105 reviews

SEPHORA - Dubai Festival City

Name: SEPHORA - Dubai Festival City
Address: Dubai, United Arab Emirates
Price range: $
Rating: 3.7

Dubai

Dubai Festival City Ground Floor - Opposite Bateel Café - Dubai - United Arab Emirates

Cosmetics store Beauty supply store Health and beauty shop Bus stop

Service Options In-store shopping In-store pick-up Delivery

+971 4 232 8910

Photos

About

SEPHORA - Dubai Festival City is a cosmetics store, beauty supply store, health and beauty shop and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.70 out of 5 stars based on 105 reviews. The street address of this business is Dubai Festival City Ground Floor - Opposite Bateel Café - Dubai - United Arab Emirates. SEPHORA - Dubai Festival City is open seven days a week from 10:00am to 11:00pm.

FAQs

Where SEPHORA - Dubai Festival City is located at?: SEPHORA - Dubai Festival City is located at Dubai Festival City Ground Floor - Opposite Bateel Café - Dubai - United Arab Emirates.
What is the contact number of SEPHORA - Dubai Festival City?: The contact number of SEPHORA - Dubai Festival City is +971 4 232 8910

Reviews

1 Nahisha Salim 15 months ago

I had placed an click and collect order with Sephora Festival city and Im very disappointed with the service.Had to wait at the click and collect for a staff to attend even though there was no crowd at all.
I had requested for a gift wrap which was an option at the check out and below is how the gift wrap looked.The sephora seal also was opened when I got it.

1 M S 15 months ago

Be careful & READ your receipts!! We almost got scammed. Hari (the cashier) was scanning our products and said that he missed one after we paid. Without checking the receipt he proceeds to scan that item again and told us to pay. I felt like he was being strange as he didn’t even check the receipt to see if the item is there or not. So I checked the receipt myself before paying and found all the products were paid for already! He was still adamant that he didn’t scan the product. After recounting and wasting our time he looked silly as he realized the products were all paid for. He did NOT even apologize, laughed it off and gave us the bag. If you go to this branch of Sephora WATCH out for scams like this.

2 Sheriff Oladimeji 15 months ago

The customer service is not really top-notch. The ladies have some kind of weird looking gesture, maybe because I'm an African and no single African among the sales rep. We went all the way from internet city to festival city just to get the perfume we used to, unfortunately we had to leave. And bought from a counter opposite the shop. Customer service is very important, it doesn't matter who enter the shop, treat people same, being Arabs, or white, or black. People deserve equality respect regardless of their skin color. There was one guy, he tried but still not the best customer service have experienced outside UAE. Anyways, Sephora is a big brand. Training your sales reps should be your number priority.

4 Fobz Rocks 25 months ago

⭐In store service is great but I am disappointed with online service.
⭐At store multiple makeup, skincare & perfume brands options under one shop.
⭐Staff are very helpful & humble.
⭐Separate counter for trial

5 MJDC 16 months ago

I would like to commend Jeralyn from Benefit and Kayz from It Cosmetics.

They really have a good customer service. We talked about certain products, they gave advices which products are good to use and not depending on your skin type.

I love this kind of connection and rapport with the customer service representative. They really made us comfortable and assisted us so well.

5 Ria Mathews 13 months ago

My friends and I had a fantastic experience here. Special thanks to Dereen for helping me select a foundation with the perfect shade match, and to Hari!

1 Varun Thadhaney 17 months ago

I am extremely disappointed with Sephora's service. I placed an order and paid for express shipping to ensure that it would arrive by Saturday. However, it's now Monday and I still haven't received my order. I have called Sephora's service center more than 15 times to inquire about the status of my order, but all I've gotten in response is that they will check and get back to me. This is unacceptable. Not only did Sephora fail to deliver my order on time, but their customer service is also extremely poor. I will think twice before shopping with them again.

4 Saad Naveed 19 months ago

The new larger store is great. Always fun to shop in Sephora. The only gripe I have is that some times they are either out of samples or only giving manually filled perfume samples. Similarly, whenever collecting my beauty pass gift, I often have to visit more than one branch before I find one which has gifts available in-stock. After spending high amount of money, facing this issue at time of redeeming the gifts of freebies doesn't feel very good.

Map Location

Business Hours

Friday	10:00am - 01:00am
Saturday	10:00am - 01:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm