Grand Stores - Abu Dhabi Mall

Abu Dhabi Mall - Abu Dhabi - United Arab Emirates
Service Options In-store shopping In-store pick-up Delivery
Photos
About

Grand Stores - Abu Dhabi Mall is a department store, electrical supply store, railroad contractor, railroad equipment supplier and railroad ties supplier located in Abu Dhabi, United Arab Emirates. The average rating of this business is 3.80 out of 5 stars based on 34 reviews. The street address of this business is Abu Dhabi Mall - Abu Dhabi - United Arab Emirates. Grand Stores - Abu Dhabi Mall is open seven days a week from 10:00am to 10:00pm.

FAQs
Where Grand Stores - Abu Dhabi Mall is located at?
Grand Stores - Abu Dhabi Mall is located at Abu Dhabi Mall - Abu Dhabi - United Arab Emirates.
What is the contact number of Grand Stores - Abu Dhabi Mall?
The contact number of Grand Stores - Abu Dhabi Mall is +971 2 645 1115
Reviews

1 Bachir Gemayel 23 months ago

This is a horrible place!!
I bought a Samsonite for almost 1,500 AED and 10 years warranty, one trip for 3 days, and brought it back one week later with damaged Zipper! That’s all fine so far, until I started dealing with those people.
I have been given the contact number of at least 4 people in Abu Dhabi and Dubai! They refused to replace it, and then they kept asking me to follow up with this guy and this guy, with zero communication with each other! Blaming one another and blaming me for not following up ????
3 weeks now and they have no idea what happened to my suitcase!
I have been in contact with Hassan the shop manager (he keeps asking me to follow up with the brand manager), I call the brand manager, he hangs up and send me messages he will call later (two weeks since he answered last time), and speak to the Samsonite representative in the store and she asks me to speak to Richard the service manager! (Yes, no I know them all by name, no one can even sort a little damage issue! And I still don’t have my suitcase replace or fixed)!!
Is there a way to give zero start here?

5 Aksana B 39 months ago

I was on a quest to find a charger for my old Fujifilm camera. Not only did I find what I was looking for but received professional customer service from Fasil who works in electronics section of Grand Store Abu Dhabi mall. He was very attentive, offered different options, insured that the product he offered was suitable, and even rebooted (!) the camera battery because it was a bit old and wasn’t working properly. Genuine, attentive and professional! Well done grand store for having such an employee!

1 Mar Vell 39 months ago

Over priced products and unprofessional and not friendly manager.
Before I was a regular customer. Now NEVER will go to this store again. I’m feeling fool to buy a EDT perfume for almost 400 dirham which actual price is 100. I checked online stores and the same perfume in other shops and it’s not more than 100 dirham for EDP not even EDT as I bought there. I called the store next day and asked if I can return my perfume if I didn’t open it. They said only exchange. I came there after 12 days and talked to the manager. He was not in the mood (as always! ) and with his eyes rolled he showed me small board where it says that exchanging or returning is possible within 10 days only. His attitude was really rude that time. I was in that shop often and had never seen that board before because it’s facing other side and never no one informed me about it even when I called with that problem. Actions of that manager was very unprofessional as he even didn’t ask me anything about the issue that I had. Never never never will go there again and will not recommend

5 Bilal Tawalbeh 39 months ago

Grandstores Abu Dhabi mall is an extremely well designed store, it offers fair prices and many offers on high quality branded items.
The staff is too polite and helpful in every department.

5 Tim Colledge 24 months ago

Fasil was very knowledgeable and went the extra mile to help. Great service.

4 Mohammed Hussain 75 months ago

Grand Stores is a leading distributor and retailer in products from the technology, luggage, beauty and home sectors since its establishment in 1981 in the UAE. The wide variety of world-class products offered include Imaging & Information Technology, Consumer Electronics, Medical Systems, Perfumes, Cosmetics, Skincare, Luggage, Linen, Dinnerware and Gifts.

Infused with a blend of expertise garnered over three decades in its varied product segments, Grand Stores has partnered with eminent brands including Nikon, Fujifilm, Lexar, Epson, Samsonite, American Tourister, Chanel, Givenchy, Nina Ricci, Paco Rabanne, Azzaro, Thomaston and many more. Grand Stores continues to deliver on its enduring strength as a renowned distributor in the region through its consistent supply chains, expansive warehousing capabilities, streamlined logistic capacities, state-of-the-art service centers and highly skilled staff.

5 Truetube ON 27 months ago

I want to Thanks JANET fir her excellent work and Support. She is really great ????

5 Atuka k 27 months ago

Excellent store for parfumerie lovers ????
Special thanks to Mohammed, he deeply understands customer needs.
Map Location
Business Hours
Tuesday 10:00am - 10:00pm
Wednesday 10:00am - 10:00pm
Thursday 10:00am - 10:00pm
Friday 10:00am - 10:00pm
Saturday 10:00am - 10:00pm
Sunday 10:00am - 10:00pm
Monday 10:00am - 10:00pm
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