Better Life Mall of Emirates - Kitchen Appliances

Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates
Service Options In-store shopping In-store pick-up Delivery
Photos
About

Better Life Mall of Emirates - Kitchen Appliances is a appliance store, electronics store, kitchen supply store, refrigerator store and washer & dryer store located in Dubai, United Arab Emirates. The average rating of this business is 3.50 out of 5 stars based on 152 reviews. The street address of this business is Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates. Better Life Mall of Emirates - Kitchen Appliances is open seven days a week from 10:00am to 12:00am.

FAQs
Where Better Life Mall of Emirates - Kitchen Appliances is located at?
Better Life Mall of Emirates - Kitchen Appliances is located at Mall of The Emirates - E11 Sheikh Zayed Rd - Al Barsha - Al Barsha 1 - Dubai - United Arab Emirates.
What is the contact number of Better Life Mall of Emirates - Kitchen Appliances?
The contact number of Better Life Mall of Emirates - Kitchen Appliances is +971 4 341 0716
Reviews

1 vasim tahsildar 2 months ago

I purchased a jura coffee machine last december 2022. I have experienced a very dishonest behaviour from the sales staff to support team. My machine was deluvered but no assistance provided to install amd assemble the machine. I have to call several people to send us help to come and install machine . Finally someone agreed after i paid for their transportation. I faced lot of issues with this jura machine. Salesman promised many good things about this machine but none of them is true. The coffee machine constantly gives problems with filter and milk dispensers . We used delonghi for so many years we never faced such issues. But i can say it was a bad option to opt for jura. I will never go to better life again as their salesman dont speak truth and are unhelpful. They just want to sell . They qfter sales service is so poor and horrendous . Please refrain from buying anything from better life especially jura products.

1 Mohammad Mohammad 3 months ago

Very Bad Experience.
I order one toaster and paid by credit card. After 2 days I received mail that your order is ready for shipment. Again after two days I received a call from BetterLife customer service that this product we don’t have in stock you have to wait for 2-3 week. I said cancel my order and return my money back.

In whole conversation customer service person 2 time he said I am from Aramex and two time he said I am from better life. When I asked about refund he said contact better life I am from aramex.

After that no one contact me and I didn’t get back my money.

1 Capital-Bee 4 months ago

The worst customer service we have received. Better Life cares very little if nothing at all to maintain and keep their customers happy. The people in the store has no desire to help. And the after sales team is not far behind. We won’t ever purchase anything from Better Life. It’s a shame they carry brands they should not represent.

1 Kati Caballero 4 months ago

The service does not represent the luxury home goods they sell. Worst customer service I have experienced, staff is completely clueless and reluctant to help. The after sales service is far worse, the team is truly incompetent. I sent my smeg juicer for repair, after 2 weeks they sent it back claiming it was repaired but absolutely nothing was done to it… I knew this was the case because they never bothered to call to check what the problem was and of course they didn’t figure out by themselves. Anyway I returned it to the repair center and a few days later they told me I must replace 5 parts and spend almost the amount I paid for the juicer. 2 of these 5 parts I have just recently bought new! I asked them to check each part and be more specific which they refused. I went to the Nakheel Mall store to speak to the manager which is on holiday so I spoke with the representative. Unfortunately another clueless person with no intention to help.

The only place they respond to complaints is in Google Reviews because everyone else see it. The 4 emails I have sent, none have been answered! Never buy from this company.

3 Fadi Farhat 11 months ago

Not a good experience with Better Life. We initially purchased a Terim wine cooler and a SMEG bean to coffee machine online. The Terim wine cooler turned out to have the wrong dimensions on their online product description so we had to reject it. On the other hand, we didn't get the free coffee bean packs with our SMEG machine as advertised till after 5 days. Besides, the product demo team who came afer 6 days did not know anything about it. We had to chase their service center (who had to chase their sales guy) for a continuous 5-6 days to make all of the above happen, and finally get a confirmation on the wine cooler refund. Very slow and unreliable team! We wouldn't purchase from Better Life in the future!
I am adding this review after few days from my initial review. They ended up sending another specifialist, Sudar, for product demo and to inspect if anything was wrong with our coffee machine. Sudar was knowlegable and extremely helpful. Unfortunately, there is a limitation in the machine in terms of dispensing the coffee (does it in intervals) when choosing the long coffee with light (orange) option.
They also ended up refunding the amount for the returned items, and sent us an additional free coffee bean pack. This raises my rating to three stars but overall it still wasn't a good experience.

5 Zeina Al Jamal a month ago

Great shopping experience. Diya specifically was extremely knowledgeable and understood our needs, which was a great help in making decisions and going ahead with the purchase. Definitely recommended

1 Al Abra 4 months ago

AVOID THIS COMPANY AT ALL COST

Gorenje dishwasher bought from Sharaf DG broke down on 13th month of course. They advised me to reach directly to Better Life as the official brand rep.
They charged 200 AED for the initial visit, then a 750 AED for a part their technicians said was needed and needs 15 days to arrive.
Better Life woud not order the part before payment.
The Part arrives, the technician claim there is a "wiring issue" and that they cant fix it on the spot despite having changed the part they claimed was faulty and made me pay for initially.

They scheduled a pickup two days later and said it will take 4 days to fix and bring back. Following my objection, they promised to return by Tuesday or Wednesday latest.

They pick it up on a Saturday, I called on Monday they said its been fixed and is under observation and that I would get a call back next day.

Comes Thursday and still no call back so I called them myself; They informed me that the Dishwasher has not yet been serviced and will take an additional 4 days.

I lost all my trust in these guys and there brands, I am now buying a brand new machine after I have already almost paid for one for a servicing that is getting clearly no where.

1 Mike van Leeuwen 4 months ago

I would give zero starts for their delivery service. Twice they agreed delivery and were a no show and called with silly excuses about having the wrong address (while their planner confirmed that a day prior to delivery). Therefore, not recommended.
Map Location
Business Hours
Monday 10:00am - 12:00am
Tuesday 10:00am - 12:00am
Wednesday 10:00am - 12:00am
Thursday 10:00am - 12:00am
Friday 10:00am - 12:00am
Saturday 10:00am - 12:00am
Sunday 10:00am - 12:00am
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