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Bharat Mathur 15 months ago
I had the most disappointing experience at Wagah Border restaurant at the Four Points by Sheraton, Dubai Production City. My wife's birthday lunch turned into a complete disaster as the restaurant's service and food quality were utterly abysmal.
First of all, I had invited two other couples to join us for a lunch party on Saturday, 22 July. We ordered the non-veg thali, which the restaurant had advertised. Little did we know that this would be the beginning of a never-ending ordeal. It took an excruciatingly long two hours for the food to be served, even after repeated reminders and complaints to the restaurant manager. Such a wait is unacceptable, especially when we were celebrating a special occasion.
When the food finally arrived, it was evident that it was not fresh but rather reheated leftovers. To our dismay, the couple next to our table was facing a similar situation. The poor quality of the food was a big letdown and spoiled the celebration.
To add insult to injury, when we decided that enough was enough and walked out of the restaurant, the manager and his team showed no sign of understanding how to handle the situation. The service was so appalling that we had no other option but to leave. I couldn't believe that they were charging for such miserable service, and to make matters worse, we had to pay for the couple of beers we had consumed while waiting for the food. This was the least they could have waived given the terrible service we endured.
But the disappointment didn't end there. The restaurant manager took down my mobile number, promising to call and resolve the matter. Yet, as expected, I never received any call from them. This just goes to show how poorly managed the restaurant is and how little they care about customer satisfaction.
Ultimately, my wife, our guests, and I had to rush to another restaurant to salvage the day and have a proper lunch at 4 pm. The whole experience was beyond embarrassing, and I am deeply upset with the level of incompetence displayed by the restaurant's staff.
I wouldn't recommend Wagah Border restaurant at the Four Points by Sheraton, Dubai Production City, to anyone in their right mind. The service was appalling, the food quality was terrible, and the management's lack of response was even worse. Save yourself the frustration and disappointment and steer clear of this place.