Sarai Villas

Beautiful place, villas have a beautiful experience for those who want to swim.

Katherine She was very great at receiving the application and providing the service, and she was very helpful.

The furniture is rather old which weakens confidence in cleanliness.

Good day!

Emotions run high! We have been Jenius travelers for 15 years, have been almost all over the world, and I always choose my hotel carefully. The information in the hotel profile is not true!!! This is the worst accommodation in all our trips. The house is in a dead state, everywhere there is dirt, damage, the decoration is disgusting, the cheapest, there is no design at all. Service is completely non-existent. Let's start with the fact that we have already booked a villa 2 times in FAM Living, but in a different Palm village. Everything was good enough, the service was good. Therefore, we were confident in this booking. I asked for a paid early check-in 2 weeks in advance, since I flew with two small children from Bali on an early flight, and my husband arrived only late in the evening of that day. To which they politely replied to me that they would try to do their best. As a result, I reminded about this several times before check-in, saying that it was important, but when we arrived, in the morning around 6 in the morning to the security, they said that we were not on the guest list, and we could not even leave our luggage, but he cannot contact anyone, because the office is open from 9 am. We had to leave for another hotel and return in the evening. Yes, they charged the accommodation fee from the card the day before. When we arrived, we were met at the villa by a man who spoke like a robot, seeing that I was with two small children after a 9-hour flight, he asked for a deposit of € 4000, wrote it off and left. I asked for cleaning every day in advance, and when I asked what time they would come to clean the next day, it turns out that cleaning can be done only every other day for AED550 and they cannot do it every day, only after 2 days. All the equipment in the villa is 20 years old, worn and dirty, unpleasant to touch. I have never seen such a terrible state. The cost of the villa is overpriced many times over. Further. I asked for a partner laundry service (the previous FAM villa had a very convenient app), to which they sent me the phone number by which I ordered the courier. The laundry is terrible, they didn’t bring us things on the last evening before departure, the next morning, too, the clothes were there and remained there. To which the villa manager shrugged his shoulders completely indifferently. But this is not the worst. The hardest part was getting my deposit back. The hotel behaved like a scammer: at first, for some reason, they asked for account details, although they should have simply canceled the operation and unblocked the money. Ok, I sent the details right away. 2 days passed, silence, asked a question. They answer that they cannot transfer, come to the office for cash)))))) For the first time such madness! After I explained the situation, they began to ask for clarification of the details, although they were given in full, I am a financier and I understand this well. After clarification, they disappeared again. After that, they again asked for the same clarifications of details! The next day, they ask for UAE card data)))) Which, of course, we don’t have. She offered to open an AED account in her bank in Kazakhstan. So another two days passed, they wrote about some kind of exchanger, in general, trash. In the end, I realized that I was talking to the wall. And she asked a friend to give her card details in the UAE. They clarified something for another day, after which they transferred the money. I'm in complete shock that in a civilized country there can be such a service. Run away from this hotel!!!!

Location. Perfect location with private beach and green area. The main advantage is clean seaside without people and clean pool area with warm water. We’ve been here for 4 months with children - nature is beautiful, birds, green garden. If you need some infrastructure - you can go by beach to the Arabian restaurant at The Retreat or visit Sofitel with it restaurants and cafes (5 min walk). Both of this hotels have SPA, beauty salons, etc.

Service. Be ready for “apartment service” - this is not like in hotel, but still management company provides all needed service - cleaning by response and others. Staff is very polite, always smiling and solving the problems day by day.Special thanks to Jihane, Kathrine and Bilal - they were about making our stay great, helping us with all our house needs. Cleaning team is also very polite- very friendly, work fast and come the time you need.

Apartments (we’ve been in c211, c209, c204) - not very new in details, but still very stylish and comfortable. All needed options are included, they can can provide extra beds for children, if needed. As for us - it will be great, if they add washing machine to apartments, with children and allergies it is highly needed for long term stay. Without it we’ve used Washmen - rather good laundry service, but not cheap.

It was a pleasure for me to stay at Sarai Villas recently, and it far surpassed all of my expectations. I was immediately taken aback by the stunning architecture, the spotless grounds, and the welcoming atmosphere upon my arrival.

The outstanding service offered by the staff, however, was what really made my stay so memorable. I must specifically call out Jihane, who went above and beyond to see to my every need and I believe is from Morocco. I was impressed by Jihane's professionalism, attention to detail, and friendly demeanor right away because she made me feel like a valued guest from the time I checked in.

During my entire stay, Jihane was there to help with any queries I had, recommend restaurants and other attractions, and make sure I was at ease and well-cared for.

I was very pleased with the quality of the accommodations in addition to Jihane's excellent service. The furnishings in my villa were exquisite, and it had all the conveniences I could desire, such as a cozy bed, luxurious linens, and a roomy bathroom with a deep soaking tub. The villa has a pool, was comfortable and nice, had a nice gym with a lovely view, and the beach is fantastic.

Overall, I cannot express enough how highly I recommend Sarai Villas. This is unquestionably the place to be if you're looking for a lavish, tranquil getaway with first-rate service and amenities. You can be sure that your stay will be nothing less than exquisite if you are fortunate enough to speak with Jihane.

I booked for few days in this place , it’s really one of the best places I visited in Dubai , the villa is amazing with private pool , beach you feel you are in Maldives , the guest relation jihane was very friendly and extremely helpful , the weather is great I wish if I could stay longer but I will definitely go back

I read the comment and decided not to go ,, the management should fix the issue since so many guest say the staff is rude , bye bye

The apartment we stayed in was extraordinary. There are no cafe and restaurant but it was all worth it as we were able to bring food and cook like it was out own home. No fees for bringing food. It has complete kitchen appliances and cooking wares, utensils as well. A two-storey apartment with a stunning view of the a swimming pool and the beach from afar. Plus the staff were very accommodating. Definitely a place for the whole family and even friends.

Today, the 7th of December at 7.30pm one of the security told me that the side walk is not for me to walk, but I should be walking on the sand. How ridiculous and absurd it is. The person should be fired for the first of all harassing me, 2nd for telling me that the sidewalk is not for me. While I live in the Sarai. Train your stuff properly, otherwise next time I will notify Dubai Police.