77 reviews

Loro Piana

Name: Loro Piana
Address: Dubai, United Arab Emirates
Rating: 2.4

Dubai

Unit GF - 019 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates

Clothing store Fashion accessories store Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 4 330 3350

Photos

About

Loro Piana is a clothing store, fashion accessories store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 2.40 out of 5 stars based on 77 reviews. The street address of this business is Unit GF - 019 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates. Loro Piana is open seven days a week from 10:00am to 11:00pm.

FAQs

Where Loro Piana is located at?: Loro Piana is located at Unit GF - 019 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates.
What is the contact number of Loro Piana?: The contact number of Loro Piana is +971 4 330 3350

Reviews

3 Наталия Шадура 35 months ago

If be honest they not keep high service for that level of Loro Piana brand specially in Boutique Dubai mall.
Customer Service not working at all. I was have a question regarding issues with my bag and no one even answered, not even text me. But what can be expectation if even I apply complain at them website and no results. So they want sale but don’t like care !
The shoe which they offer like top but what happened with it after you can see on the picture

1 Ajmal Saifi 37 months ago

Very bad customer service the worst I have seen in any branded store the lady at counter just playing with her phone and completely rude. The other staff are all not interested. I feel the hq of loro piana needs to take action with this shop. We left and had a way better purchasing experience at LV

1 Rashed AlAwadhi 43 months ago

Very poor customer service. After noticing the buckle of the sandals were staining the leather I took it back, they were quick to receive it and “repair it”. After this was complete, they told me they’ve just cleaned it and it shouldn’t happen again. But I knew it would and it did. Their customer service rep doesn’t even answer the phone anymore! Very very poor brand for a luxury brand. Horrible experience.

1 Um khalid 35 months ago

Their customer service so bad i went there i asked him about a specific color for the sneakers that one of the staff told me through whatsapp (its available ) but when i reach the shop and asked about it he said this is the only size and color (yellow) that we have; i asked him politely please check the size you might have the size inside he refuse.

After one hour the lady came and told me its available and i informed her that i came and asked the staff about it, she said if u came one week ago this shoes wasn’t available for sure that’s why they told we dont have it .. i told her i came one hour ago!! She didn’t know what to stay because they are lying!! One customer came with two men looks like a bodyguards they knew him they get him whatever he asked ! They didn’t say this the last color and size ..

1 Lina El Tayan 37 months ago

Customer service today at 10am was horrible. Super arrogant and unprofessional. I was there yesterday at the same time and Camel was very pleasant and helpful, bought a pair of shoes and he said to come back the next day as they were likely to receive a shipment. Very disappointed with the treatment today, not in accord with the standard for this type or any type of retail service.

1 J D 39 months ago

It looks like this shop has casting for the attendants with the criteria - the less polite and less customer oriented. We have been 3 times in the shop in Dubai Mall Fashion Avenue and all four attendants were nearly rude. It was a challenge to give the item for repair. One would say - I am not a tailor what do you want from me, we came the next day another woman was trying her best so that we don’t give this item to the tailor as”he is very bad at his job”. When we are collecting the item the Russian speaking attendant would just nod at us meaning - what do you want ? Then would leave me on half sentence telling me that she is not done with another client .. By the way, I was waiting and hang asked her to leave the first client….
The last one would come and just throw - yes tell me … as if I came to his own house….
Has anyone ever explained these people how to talk to customers? Or they just put them in the fashion shop thinking that customers will pay anyways ?

1 Oskar Galazka 36 months ago

Overall a uncomfortable experience walked in and absolutely no help/ attention from the staff. They seemed very Judgemental. Sad to say as I enjoy the brand but this boutique you should stay away from.

5 Eden Hen 36 months ago

I would like to share my experience with kamila from loro piana on level shoes! She was so kind and warm! She helped me so much to find the best items! Highly recommended! Only go for kamila for help!

Map Location

Business Hours

Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm