89 reviews

Salt Cave Spa Dubai

Name: Salt Cave Spa Dubai
Address: Dubai, United Arab Emirates
Rating: 4.1

Dubai

Wafi Mall, First Floor, Horus, Phase 5 - Dubai - United Arab Emirates

Health spa Store Bus stop

+971 4 370 8877

Photos

About

Salt Cave Spa Dubai is a health spa, store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.10 out of 5 stars based on 89 reviews. The street address of this business is Wafi Mall, First Floor, Horus, Phase 5 - Dubai - United Arab Emirates. Salt Cave Spa Dubai is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Salt Cave Spa Dubai is located at?: Salt Cave Spa Dubai is located at Wafi Mall, First Floor, Horus, Phase 5 - Dubai - United Arab Emirates.
What is the contact number of Salt Cave Spa Dubai?: The contact number of Salt Cave Spa Dubai is +971 4 370 8877

Reviews

5 Dr Mohamed Lari 15 months ago

I read some comments, which frustrated me before my first visit , but today it was my first experience it was very excellent, the cave is very beautiful, calm and relaxing, and the employee there she is highly ethical and distinguished ..

5 Yarden Elal 19 months ago

26 old, Suffered from severe phenumia, after recovering from the pnemunia i was not able to get back to my normal life. I was tired, weak, and suffered a lot. Spent the whole day in bed, and could not work or funtion. The doctors was not able to help me. They told me to rest and drink water and it will go away. It did not go away. I almost lost hope and found online that salt treatment helps people with breathing issues. I gave it a try and i felt 50% better on the next day. I knew i had to keep doing those sessions. After 11 sessions, my smile is back on my face, and i’m able to return to my life! Thank you, thank you, thank you!

5 R Al Shamsi 27 months ago

Not your usual kind of spa. The place resemble a mini clinic; where there is a room full of salt like a cave where people can lay down to relax, bury their feet in salt, inhale and exhale the salt thereby. Kids are also welcome to play around as there is some toys to play with.
Recommend for stress relief.

1 Star Rating 39 months ago

7:02 pm:

In response to your reply: You are obviously very confused as I purchased this package last year (not in Ramadan time). So I don't know who you are thinking of....I purchased this package in Autumn 2020....

I did not shout nor threaten your staff but your staff were so rude that 1 lady kept ignoring me and going into the back room and walking out the shop.....what kind of customer service is that? What kind of business treats their customers in that way? 1 of your staff members even went into the other room and put Quran on loudly.....for what purpose? When a customer is talking to her....she is turning the Quran on? I don't believe that is the purpose of the Quran when someone is having a conversation with you....

It was not during Ramadan time so you are so confused so this shows that you are not a professional business and that's why there are so many mistakes from your end even when I booked once and received confirmation and you denied that booking as well as turning up at and no one being there. I had to report the abusive staff member to the customer support of WAFI mall even because they were so unprofessional....I've visited so many spas and places in the UAE and have never had such an awful experience but always the opposite! After everything you were still asking for money! No one told me face to face that this package has to be used in the prescribed 3 months ....because all you were thinking of was money and not your value of customers!

Oh and to add this is the first review I have done...I haven't done any other bad reviews...and its not even been 3 months since this incident....so not sure who you are thinking of when you say 5 months...

REVIEW:

I didn't have a good experience unfortunately. I paid for 6 sessions and I wasn't told that I have a certain amount of time to use the package. Its written in small print but all places would inform you face to face also. So I had 2 sessions to reuse and they asked me for 140 AED just to star them up again. I found that the staff were unprofessional and rude also. Twice they booked me in and then when I spoke to them about my appointment on the day they denied the booking even though I had the confirmation and everything. Once I turned up and no one was in the shop. After I complained about all of this (as these were the the reasons my sessions were not used in the prescribed time) I thought they would recognise their mistakes and allow me to use my sessions but they were still asking for the payment. I didn't find the salt therapy very helpful either all in all.

A place far more focused on money than customer service and those places are not usually worth the fuss.

1 Rasha Aldanhani 26 months ago

To be honest it’s the worst experience I have ever had and also the place not nice it feels so dirty and not well organized and maintained as well,, service is super bad I don’t recommend at all.

5 Adrian W 63 months ago

This place is the best natural solution to the allergies of dust and aircon molds here in Dubai. (Apart from getting your aircons sanitized every 6 months...salt is a natural disinfectant for the human body). If you have irritation in the throat then this will clear it...

Better to have minimum of 5 sessions...when inside, focus to inhale as much of the sea salt through your nose for maximum effect. Worked for all my kids and me in the years before - we only needed to go back after one year to repeat.

4 Smitha Dsilva 63 months ago

Has helped my toddler with his seasonal allergies . we usually do back to ack sessions during the flu season and then maintenance sessions twice a month .Easy to book on whatsapp, Angel is very customer friendly. Big space with toys for kids

1 Snowy. Roblox111 27 months ago

Session was 45 minutes and they want me to go out earlier 5 min as there’s other people waiting, the way lady behave with me in-professional at all front of my family till other lady her name Razan involve and apologize and keep us to finish our session

Map Location

Business Hours

Thursday	10:00am - 10:00pm
Friday	10:00am - 10:00pm
Saturday	10:00am - 10:00pm
Sunday	10:00am - 10:00pm
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm