3465 reviews

W Dubai - The Palm

Name: W Dubai - The Palm
Address: Dubai, United Arab Emirates
Rating: 4.6

Dubai

West Crescent - The Palm Jumeirah - Dubai - United Arab Emirates

Hotel Meeting planning service Wedding venue

+971 4 245 5555

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About

W Dubai - The Palm is a hotel, meeting planning service and wedding venue located in Dubai, United Arab Emirates. The average rating of this business is 4.60 out of 5 stars based on 3465 reviews. The street address of this business is West Crescent - The Palm Jumeirah - Dubai - United Arab Emirates.

FAQs

Where W Dubai - The Palm is located at?: W Dubai - The Palm is located at West Crescent - The Palm Jumeirah - Dubai - United Arab Emirates.
What is the contact number of W Dubai - The Palm?: The contact number of W Dubai - The Palm is +971 4 245 5555

Reviews

5 donna jenkinson 15 months ago

I visited this hotel with my 15 year old daughter, for 10 nights. I am 55 and this hotel was perfect for both of us. The staff were all incredible - so friendly and welcoming. The hotel was spotless and the food was amazing. The pool area was perfect - lots of places to sit in the sun and the shade. Fab location. I would definitely book this hotel again.

5 Eshan Badal 15 months ago

We thoroughly enjoyed our time at The W Dubai - The Palm, where every aspect of our stay was nothing short of exceptional. The ambiance, the services, and the attention to detail truly exceeded our expectations.

Furthermore, many members of the team went above and beyond to make our stay truly memorable. Their dedication and professionalism reflect positively on the hotel's commitment to exceptional service.

Our stay was marked by moments of luxury, warmth, and genuine care from the staff. We are already looking forward to our next visit!

4 Usman Ali 16 months ago

Lovely atmosphere Good service and cuisine! Excellent hotel, delicious meals, immaculate accommodations, and stunning décor. Ideal environment and mood excellent food is also available at the pool. Happy hour is from 3 to 5 p.m. Amazing hotel, roomy and modern with a distinctive, great vibe. Also amazing was the meal! The concierge made us feel very welcome and took great care of us throughout the entire stay. He never hesitated to help, and his attention to detail was superb.

0 Tingting 16 months ago

Warm welcome at entrance, staff service is very good. Smart uniform! They keep on eye on each table, used plates cleared on time and anticipated the needs of us! Great keep it up????
The room allocation was very good. Thank you to Javid had a nice arrangement. Nice birthday cake ballon arrangement for my son, he enjoyed very well!
Only suggestion is the color of room is too dark
The service staff during the stay is good, room was well cleaned once we back. He provided more bottles of water
The only thing is the DJ at night from pool until 0:30 which very loud and heavy vibration made us can’t sleep

5 Sophie Williamson 16 months ago

All I can say is WOW. we stayed here for 5 nights with our 1 year old daughter and I couldn't fault it in any way. Every detail of the hotel was remarkable from the decor, cleanliness, atmosphere, smell, facilities, dining options and the staff were incredible. So attentive, polite & helpful. Nothing was too much trouble and everything was done with a smile on their face. The reception staff, cleaners, valet staff, poolside staff, lifeguards, dining staff, maintenance staff, just every staff member we came across and they were all amazing with our daughter and made a fuss of her. Our room was by far one of the best hotel rooms we had ever stayed and we will certainly be back.

5 Fawaz Hassan 17 months ago

W Dubai The Palm is an awesome hotel! It's located on a beautiful island and has a stunning beach. The rooms are super cool and comfy, with great views of the ocean. The staff is friendly and helpful, making you feel welcome right away. The food is delicious, especially the breakfast buffet. The pool area is fantastic, with lots of loungers and a fun vibe. Overall, it's a perfect place for a relaxing and fun vacation. I highly recommend it!

1 Aya A 16 months ago

I canceled another reservation at a better hotel that was cheaper for this, and it was a disappointment.

I mainly picked this hotel for being pet friendly, they asked me for all the details beforehand to prepare, when I came to check in they had issue and made me wait one hour for check in only to go and see nothing was prepared.

The room had so many issue too, the mini fridge wasn't working, had issues with the TV, the iron had plastic on it and ended up ruining a new shirt that I had just bought. We asked for breakfast and we got the breakfast with a large piece of sharp metal inside the food. Every issue they say they will fix it but never do. I still have my messed up shirt while receiving an apology. Nothing was done about the breakfast, no replacement meal and still had to pay for a full meal that I threw away. Then finally hot water stopped working in the middle of taking shower, that's the basic for a hotel, I asked them to let me check out multiple times and their manager kept saying he'll fix things, never did. Finally the last half day, they upgraded us to another room for the hot water, the new room also had hot water issues, at that point I was so tired and only had half a day left in my vacation so I couldn't bother arguing anymore. But in the end I paid more than I pay for much better hotels for this service. They didn't take responsibility for any of their actions.

To top it off, their pool was so tiny, and they had rules saying no religious wear there which felt very discriminatory. We ended up booking at Atlantic Water Park instead of going to their pool. It costed more than nearby hotels while being the worst of them all. They were supposed to reach out to me after, it's been 3 weeks and they still haven't.

1 Sofia Belkadi 16 months ago

Worst experience ever.
I don’t recommend the spa.

I have face a very bad experience with the spa. Few months ago I have booked a massage. The massage table were not working and I was freezing.

I raised a complain and the Manager offered me 50% discount for my next massage.

I wanted to give it a try again. However the price have doubled. 830 AED for 90 min massage while knowing that the massage tables are not working doesn’t worth it at all.

The receptionist from the spa is really nice and her attitude is a bit pushy.

There is other nice spas in Dubai. Less expensive and offering a better experience.

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