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Went to A&E for an ear infection and had the most shocking hospital visit I have ever experienced.

Trainee doctor Mayowa Faluade Akinroye and head nurse Kiran Gohel (you can see her on the far left in the photos I uploaded) and the tall, black, female doctor whose name they refused to give me should be sacked immediately!!!!!

The trainee doctor assigned to me, Mayowa Faluade Akinroye was extremely rude, arrogant, condescending and acted as if I was a huge inconvenience by being there. He suddenly left saying he would be back but didn’t ever return. We then heard an aggressive altercation and realised that he had physically pushed a vulnerable and disoriented patient (that was asking to leave) into a room, retraining him against his will. My mother and I were horrified and then witnessed a long interaction between a tall, female, black doctor with very short cropped hair and the very unsettled patient. The way she spoke to him was DISGUSTING!

The patient kept saying he wanted to leave and she was extremely aggressive, threatening him that she would call security to force him into a room against his will again. He asked for the chat she was insisting on being held in the corridor and she refused. It would have been much better for him and other patients if she had just done the chat where he was and kept him calm and feeling safe. She kept saying ‘I wish you hadn’t come here’ and ‘unfortunately you came here’ and ‘unfortunately I have a duty of care to you’. He was clearly distressed and fearful of being physically forced into a room again against his will. She demonstrated no empathy, care, or kindness, just aggressive threats that made him more fearful. She and Mayowa Faluade Akinroye should be deeply ashamed of themselves, we are appalled that anyone could treat patients like this.

I told the head nurse Kiran Gohel what had happened, asked how to complain and for the names of the doctors. She refused to give the names saying ‘I am not giving you anyone’s names’ and couldn’t have been less interested in my concerns despite witnessing the entire altercation herself. She is a nasty little woman and refused to give me her name too but I got it by reading her badge. The reason they have badges is so that they are identifiable. They are not allowed to withhold this, especially in regards to a complaint regarding physical and verbal abuse. She cut me off while I was explaining what I witnessed and said ‘make a complaint, this conversation is over’ and walked away as I was still talking. Absolutely shameful, vile woman.

I am SO DISGUSTED and do not know how they sleep at night treating vulnerable patients like this. None of them are fit to be working in healthcare. Awful humans, let alone healthcare ‘professionals’.
Thankfully, I’m in law and am able to ensure that this is dealt with appropriately and filmed the whole thing, but for an elderly/physically/mentally vulnerable person, they will be abused by these awful staff and unable to fight against it. It makes me so scared for all of the vulnerable people entering this hospital. Sack them and replace them with kind, caring, empathetic people that are fit for the job. Or have all the good ones gone private? Regardless, these three should be deeply ashamed, absolutely disgraceful people. Avoid this place!

I have always had wonderful experiences at the Chelsea and Westminster so will be going there from now on and taking further action against these three appalling staff at Charing Cross.

I had the pleasure to visit the Emergency Department on 07/10/22. I was sent there by my UK GP because of whatever reason, I assume them not having time for me on a Friday. Anyway, I went to the emergency department after phone consultation with my Austrian GP telling me I should seek in person medical help from my UK GP and my UK GP simply just sending me to the Emergency Department after a quick phone call.
It took in total 3 hours in and out which I find being super-fast for a Friday afternoon, I expected to be there much longer to be honest! I was treated very friendly, was listened to, taken seriously, was even given food & drinks and was overall treated amazingly. I'm not a UK resident, I was just in London temporarily (couple of months) for a university course and actually have Austrian health care. I assumed that I would need to pay something upfront or at least sign something or give my insurance card or whatever. After the rigorous examination and prior to being sent home I was waiting for the bill. I was shocked to learn that indeed, the emergency department in the UK operates for free, no matter who is needing this service. The NHS is such an amazing institution and I'm flabbergasted by how poorly it is supported by the UK government! I totally understand all the NHS professionals being on strikes constantly and really hope there will be some changes very soon! Would be a pity to have US conditions in the UK in the future. All the best to all the staff of that hospital but mostly huge thanks and respect to the people that run the emergency department and the people I had the pleasure to be helped by last October. You made a somewhat frightening experience so pleasant; I will forever be grateful.

I went in for a day surgery after a consultation with the same team that performed the operation. Everyone was the best professional there can be! So sweet and caring and professional. They explained every step, made sure I was OK and understood, respected my privacy, did a stellar job with the surgery and I was fed, offered a tea and sent on my way after only a few hours. Lovely staff and a great experience overall. It was through the NHS!

I came to A&E with my very sick, elderly mother at 21.30. We knew there'd be considerable waiting times but didn't expect just how bad the situation would be

This is a long read, but it's worth reading.

Everything started well. Initial assessment (blood pressure/temp) was almost immediate and she was told she'd soon be seen by a doctor

She then had her blood taken about 30 minutes later.

Things went downhill from here. About 2.5 hours passed, and nobody saw her. There were just TWO other people in the room. No communication from staff, no checks to make sure she's ok - nothing.

Eventually she saw a doctor, who promised her an injection. She repeatedly told the doctor that medicine in the injection did not help her AT ALL when she took it in tablet form, but he gave it to her anyway.

She had to wait another agonizing 1h+ for this, rather than administering it asap.

The medicine had zero effect, despite my mum's protestations.

They also did a CT scan for her head - although this was about 6 hours after we came in. However, I'm still glad they did this.

Still in an extremely bad state and with 0 signs of improvement, they sent my mum home. We left around 5am, over **7 hours** since our arrival.

She left with the exact same symptoms and state as when she came in

The waiting room was also a sad state of affairs. The key things to mention:

- People there were visibly not in a good state. However, nurses rarely checked up on patients, despite walking around the ward and idly chatting in the adjacent room. About 3 of them. Just no real signs of caring and attention, to people who really need it.

- One nurse (Jamaican i think), was very RUDE to other sick patients, shouting at them quite aggressively when they didn't hear her (they were elderly)

- There is very little privacy. In the consultation room at the beginning, the doors are open, and so you can hear the conversations of others with the doctor
The same is true for the main A&E room, where you can hear almost everything

- The nurse at some point went to other people in the main waiting room to give them medicine, seemed a bit strange but maybe that's normal

- The receptionist I called before arriving was EXTREMELY RUDE, shouting on the phone when I asked him how long it would take to be seen. Very dismissive. On shift March 4th Saturday night.

My mum was very unwell, and if she had been critical then I'm not sure waiting for 6 hours would have ended well, at all. I sympathise with people who are very ill and need to wait for so long; it's extremely dangerous

If you chose to go here, I hope you have a more positive experience. The NHS is not free like everyone says – we pay (high) taxes for it. It should provide a better service and more funding needs to be directed toward it to ensure better staffing.

I sympathize with the docs, and really hope this review is taken seriously. It could save a life.
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Went to A&E for a work incident, was seen in about 30 minutes (it was a superficial bite mark from a vulnerable person I work with) and the lady was lovely, although if you're called once and they don't see you get up in 10 seconds they're onto the next person!

To be fair the staff are helpful although it's hard to tell who's who because a lot of people are wearing badges which I don't usually see in other hospitals. Due to the busy-ness, don't expect a comprehensive service, but do be kind to the staff.

Went there for a CT scan. The wait wasn’t long at all (i went private and not on NHS).
The staff were amazing, Nada was very kind, informative and reassured me as i was a bit nervous. The process was very quick with no discomfort at all. Becky was also super nice to me. Thanks ladies. Keep it up.

I came to A&E for my reasons. The waiting queue at night is very long and that’s a warning. Come in the morning around 10:00 AM. Anyway, I was kind of hungry so I got some crisps from the vending machine, then bought hot chocolate. DAMN. Hot chocolate was less than a quarter of a takeaway cup! I payed £2 for that!!! Outrageous.

Clean place and very kind staff! The doctors and the nurses are all nice!????