210 reviews

Pottery Barn

Name: Pottery Barn
Address: Dubai, United Arab Emirates
Price range: $
Rating: 3.8

Dubai

The Dubai Mall - Lower Ground Floor - Financial Center Rd - Dubai - United Arab Emirates

Furniture store Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 800 802

Photos

About

Pottery Barn is a furniture store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 210 reviews. The street address of this business is The Dubai Mall - Lower Ground Floor - Financial Center Rd - Dubai - United Arab Emirates. Pottery Barn is open seven days a week from 10:00am to 11:00pm.

FAQs

Where Pottery Barn is located at?: Pottery Barn is located at The Dubai Mall - Lower Ground Floor - Financial Center Rd - Dubai - United Arab Emirates.
What is the contact number of Pottery Barn?: The contact number of Pottery Barn is +971 800 802

Reviews

5 MANPREET KAUR SANDHU 23 months ago

I am very fortunate to have entered into The Pottery Barn in The Dubai Mall and met their amazing in-house designer Shizah. From my first enquiry to the completion of setting up my two bedroom apartment, Shizah has been an absolute godsend. Shizah went way above and beyond in helping me to fully furnish my home and it looking a absolutely amazing. I can’t even remember how many hours I spent at the store but every minute was worth it. I’m new to Dubai and had no idea where to start but from the first meeting Shizah took control from concept, to design, to installation of the furniture, to even helping stage the whole apartment. Her attention to detail is phenomenal, she knows the Pottery Barn product lines so well and really knows what works with what. The staff at the store were also really helpful. Thank you Shizah so much, I would have been so lost without your expertise and guidance.

2 Juliet Anderson 11 months ago

Bit misleading. I ordered items online, which I was going to pick up from the store. However, I was unable to because of a last minute situation and requested delivery.

On the website, for small items, it says that delivery is 30 AED. On the phone, it jumps up to 150 AED, because of a silly excuse about the items being in store and not at the warehouse anymore.

Wow, talk about going out of your way for the customer. It appears NOT. Now I have to arrange my own delivery.

5 Meena Bakhshi 13 months ago

A sales person named Burhan has given me exceptional service at the Dubai Mall store consistently the 3 times I visited the store during the last month. Each time he went out of the way to locate the things I needed. Even when off duty this evening, he responded and assisted me in an exchange. Sometimes it is the attitude of a sales person that makes one want to go to a store again .. and it has been so in this case.

5 Maya Daher 12 months ago

Claries is always very helpful! She’s a great consultant with a big smile always! Thanks to PB and PB kids Dubai mall crew for their professional work and execution ! We loved our nursery design and set up ????!

1 Amer Dakkak 12 months ago

Very bad online shopping experience, first I purchased a bunk bed and waited 5 days then customer care called and informed that stock not there, very good warehouse system!! . Now 14 days passed from purchase date and still no refund issued. Last time to deal with them.. Although I gave them options to replace with other model, they still refused.
Now I called and they said wait after the weekend to get your money..

1 Aleksandra Ivanovic 12 months ago

Seriously USELESS customer experience team. I cant believe how this big company can hire people that have no clue what they are doing! In two days I got at least 10 wrong information. Its a bit alarming to be fair.

P.s. to company owner, you don't have to bother, Ill post it here for you:

Hello Aleksandra. We are sorry about your experience and would like to hear from you. Please call our Customer Service team at 80074292 at your earliest convenience and someone will be able to assist you. We look forward to hearing from you

Fix your team instead of sending this useless replies.

1 Ahmed Samy 12 months ago

Never experienced worst service. I went to the Dubai Mall store and placed an order for 2 couches, dining table, 4 chairs, outdoor set, 2 chandleries & mirror & paid significant amount of money. After 3-4 weeks, I revived a call to say the dining table wasn’t available while it was confirmed in the order and paid for earlier. On the day scheduled for delivery, I only received the chandeliers, mirror & dining table despite many calls to confirm with them the delivery since I was moving in the next day. Now, I’m moving in without the furniture.
Totally unprofessional & un organized team and never will I buy or recommend them for anyone. Ah, and the auto reply will ask to contact the customer service which have been contacted several times. I truly wonder how this big name has this awful service

1 Madeha Khan 13 months ago

Terrible after-service for a large purchase order. You can't get through to Dubai Mall shop at all via phone. They seem uninterested in looking after you once you have ordered. Pathetic for such expensive furniture. 'Call customer service' - who will do nothing.

For a better experience - go elsewhere.

Map Location

Business Hours

Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm

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