22 reviews

RIMOWA

Name: RIMOWA
Address: Dubai, United Arab Emirates
Rating: 3.6

Dubai

Fashion Avenue, The Dubai Mall - 1 - Unit GF - 038 Sheikh Mohammed bin Rashid Blvd - Downtown Dubai - Dubai - United Arab Emirat

Luggage store Fashion accessories store Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 4 584 7391

Photos

About

RIMOWA is a luggage store, fashion accessories store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.60 out of 5 stars based on 22 reviews. The street address of this business is Fashion Avenue, The Dubai Mall - 1 - Unit GF - 038 Sheikh Mohammed bin Rashid Blvd - Downtown Dubai - Dubai - United Arab Emirat. RIMOWA is open seven days a week from 10:00am to 11:00pm.

FAQs

Where RIMOWA is located at?: RIMOWA is located at Fashion Avenue, The Dubai Mall - 1 - Unit GF - 038 Sheikh Mohammed bin Rashid Blvd - Downtown Dubai - Dubai - United Arab Emirat.
What is the contact number of RIMOWA?: The contact number of RIMOWA is +971 4 584 7391

Reviews

1 Robert Wang 35 months ago

If I can give ZERO star, I would.
The saleswowan lied about the return policy.
After I purchased a Classic Trunk, I want to return, but the sales woman lied to me that my bag cannot be return.
Based on the Rimowa website, it is clear stated that "Except where indicated for certain special promotions, you are entitled to return all products within 30 days of receiving the merchandise for full reimbursement or exchange, provided the merchandise is complete, unused and undamaged."

It was a really bad experience.

5 Robin Ebers 42 months ago

Was just here to get something repaired. Not sure where all the reviews come from. All three people in store were amazing. Incredibly friendly, professional. 10/10 perfect experience.

2 Threads By M. 37 months ago

I visited Rimowa in Dubai mall but unfortunately I’m dismayed with the attitude of the staff. The product are excellent but the staff attending me were laughing once I left the shop, Thats very rude maybe they think I couldn’t afford it! Definitely not coming back!!! It’s the service that matters no matter what product you sell!!!

1 Suhail Shaker 35 months ago

The sales people at the store do size the customer and decide by the customer looks if he or she are going to buy or if they have the money to buy and based on this assessment they treat the customers.
I was in a jeans and T-shirt. I received a very condescending treatment.

5 Manos Rousounelos 38 months ago

We were in Abu Dhabi and Olga was so so helpful and nice and arrange everything to deliver a beautiful Rimowa in our hotel. I would definitely recommend this store for the 6 star service of this wonderful sales person Olga. Thank you so much one more time

5 ไพรัตน์ ภูริสุทธิรมย์ 43 months ago

I was there couple days ago, so happy with this shop. Especially Sales Person her name is Vicky!! She is excellent skill and try to find best solutions for customer. Then I got Essential Gray L. Because of her support. And also Shop Manager was nice guy. I’ll show up there again for sure. Give rates 10 Stars????

1 Vedant Gupta 46 months ago

My family and I have been loyal customers of Rimowa for 10+ years and have been very happy with their products. However, I have to share an experience that really ruined it for us at the Dubai Mall Store. I would never name-drop people but I believe it is necessary in this case. Mr. Mohammed, a sales executive at the Dubai Mall Store really tarnished my love for this boutique. One of the rudest sales executives we’ve ever come across. His condescending attitude and rude tone was enough for me and my family to not purchase from the Dubai Mall Store. If you do visit the store, I’d encourage you to interact with respectful sales executives such as Mr. Yousef instead who will guide you to make the right purchase decision.

5 Joe Nader 41 months ago

Considered our international purchases (from home county) of various other Rimowa luggage bags, and despite some hiccups and no fault of the store, Richard was a pleasure to deal with for another large purchase. Would highly recommend this place!

Map Location

Business Hours

Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm