stay in one hotel and have breakfast at another?!. Well first of all, if they don’t have the facility to provide breakfast at the hotel they should set the guests’ expectations that the guests will have to go to another hotel for breakfast. Or better yet don’t give that option at all.

I made impulsive decisions booking with this chain of hotels (I tried all 3 and they are all the same (probably because the staff were interchangeably moving from one to another?). Anyway, if you find nearby hotels charging the same competitive rate then I suggest you go for them.

1 Manaf Midani 39 months ago

An Unbearable Nightmare at Kingsgate Jaddaf Canal Hotel

I am compelled to share my horrendous experience at the Kingsgate Jaddaf Canal Hotel, which turned out to be an absolute nightmare. The abysmal conditions, non-existent guest care, and utter lack of professionalism have left me with no choice but to warn others about this appalling establishment.

The most infuriating aspect of my stay was the intolerable, incessant noise from the reckless maintenance work. It was a cacophony that shattered any semblance of peace and relaxation, making sleep an elusive luxury. The hotel management's sheer audacity to subject their guests to such a disruptive and unacceptable environment is beyond comprehension.

Adding insult to injury, the staff displayed an appalling disregard for guest care. We were never informed of the ongoing maintenance, nor were any apologies or attempts to rectify the situation offered. The staff's indifference to our concerns made it abundantly clear that the hotel has zero interest in ensuring guest satisfaction or comfort.

The level of unprofessionalism exhibited by the hotel staff was nothing short of disgraceful. Their incompetence and disorganization were infuriating, further tarnishing an already abysmal experience. It is baffling how such a poorly managed and ill-equipped establishment continues to operate.

In summary, my stay at the Kingsgate Jaddaf Canal Hotel was an insufferable ordeal that I would not wish upon my worst enemy. The unbearable maintenance noise, the complete absence of guest care, and the deplorable lack of professionalism exhibited by the staff have left me appalled and utterly disgusted. I implore anyone considering a stay at this wretched hotel to think twice and avoid it at all costs. Your sanity and peace of mind depend on it.

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