TUMI - Dubai Mall Store
Unit GF - 077 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates
TUMI - Dubai Mall Store is a luggage store, bag shop and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 3.90 out of 5 stars based on 63 reviews. The street address of this business is Unit GF - 077 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates. TUMI - Dubai Mall Store is open seven days a week from 10:00am to 12:00am.
- TUMI - Dubai Mall Store is located at Unit GF - 077 - Financial Center Rd - Downtown Dubai - Dubai - United Arab Emirates.
- The contact number of TUMI - Dubai Mall Store is +971 4 339 8536
1 Husain Badri 16 months ago
Upon arrival, I discovered that there was only one wallet available, and to my dismay, it had visible scratches and unsightly white dots on the leather. Naturally, I approached the manager to express my concerns and request some sort of discount, considering the product's glaring defect. Shockingly, the manager outright refused, claiming that they were unable to offer any form of compensation.
Not willing to give up, I inquired about the product's warranty. The manager confirmed that the wallet indeed had a warranty. Encouraged by this information, I asked if I could utilize the warranty to have the wallet repaired. However, to my astonishment, the manager denied my request, arguing that the scratches on the wallet disqualified it from being eligible for repairs. This response was completely contradictory, as they were selling the wallet in its damaged condition in the first place.
What truly made the situation worse was the manager's rudeness and lack of assistance throughout the interaction. It felt as if they had no interest in making a sale or even providing basic customer service. Their dismissive attitude and refusal to address my legitimate concerns were absolutely unacceptable.
I am deeply disappointed by this experience, especially considering my admiration for the Tumi brand. The manager's behavior reflects poorly on the entire store and leaves me questioning their professionalism and commitment to customer satisfaction. If this is the standard of service at Tumi, then it is certainly disheartening.
I sincerely hope that Tumi takes this feedback seriously and addresses the issues I encountered. It is crucial for the company to hold its staff accountable and ensure that customers receive the exceptional service they deserve. As a loyal fan of the brand, I expected so much more, and this experience has left me questioning whether I should continue supporting Tumi in the future.
In conclusion, my visit to the Tumi store was nothing short of a nightmare. The lack of assistance, refusal to acknowledge product defects, and the manager's rude behavior were all incredibly disappointing. I sincerely hope that my feedback is taken into account, and the necessary steps are taken to rectify these issues.
Rating: ★☆☆☆☆ (1/5)
5 Mustafa Dafer 16 months ago
5 Arooba Khan 16 months ago
5 Aliona Karpovich 18 months ago
and I also want to single out Alexandra, she approached my question very professionally when choosing a bag. I will definitely be back ❤️
1 Patrick Morales 18 months ago
Bags are great but people working are not!! Never again DUBAI MALL Branch!
4 Fahad Andergeeri 63 months ago
But, prices are on the high side
1 NXT LVL 18 months ago
5 Raluca Berchiu 16 months ago
| Friday | 10:00am - 12:00am |
|---|---|
| Saturday | 10:00am - 12:00am |
| Sunday | 10:00am - 11:00pm |
| Monday | 10:00am - 11:00pm |
| Tuesday | 10:00am - 11:00pm |
| Wednesday | 10:00am - 11:00pm |
| Thursday | 10:00am - 12:00am |
