287 reviews

Amer

Name: Amer
Address: Dubai, United Arab Emirates
Rating: 4.2

Dubai

Mazaya Centre - Sheikh Zayed Collector Rd - Al Wasl - Dubai - United Arab Emirates

Immigration & naturalization service Transport interchange

+971 4 606 0960

Photos

About

Amer is a immigration & naturalization service and transport interchange located in Dubai, United Arab Emirates. The average rating of this business is 4.20 out of 5 stars based on 287 reviews. The street address of this business is Mazaya Centre - Sheikh Zayed Collector Rd - Al Wasl - Dubai - United Arab Emirates. Amer is closed on Sunday, and other days it is open from 08:00am to 08:00pm.

FAQs

Where Amer is located at?: Amer is located at Mazaya Centre - Sheikh Zayed Collector Rd - Al Wasl - Dubai - United Arab Emirates.
What is the contact number of Amer?: The contact number of Amer is +971 4 606 0960

Reviews

5 Kenneth Wong 35 months ago

The most friendly, helpful and efficient experience I’ve had in sorting out a new visa application. The staff were extremely helpful, knowledgeable and managed expectations every step of the way. They were also kind and guided me to get the required (and missing) attestations needed to complete my visa application and later, my Emirates ID application. The 2023 experience is a quantum leap ahead of my last residency visa application experience - kudos to the team here!

5 Issam Ajoul 35 months ago

The Mazaya Centre Amer Branch is the best! Such an outstanding service and customer experience. I’d like to commend Mohammed Hassan for his exceptional support and positivity throughout the process!

5 almas abdulrahim 35 months ago

Well well done to this center I visited them and they have Excellent customer service you can finish all your works in one place and short time.

Special thanks to Sara counter (3) she is aware of most of the government requirements and rules.

5 waseem musa 35 months ago

Everything OK the service and the employees, men and women, they were very nice, professional and helpful specially Mr. Muhammad Sharik and Mis Esraa Gamal. God bless them.

Thanks
PHD Waseem Al-Mousa

5 pangetdinako 35 months ago

People are very nice and helpful, I have a good experience communicating with people in the center.. especially Ms. Latifa at counter 6.. Highly recommended

5 mohamad maarouf 38 months ago

Mohammad Hassan was extremely helpful and accommodating.
Very polite, smiling, welcoming, supportive and kind.
We do highly appreciate his kindness and valued assistance.
He is going extra mile with the clients and we for sure highly recommend him and will be back for any services required without any doubts.

5 Victoria Mercadante 36 months ago

This is one of my favorite Amer Centers in Dubai. The stuff is very professional, helpful and super friendly. They are always ready to assist with the smile and professional advice. I always bring my friends and clients to this center, where everyone is happy to assist , especially Mohammed Hassan at the reception desk.

1 Viktoriia Sikorska 36 months ago

I went to Amer Mazaya Center to do medical typing two weeks ago. I have approached one of the representatives explaining that I was at Smart Salem for visa process but system was not working, staff name was Ms Esraa Gamal who assisted me to the counter.

She informed her colleague to do the application for me but didn't inform me about the price and the options, she just assumed I want VIP service. I was given payment receipt for dhs750 and I questioned why, she said because you went to Smart Salem, everyone knows it's VIP. Well I don't know what is smart Salem I was doing this procedure for the first time. As a team leader of the Amer Mazaya branch she cannot do services for customers without informing them about the price.

So ones I told her I want to cancel it she said you have to pay it and we will do refund for you, but instead of dhs750 that I paid, I'll get dhs700 only.

My application was refunded only after 3 days, I couldn't do new typing because cancellation takes time.
A week after I received refund and guess what- it was only dhs650. I asked Ms Esraa why it's only 650, she sent me finance team response that they charged me government fees.

Do you think it's a fair situation?
I think as a team leader you should inform client about service cost prior making the transaction or at least do full refund if you made a mistake and not partial.

Very bad experience, very disappointed.

Map Location

Business Hours

Wednesday	08:00am - 08:00pm
Thursday	08:00am - 08:00pm
Friday	08:00am - 08:00pm
Saturday	08:00am - 08:00pm
Sunday	Day off
Monday	08:00am - 08:00pm
Tuesday	08:00am - 08:00pm