25 reviews

Sacoor Brothers

Name: Sacoor Brothers
Address: Dubai, United Arab Emirates
Rating: 3.8

Dubai

Dubai Festival City, Ground Floor - SC 112 - Dubai - United Arab Emirates

Clothing store Bus stop

Service Options In-store shopping Delivery

+971 4 705 3901

Photos

About

Sacoor Brothers is a clothing store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 25 reviews. The street address of this business is Dubai Festival City, Ground Floor - SC 112 - Dubai - United Arab Emirates. Sacoor Brothers is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Sacoor Brothers is located at?: Sacoor Brothers is located at Dubai Festival City, Ground Floor - SC 112 - Dubai - United Arab Emirates.
What is the contact number of Sacoor Brothers?: The contact number of Sacoor Brothers is +971 4 705 3901

Reviews

5 Adil Shams 40 months ago

I cannot tell how happy and satisfied I have been specifically at this Sacoor Brothers retail store located in Dubai Festival City. Ahmad attended me and was extremely polite and helpful throughout my journey of buying a suit. Having Syed as their main tailor for more than 6 years allowed me to understand why he is the best and why the overall service of Sacoor is extremely quick. Not to forget and mention would be Youssef who also provided an honest feedback and proper communication of the delivery of my suit. Hats off guys! You just simply were awesome ❤️????????

1 Dmytro Berezhnyi 34 months ago

As a long-time customer of Sacoor Brothers, I am disappointed to be writing this negative review. The company I once knew for its quality and superior customer service seems to have drastically deteriorated.

I purchased two blazers from their Dubai Hills Mall branch just five months ago. What I expected to be a worthwhile investment quickly turned into a disappointment. Within this short span, without everyday use, both blazers developed visible wear marks on the sleeves.

Upon noticing this, I promptly reported the matter in person to the shop assistant in the mall. The shop assistant and even the tailor agreed with my concerns about the quality and advised me to contact Sacoor's Customer Care.

However, the response from Sacoor UAE Customer Care has been far from satisfactory. Despite photographic evidence of the quality issues, they dismissed my complaint, stating that the time frame for returns or exchanges had been exceeded. Their solution was a meager offer of a 10% discount on my next online purchase, which felt like a slap in the face rather than a sincere attempt at resolution.

Contrary to my understanding, Sacoor claims to provide a two-year warranty on its products, but my request for at least to investigate the case was denied without proper attention. What's worse, this judgment was passed without physically inspecting the blazers for the said damage.

The lack of proper communication, ineffective complaint resolution, and the dismissive attitude have left a bitter taste. I expected a brand like Sacoor to value its customers and provide support when its products don't meet the expected standards, but unfortunately, that was not the case.

The main reason for this review is not to discredit Sacoor but to bring to light the apparent decline in their product quality and customer service. It's not about the money, it's about the principle. Sacoor has always been a brand I held in high regard, but this incident has shaken my trust.

My advice to potential buyers: You may want to think twice before purchasing. If my experience is any indication, Sacoor's quality standards have slipped, and their customer service has followed suit.

4 Naim Sanjakdar 94 months ago

High quality products. A little bit on the pricey side though but it is great for casual and business clothes.

5 Sukanta Kumar Paul 35 months ago

Nice brand with blended fabric. Value for money. Excellent customer service.

5 Jeronimo Ocampo 58 months ago

The best shopping experience I have had in Festival city and in any Sacoor brothers in Dubai. Salma was outstanding, kind and attentive. I came back to the same store 3 times and brought my family to buy during the DSF just because of her. I am a loyal customer now to the dfc branch because of her and her attitude and attention to detail.

1 Abdullokh Abdusattorov 38 months ago

Very very bad customer service which I have seen ever. Staff is very rude during the talking and seems they don’t want service to you

1 Syed Abdul Samad 46 months ago

I purchased a shirt from Festival City's branch on 23rd April, gave it for alteration and requested for it to be delivered to Sahara Centre in Sharjah, its almost going to be a month and no ones seems to deliver it or give me proper feedback on call. Highly disappointed with their customer service.

1 Mohd Basheer 46 months ago

Staff was rude. He was not aware of what sizes were available and would not let us try on a shirt after we had already picked 3 shirts to purchase. Claimed the store had a policy where only 2 shirts could be opened per customer. Had to walk out without making a purchase due to this absurd policy.

Map Location

Business Hours

Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm
Thursday	10:00am - 10:00pm