Grand Stores - Abu Dhabi Mall
Abu Dhabi Mall - Abu Dhabi - United Arab Emirates
Grand Stores - Abu Dhabi Mall is a department store, electrical supply store, railroad contractor, railroad equipment supplier and railroad ties supplier located in Abu Dhabi, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 34 reviews. The street address of this business is Abu Dhabi Mall - Abu Dhabi - United Arab Emirates. Grand Stores - Abu Dhabi Mall is open seven days a week from 10:00am to 10:00pm.
- Grand Stores - Abu Dhabi Mall is located at Abu Dhabi Mall - Abu Dhabi - United Arab Emirates.
- The contact number of Grand Stores - Abu Dhabi Mall is +971 2 645 1115
1 Bachir Gemayel 42 months ago
I bought a Samsonite for almost 1,500 AED and 10 years warranty, one trip for 3 days, and brought it back one week later with damaged Zipper! That’s all fine so far, until I started dealing with those people.
I have been given the contact number of at least 4 people in Abu Dhabi and Dubai! They refused to replace it, and then they kept asking me to follow up with this guy and this guy, with zero communication with each other! Blaming one another and blaming me for not following up ????
3 weeks now and they have no idea what happened to my suitcase!
I have been in contact with Hassan the shop manager (he keeps asking me to follow up with the brand manager), I call the brand manager, he hangs up and send me messages he will call later (two weeks since he answered last time), and speak to the Samsonite representative in the store and she asks me to speak to Richard the service manager! (Yes, no I know them all by name, no one can even sort a little damage issue! And I still don’t have my suitcase replace or fixed)!!
Is there a way to give zero start here?
5 Aksana B 58 months ago
1 Mar Vell 58 months ago
Before I was a regular customer. Now NEVER will go to this store again. I’m feeling fool to buy a EDT perfume for almost 400 dirham which actual price is 100. I checked online stores and the same perfume in other shops and it’s not more than 100 dirham for EDP not even EDT as I bought there. I called the store next day and asked if I can return my perfume if I didn’t open it. They said only exchange. I came there after 12 days and talked to the manager. He was not in the mood (as always! ) and with his eyes rolled he showed me small board where it says that exchanging or returning is possible within 10 days only. His attitude was really rude that time. I was in that shop often and had never seen that board before because it’s facing other side and never no one informed me about it even when I called with that problem. Actions of that manager was very unprofessional as he even didn’t ask me anything about the issue that I had. Never never never will go there again and will not recommend
5 Bilal Tawalbeh 58 months ago
The staff is too polite and helpful in every department.
5 Tim Colledge 43 months ago
4 Mohammed Hussain 94 months ago
Infused with a blend of expertise garnered over three decades in its varied product segments, Grand Stores has partnered with eminent brands including Nikon, Fujifilm, Lexar, Epson, Samsonite, American Tourister, Chanel, Givenchy, Nina Ricci, Paco Rabanne, Azzaro, Thomaston and many more. Grand Stores continues to deliver on its enduring strength as a renowned distributor in the region through its consistent supply chains, expansive warehousing capabilities, streamlined logistic capacities, state-of-the-art service centers and highly skilled staff.
5 Truetube ON 46 months ago
5 Atuka k 46 months ago
Special thanks to Mohammed, he deeply understands customer needs.
| Tuesday | 10:00am - 10:00pm |
|---|---|
| Wednesday | 10:00am - 10:00pm |
| Thursday | 10:00am - 10:00pm |
| Friday | 10:00am - 10:00pm |
| Saturday | 10:00am - 10:00pm |
| Sunday | 10:00am - 10:00pm |
| Monday | 10:00am - 10:00pm |
CHANAILS ABU DHABI MALL BRANCH
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