Kingsgate Canal Hotel LLC
Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates
Kingsgate Canal Hotel LLC is a hotel and gardener located in Dubai, United Arab Emirates. The average rating of this business is 3.40 out of 5 stars based on 230 reviews. The street address of this business is Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates.
- Kingsgate Canal Hotel LLC is located at Building no 6, 89029 - opposite Sheikha Athija Bint Saqer Al Nahyan Mosque - Dubai - United Arab Emirates.
- The contact number of Kingsgate Canal Hotel LLC is +971 4 581 0555
4 Honey grace Bricia 15 months ago
4 Natasha Uswal 15 months ago
1 Xeesh Rana 17 months ago
1 Shanid Shan 17 months ago
Especially from front desk receptionist inam and the security guard also. Receptionist inam demanded to pay 100 DHS from our friend for just visit the room. We never book or suggest to any one this kingsgate canal. Very bad service and behavior from receptionist inam. When we requested to give some glass he didnt followup and didint even call back and intentionally he block the phone calls from our room to front desk.
Worst experience
1 Baby Nash 15 months ago
Staff & receptions are the poorest thing ever no respect no manners the security is in charge of them parking slots are 8 for more than 30 units wifi is different name no pool no gym they need to send u to there neighbor next bld finishing is had noises even at night
5 Sima Karakullukçu Erdem 20 months ago
1 Elena Zaaba 19 months ago
Please note that although they made the reservation available with breakfast, however, you have to go to another hotel in order to HAVE that breakfast, which I find really strange. I would understand if they were connected, but no, unlike Adagio and Novotel in Abu Dhabi, they are not connected by a bridge and you will need to exit the hotel, walk on the road till you reach the other hotel nearby. This is something that they should really clarify with guests before booking.
Also, I’d like to reiterate (I explained this in the review of their sister hotel “kingsgate al jaddaf”) that the check in is STRICTLY at 3pm. Don’t come half an hour or even 15 minutes early, they will not let you in even if the rooms are available. I have stayed at many hotels in the uae and this is the only hotel that enforces such regime-like rule.
Also, as per my booking there was no indication that I was supposed to pay for security deposit, BUT they (including the manager) insisted that we pay, but thankfully there was another lady with us who had a little more experience than any of us when it comes to hotel policy and managed to argued her and my way out of paying the security deposit (this is my 3rd stay in 3 weeks at kingsgate hotel and the ONLY time they asked for deposit and made a big deal out of it). Yet, this is another important thing that they failed to notify guests about prior to booking.
The staff and the manager had horrible communication skills, saying things like “no one ever complaint about this” when you complain about something, “it’s not that far to walk from one hotel to the other for breakfast” when we said that why should we stay in one hotel and have breakfast at another?!. Well first of all, if they don’t have the facility to provide breakfast at the hotel they should set the guests’ expectations that the guests will have to go to another hotel for breakfast. Or better yet don’t give that option at all.
I made impulsive decisions booking with this chain of hotels (I tried all 3 and they are all the same (probably because the staff were interchangeably moving from one to another?). Anyway, if you find nearby hotels charging the same competitive rate then I suggest you go for them.
1 Manaf Midani 19 months ago
I am compelled to share my horrendous experience at the Kingsgate Jaddaf Canal Hotel, which turned out to be an absolute nightmare. The abysmal conditions, non-existent guest care, and utter lack of professionalism have left me with no choice but to warn others about this appalling establishment.
The most infuriating aspect of my stay was the intolerable, incessant noise from the reckless maintenance work. It was a cacophony that shattered any semblance of peace and relaxation, making sleep an elusive luxury. The hotel management's sheer audacity to subject their guests to such a disruptive and unacceptable environment is beyond comprehension.
Adding insult to injury, the staff displayed an appalling disregard for guest care. We were never informed of the ongoing maintenance, nor were any apologies or attempts to rectify the situation offered. The staff's indifference to our concerns made it abundantly clear that the hotel has zero interest in ensuring guest satisfaction or comfort.
The level of unprofessionalism exhibited by the hotel staff was nothing short of disgraceful. Their incompetence and disorganization were infuriating, further tarnishing an already abysmal experience. It is baffling how such a poorly managed and ill-equipped establishment continues to operate.
In summary, my stay at the Kingsgate Jaddaf Canal Hotel was an insufferable ordeal that I would not wish upon my worst enemy. The unbearable maintenance noise, the complete absence of guest care, and the deplorable lack of professionalism exhibited by the staff have left me appalled and utterly disgusted. I implore anyone considering a stay at this wretched hotel to think twice and avoid it at all costs. Your sanity and peace of mind depend on it.
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