17 reviews

Van Cleef & Arpels

Name: Van Cleef & Arpels
Address: Dubai, United Arab Emirates
Rating: 3.6

Dubai

Fashion Avenue, The Dubai Mall - ground floor - Unit 291 Al Sa'ada St - Downtown Dubai - Dubai - United Arab Emirates

Jewelry store Diamond dealer Gift shop Perfume store Watch store Ford dealer

Service Options In-store shopping In-store pick-up In-store shopping

+971 4 325 3573

Photos

About

Van Cleef & Arpels is a jewelry store, diamond dealer, gift shop, perfume store, watch store and ford dealer located in Dubai, United Arab Emirates. The average rating of this business is 3.60 out of 5 stars based on 17 reviews. The street address of this business is Fashion Avenue, The Dubai Mall - ground floor - Unit 291 Al Sa'ada St - Downtown Dubai - Dubai - United Arab Emirates. Van Cleef & Arpels is closed on Sunday, and other days it is open from 08:00am to 06:00pm.

FAQs

Where Van Cleef & Arpels is located at?: Van Cleef & Arpels is located at Fashion Avenue, The Dubai Mall - ground floor - Unit 291 Al Sa'ada St - Downtown Dubai - Dubai - United Arab Emirates.
What is the contact number of Van Cleef & Arpels?: The contact number of Van Cleef & Arpels is +971 4 325 3573

Reviews

1 Kshitija Anup 39 months ago

I’m truly appalled by the disgraceful and unwelcoming attitude of the staff at this so called luxury brand. After we got past the security team who was far from being polite about letting us in all we encountered was a bunch of callous staff indulged in their chores and couldn’t care less about their guests. The brand and it’s people certainly didn’t live upto its expectations. Dear Van Cleef you have successfully managed lose a customer with this attribute of yours. Never stepping in again.

1 Sarah 43 months ago

Absolute worst experience in a jewelry store, much less a high brand. I came to dubai on vacation and was interested to purchase some items from the store, however as a non native of UAE, it required more steps to be completed. as everything was completed things were well and we received a message saying the transfer was complete, which wasn’t actually true. then i went to the store to pick up my jewelry and was told that the transfer was not completed yet. they told me they’d call me after they check with their finance team, after they did i told them i’d come to talk to them face to face to see what the situation was, as i walked in, a lady working there came up and rudely told us that they’re gonna refund me and didn’t bother speaking to us about anything and telling us to leave. this was absolutely out of line and unprofessional. I do not recommend purchasing here if you’re an international customer.

1 maryam alf 47 months ago

Worst customer service I have ever encountered, they do not care about their clients what so ever. The personal in the store assured me that I would receive my piece in the following days so I made a full payment, after that not a single person in the store replied back to my calls or messages. Van Cleef should consider hiring all new staff.

1 Ki Ki 47 months ago

So terrible and worst customer service. All stuff are unprofessional attitude. They just asked clients have a sheet but after no one came for follow up. Even I asked how long takes time but their answer was “ I don’t know”!!
I have ever encountered, they do not care about their clients what so ever.

5 Al QEMZI 71 months ago

Wooow very nice brand in the world now days my daughter like it much thanks to the staff in here

5 Samad Abdu 38 months ago

Good quality and branded items

1 M Alshahrani 47 months ago

Very bad customer service , they are laughing inside a closed room and no one outside except the guards !!!

5 Mariam Alsiddiqi 59 months ago

The staff their are hospitable friendly and helpful, Unlike other high end jewelry shops.

5 David Reynolds 47 months ago

A brilliant service from start to finish. I was swaying towards a VW Transporter however the competitive deal and professional, genuine sales team changed my mind very quickly. Many thanks to Kevin for all your help, even replying to emails on a bank holiday. Satisfied proud owner of a shiny new Transit Custom.

5 Sam North 59 months ago

Hendy ford Eastleigh provided me with one of the best purchasing experiences. They were able to clearly answer all my questions regarding the car. They were able to do me a very competitive deal in comparison to other dealers. They had a turnaround for my car in under 2 weeks even though the car was not in their store and we had the second lockdown looming over our heads. Finally, I have already received a great level of aftercare even though we are now in lockdown. Would recommend to friends and family 10/10.

5 Mark Shannon 59 months ago

Bought a used Ford Focus Active X. Miles Bingham sales representative extremely professional and pulled all the stops out to ensure a smooth worry free purchase.

Pleased my extremely hard to please wife. After the purchase Miles took his time explaining how things worked. The guy really went the extra mile through the whole sales process. If I could give ten stars I would! Cars lovely as well.

Mark Shannon

5 Peter Hodgkins 47 months ago

I have just bought a new transit with Daniel Austin and Hendy Ford. The experience was a real pleasure in these difficult times - we drive BMW and Mercedes cars, they could learn a thing or two about customer service!
Excellent, thank you.

2 Nicola Barker 71 months ago

Booked my car into Hendys Eastleigh for service and MOT, they did the service before the MOT!! and only told me that my car failed the MOT due to front brake pads worn down even though they knew they needed done before the MOT
I felt I had no choice but to spent an extra £150 to get new pads put on and have them retest it and it passed then but on pricing around after found that I was being over charged.
Communication was not I felt totally truthful in what they were telling me and I definitely feel that they add quite a bit extra on to try and increase the bill. I have given one star for the
lady in the office who did try to help me in a polite manner and the second star for being able to pay my £500 bill for all of this stress over four interest free payments

5 Eduardo Alvarez 59 months ago

Bought a new car from Sean who was very helpful and quick to respond to emails. thanks so much for your help in buying our dream campervan! Would absolutely recommend Hendy if you are looking to buy a Ford van/campervan.

5 George SW 59 months ago

Fantastic service, very good communication and swift replies to emails. Sean B in commercial is a credit to the company and a pleasure to deal with. Keep up the good work.

5 Jodie Weaver 95 months ago

Can't rate these guys enough! Craig was great from start to finish, going above and beyond to ensure the purchase of my new truck went smoothly. Amazing customer service and love my new truck!

Map Location

Business Hours

Friday	10:00am - 12:00am
Saturday	10:00am - 12:00am
Sunday	10:00am - 12:00am
Monday	10:00am - 11:00pm
Tuesday	10:00am - 11:00pm
Wednesday	10:00am - 11:00pm
Thursday	10:00am - 11:00pm
Saturday	08:30am - 05:00pm
Sunday	Day off
Monday	08:00am - 06:00pm
Tuesday	08:00am - 06:00pm
Wednesday	08:00am - 06:00pm
Thursday	08:00am - 06:00pm
Friday	08:00am - 06:00pm

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