49 reviews

Sephora

Name: Sephora
Address: Dubai, United Arab Emirates
Rating: 3

Dubai

Al Khail Rd - Dubai - United Arab Emirates

Cosmetics store Beauty supply store Perfume store Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 4 345 1133

Photos

About

Sephora is a cosmetics store, beauty supply store, perfume store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.00 out of 5 stars based on 49 reviews. The street address of this business is Al Khail Rd - Dubai - United Arab Emirates. Sephora is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Sephora is located at?: Sephora is located at Al Khail Rd - Dubai - United Arab Emirates.
What is the contact number of Sephora?: The contact number of Sephora is +971 4 345 1133

Reviews

1 Suaad Al Hammadi 18 months ago

Sephora at Dubai Hills mall requires a lot of improvement especially around staff training to have proper customer services or at least be polite and respectful. I went last night and was extremely shocked by the experience. First, I was pushed a lot by staff while I was standing and trying products. I got pushed by them multiple times. Then, I was treated rudely by a staff in benefit who I was talking to then she left me in the middle of conversation and walked away to fill a paper. That was very weird. There was also a sales person who was looking customers up and down with no effort to help. I wonder if the staff are educated or trained. I had around 10 products in my basket that I was planning to buy and I’m a gold sephora member. I left the items and walked out! Very horrible customer service and rude staff.

3 Liya J 16 months ago

I am giving 3 stars because I didn't find the Dior saleswoman on Jun 23rd helpful. I had gone to Sephora with the intention of buying a Dior lipstick but ended up buying Lancome because their saleswoman knew instantly which shade would suit me. I was also impressed by the the quality and texture of the product. I was also happy with the makeup tips and products recommended by the IT cosmetics/Urban decay saleswoman. I got a free Shiseido facial done by Vina which was a positive experience. Overall, I had a better experience here compared to MOE outlet.

5 Deena Deeb 19 months ago

Hands down the best staff and team at any Sephora! Their manager Charles is the kindest and makes sure that everyone is well taken care of. I truly feel like a VIP every time I visit. And a very special shout out to Catherine and her amazing tiktok videos that has me coming back for more!

1 Shahineze Boutabba 17 months ago

I decided to go there to buy a mascara and the cashier (SIHAME) was laughing at me with the security lady.I don’t know what was the reason but they made me feel uncomfortable and sad.I cried the whole way to my car.I tried to call the shop for hours and no answer.Sephora needs to check on their sales staff behavior as many persons are complaining.
and i won’t go back to this shop again.

1 radwa uosri 16 months ago

I asked the lady to try the hair mist on my hair to see how it smells on me ,and she looked at me up and down and she was extremely rude
And then i asked her do you have more brands for hair mist she told me no,
And i found around 5 more brands on my own!!!!
And she left me!!!!!
I don’t know where sephora manager to find those people ,sephora has the worst customer service
She was arabic with black hair I really hope she het kicked out and learn how to respect customers

1 Nyssa Jimenez 16 months ago

IT COSMETICS BRAND AMBASSADOR (Since I did not get her name, I will just put her Shift schedule: July 22, 2023 at 1pm)

Before I enter the store with my son on his stroller, I notice her glancing as I am heading to Rare beauty section. As always, there is NO ONE attending the brand - so I asked the security lady guard if someone could assist me.

So she called some staff, there was this guy who suddenly appeared saying "Shu? Shu?!! (very aggressively)" to the guard and me. Then he called this IT Cosmetics lady, who came forward with the most UNenthusiast approach and brought me to her brand instead. I wanted to buy some brushes however with this kind of attitude and customer service, I just said "hhmmm, uhmm no, thank you" . Upon saying those words, she turned her back and gave one lady staff the eye roll and shrugged.

????????????????????????

1 Sh Sh 16 months ago

The worst Sephora shop in UAE. Staff is rude and 0 customer service skills. I live nearby and always visit but nothing changes.I wanted to buy body spray and one of it was already pulled the protection plastic so I thought it’s opened tester and tried it and all of a sudden from corner jumped sales girl saying no hi no bye -“ it’s not tester!!! She opened opened”))))And her eyes searching camera on the top))it’s like I opened and ran away taking that spray????seriously???? First of all, she didn’t come to help me to find real tester but she jumped when she saw I opened smth else! I come spend there thousands and you say that like I made big crime there??! At least approach me in a polite way! Or simply help me!!!!This shop is big disappointment

5 Fahad Fasmy 25 months ago

Sephora is always awesome ????

5 Ajith Unni 63 months ago

Bus stop towards Waterloo

Map Location

Business Hours

Thursday	10:00am - 10:00pm
Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 10:00pm
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm