Dermalogica

Update 05/07/2023 - received a call from Manager handling all the Clinics, she was very professional, listening attentively to my experience at the clinic and promised to look into the matter, so that no other customers would hopefully face such a bad experience. I look forward to continue my skin therapy at dermalogica and hopefully my next experience will be a good one.

This review is addressed to the management of Dermalogica. It refers to my experience of a facial I’ve had with one of your Skin therapists - Tina, its one of the worst Customer Service/Customer care I’ve ever experienced in any establishment I’ve ever patronized. Giving this feedback, I hope that Dermalogica will consider training their staff on this most important aspect of any brand, excellent customer service. You can have the best product in the world, but if a customer walks out of your center having had a really bad experience, you’ll end up with a good brand/product/service but no one who’d be willing to buy!
Having gone through your website and understanding that Dermalogica is a worldwide recognized brand and one of the top in skin care, I was in huge anticipation to have a top class experience. It was anything but that!
The consultation was done by Mary Ann, she was friendly and professional and did her best. She recommended I do a facial as a start, after which the next steps will be advised to continue a proper skin treatment at your center.
Unfortunately, she was not available on the date and time I was looking for, therefore chose another therapist who was mentioned once in a google review, her name TINA.
From the minute I arrived, until I departed, Tina had the worst aura about her, extremely unfriendly, abrupt. Instead of doing her best to provide the best-in-class service and giving me expert and sound advice as her client, she did exactly the opposite, made it a point to ensure I understood loud and clear through her body language and curt and abrupt answers, she couldn’t be less bothered in neither giving me a good experience nor sharing her expert opinion or advice to me. I was just a client that she wanted to do the facial and literally get me out of your clinic fast as possible!
I wouldn’t know what prompted her to behave in that way, it could either be she is having a bad day, not happy with her job, or she has a serious attitude problem! I believe this could be fixed if Dermalogica will provide excellent Customer Service training, as many people are not naturally born in knowing how to give this kind of service, they need to be trained on it!
While doing my facial, not even once did she ask am I doing OK and was I was comfortable. I’ve been to some of the world’s best saloons and spas, every therapist I’ve come across always had made sure I am comfortable and fine during the therapy. In fact, she never even asked how I liked the treatment she did. I would have assumed after the facial, she would have discussed with me what would be the next steps into my skin routine, such as her recommendation on what skin therapy should I do next from your menu and offered her advice on how to take care of my skin etc. None of that was done, I had to technically ask her all of that, for which she gave very reluctant and abrupt answers not at all cooperative and not in essence, not bothered! She literally was only interested in billing me and hurry me out of the clinic instead!
Dermalogica, your services are expensive, and rightfully so considering the name in the industry. However, please ensure that your staff gives their clients good experience for the price we pay. Don’t let us walk out of your clinic thinking our time and money was a total waste!

Let me start by saying that Tina is the queen of skincare and facials. I have done microdermabrasion at other places but nothing compares to the results I got with Tina at Dermalogica. I've tried 2 facials at their Dubai Mall location so far: microdermabrasion and the oxygen infusion treatment and both treatments are just AMAZING. The entire experience was so relaxing too. Hands down, the best facials in the city.

I can not recommend this Dermalogica clinic enough! I have been going to Victoria for a deep cleansing facial, every month for almost a year. She is fantastic! I always leave squeaky clean, relaxed and my skin feels great. Victoria, has extensive technical knowledge of skin treatment and addresses skin concerns with practical, targeted advice. She has an amazing bedside manner, extensive experience and understands high end customer service. This is the first time "maintenance" treatment is something I look forward to every month.

I love going here for facials. Mary Ann is the best therapist- I come out feeling very pampered and relaxed everytime. She is very thorough in explaining the treatment I need at a given time and makes sure my skin is well taken cared of with product recommendations.

Had a facial with tina she was amazing:)

I recently had a facial with Yin in Dermalogica institute in Dubai Mall and she is incredible! Highly recommend! Yin quickly builds trust by asking the right questions, listening and providing detailed advice. She is very professional and the results exceeded my expectations. What I also appreciate is that Yin does not put any pressure to buy products (which is mostly the case in many places) but rather explains how to properly treat the skin and first try the right products and plan the skin care routine. The whole experience was very pleasant, relaxing and the treatment very effective!

3rd time visiting and I love the service. The ladies at the spa take their time to explain everything in detail- answer questions professionally and give great recommendations for the skin. The products have been life changing. What I love most is the skin mapping that is completed pre recommendation.
Tried my 1st facial at the clinic and was pleasantly surprised at the care and outcome.
Would definitely recommend for a trial run- plus they have travel size kits that one can try.
And a free skin mapping!

Mary Ann did an amazing job! It was such a relaxing experience and my skin feels so much healthier! Looking forward to my next treatment already!