HSBC Customer Service Centre Dubai Mall
Unit LG - 059 - شارع الشيخ زايد - Downtown Dubai - Dubai - United Arab Emirates
HSBC Customer Service Centre Dubai Mall is a bank, atm and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 2.10 out of 5 stars based on 93 reviews. The street address of this business is Unit LG - 059 - شارع الشيخ زايد - Downtown Dubai - Dubai - United Arab Emirates. HSBC Customer Service Centre Dubai Mall is open seven days a week from 10:00am to 10:00pm.
- HSBC Customer Service Centre Dubai Mall is located at Unit LG - 059 - شارع الشيخ زايد - Downtown Dubai - Dubai - United Arab Emirates.
- The contact number of HSBC Customer Service Centre Dubai Mall is +971 600 554722
1 Muddrik Anwar 16 months ago
Firstly, I've experienced a multitude of card errors and unwarranted blocks. I understand the need for security measures to prevent fraudulent activity, but there have been numerous instances where my card has been blocked for no clear or reasonable cause. This results in great inconvenience, especially during times of urgency.
Not only does the card frequently face issues, but the payment system seems equally flawed. On multiple occasions, my transactions were unnecessarily delayed, affecting my financial planning and management. Moreover, the processes to resolve such problems are convoluted and time-consuming, rather than being straightforward and user-friendly.
But perhaps the most discouraging aspect of HSBC UAE's service is their customer service. Instead of being helpful and understanding, I've found their representatives to be inadequately trained, often lacking correct information, and slow to respond. It's perplexing to be kept waiting for prolonged periods only to receive unsatisfactory solutions to issues that shouldn't have existed in the first place.
Moreover, there is a distinct lack of transparency and communication in their interactions with customers. I've had difficulty receiving clear explanations for the issues at hand, which creates an environment of confusion and uncertainty. As a customer, being kept in the dark regarding my own financial issues is not acceptable.
It's disheartening to see HSBC UAE fall short in so many key areas. For a bank that holds such a significant presence worldwide, the level of service delivered here has been below par. I sincerely hope HSBC UAE addresses these problems swiftly to improve its customer experience. In its current state, I find it challenging to recommend their services.
Remember, banking should be a reliable facilitator of your life, not an additional source of stress. Consider this review before making your decision.
4 Aloxa Photography 14 months ago
1 Anthony Jacobson 20 months ago
1 Alex 17 months ago
I actually went to the Mall of the Emirates branch and tried my luck there. Staff there had no issue in opening an Advance account and a few days later I received the final confirmation, so the documents requested from the first staff member at Dubai Mall branch were sufficient and good enough for KYC clearance.
1 Anthony Lawrence F Gampon 19 months ago
1 Nels Y 17 months ago
1 Todd Uzusienis 14 months ago
1 Khalid El Aissaoui 17 months ago
| Wednesday | 10:00am - 10:00pm |
|---|---|
| Thursday | 10:00am - 10:00pm |
| Friday | 02:00am - 10:00pm |
| Saturday | 10:00am - 10:00pm |
| Sunday | 10:00am - 10:00pm |
| Monday | 10:00am - 10:00pm |
| Tuesday | 10:00am - 10:00pm |
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