15 reviews

Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall

Name: Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall
Address: Abu Dhabi, United Arab Emirates
Rating: 2.2

Abu Dhabi

Hamouda Bin Ali Al Dhaheri St - Al Maryah Island - Abu Dhabi - United Arab Emirates

Watch store Bus stop

Service Options In-store shopping In-store pick-up

+971 2 546 2200

Photos

Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall

About

Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall is a watch store and bus stop located in Abu Dhabi, United Arab Emirates. The average rating of this business is 2.20 out of 5 stars based on 15 reviews. The street address of this business is Hamouda Bin Ali Al Dhaheri St - Al Maryah Island - Abu Dhabi - United Arab Emirates. Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall is open seven days a week from 10:00am to 10:00pm.

FAQs

Where Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall is located at?: Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall is located at Hamouda Bin Ali Al Dhaheri St - Al Maryah Island - Abu Dhabi - United Arab Emirates.
What is the contact number of Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall?: The contact number of Mohammed Rasool Khoory & Sons – Rolex Boutique, The Galleria Mall is +971 2 546 2200

Reviews

1 santy 17 months ago

Horrific experience. I came by on Sunday June 4th around 7pm to change a link for my Rolex date just and the person there literally brushed me off. He was racist and rude. I have also sent Rolex global a complaint regarding this. Frankly I own many luxury watches, but this is the worst customer service I have seen.

1 KD d 16 months ago

The guy in the store (we went Saturday 8th July around 8PM) the guy was racist and rude, just because we are wearing casual clothes (but decent, with shoes and all) he looked down on us we just wanted to see the watch, was so freakin rude! Worst customer service, forgot the name of the guy, but a little old, and short. I was not wearing my rolex that time, so he is so racist! Worst customer service, sorry Rolex

1 Muna Al - Suwaidi 17 months ago

I'm not surprised to read previous ratings. Staff are definitely arrogant and RUDE! They seem to intentionally NOT sell ... so I do not see the reason why they occupy a spot in a shopping mall!

There is definitely a massive difference between Rolex Dubai in comparison to AD ... all in terms of collection, service, and CUSTOMER RESPECT ...

I would just like to remind Rolex that customers pay for their items .... it's not given as charity .... so the least in resturn is courtesty and respect!

I hope the owners do receive such customer feedback to know what's happening from their staff.

1 Angie Poules 19 months ago

The Worst !!!!!
I didn’t get the name of this staff I met, she is a lady who worked at the night shift on 17/03/23/galleria mall Abu Dhabi.
My husband & I were very shocked about her customer services. Just wondering how Rolex let this kind of ppl work there, really destroy the company‘s image. One star is too much for this!!
If anyone wants to visit, believe me, go somewhere else! Don’t waste your valued time for this worst place!!!

5 Victoria Tucker-Brown 19 months ago

Najib is the reason I keep returning to this store. He is helpful, kind, & respectful.
I would recommend going there if you need any help with picking a Rolex.

1 Ziad Mikhael 27 months ago

Absolutely horrific experience. Staff is utterly incompetent and unfriendly. If Rolex saw how their customers are being treated here they would probably take the dealership away. Truly appalling that such a great brand is being tarnished this way.

5 Maha Eide 27 months ago

I don’t understand the one star reviews about customer service. We were treated so well in the store. It’s one of the best Rolex’s customer service we deal with. Mr. AHMED, And Mr Najeeb, Thank you for all your help. The young lady and Muhammad were also so helpful.

1 Barbara Roessle 22 months ago

Staff is incredibly arrogant.... I wonder why, its not that they own the brand ????

Map Location

Business Hours

Thursday	10:00am - 12:00am
Friday	10:00am - 12:00am
Saturday	10:00am - 10:00pm
Sunday	10:00am - 10:00pm
Monday	10:00am - 10:00pm
Tuesday	10:00am - 10:00pm
Wednesday	10:00am - 10:00pm