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Noha Chalhoub 17 months ago
I recently had the unfortunate experience of visiting The Daily at Rove Expo Hotel in Dubai, and I must say, it was nothing short of disappointing. As a letswork member, I expected a certain level of service and hospitality, but what I encountered was far from satisfactory.
First and foremost, the customer service at The Daily was shockingly poor. The staff seemed uninterested and untrained in handling guests. From the moment I entered, there was an atmosphere of indifference and neglect. The lack of warmth and welcoming gestures made me feel like an inconvenience rather than a valued customer.
What bothered me even more was the treatment of my guest, who was also a letswork member. Despite being accompanied by a member, the staff showed a complete disregard for their presence. They were left waiting for an unreasonable amount of time before being acknowledged or served. It was clear that The Daily did not prioritize the comfort and satisfaction of their guests.
The negligence and lack of attention to detail were evident throughout my visit. Orders were frequently mixed up, and simple requests were met with incompetence and confusion. The staff seemed ill-equipped to handle even the most basic customer inquiries. It was evident that proper training and supervision were severely lacking.
Moreover, the overall ambiance of The Daily was underwhelming. The atmosphere lacked character and charm, and the décor appeared dull and uninspiring. The seating arrangements were uncomfortable, and the noise levels were excessive, making it difficult to have a peaceful conversation.
As a letswork member, I have had the opportunity to visit various establishments across Dubai, and The Daily at Rove Expo Hotel falls woefully short of the standards set by other venues. Their lack of attention to detail, unprofessionalism, and indifference towards guests are simply unacceptable.
I had high expectations for The Daily, given its affiliation with Rove Expo Hotel, but unfortunately, my experience was marred by their low customer service standards. I urge the management of The Daily to seriously reconsider their approach to customer care and hospitality.
In conclusion, I cannot recommend The Daily at Rove Expo Hotel to anyone seeking a pleasant dining experience. The poor customer service, unwelcoming atmosphere, and negligence towards guests, especially letswork members and their guests, are major areas in need of improvement. I hope that the management takes immediate action to rectify these issues and create an environment that values and respects its patrons.