Gucci Harvey Nichols
Interchange four, Mall of The Emirates - Harvey Nichols at - Sheikh Zayed Rd - Dubai - United Arab Emirates
Gucci Harvey Nichols is a women's clothing store, children's clothing store, fashion accessories store, jewelry store, leather goods store, men's clothing store, watch store and bus stop located in Dubai, United Arab Emirates. The average rating of this business is 4.00 out of 5 stars based on 65 reviews. The street address of this business is Interchange four, Mall of The Emirates - Harvey Nichols at - Sheikh Zayed Rd - Dubai - United Arab Emirates. Gucci Harvey Nichols is open seven days a week from 10:00am to 12:00am.
- Gucci Harvey Nichols is located at Interchange four, Mall of The Emirates - Harvey Nichols at - Sheikh Zayed Rd - Dubai - United Arab Emirates.
- The contact number of Gucci Harvey Nichols is +971 800 035704003
1 A P 39 months ago
5 SALLY AL-KHAFAJI 46 months ago
Level 1
Nearest Parking: B
Landline: 04-341.0669
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An amazing after sales experince- Gucci MOE- Ms. Octavia and Mr. Hassan~
When I walked in to the store and asked if this men pair of shoes can be repaired, they redirected me to a very professional staff responsible, her name is Octavia. She received the shoes, listened to me very carefully and filled in for me all the information needed. She promised someone will call to update me on the process which they did.
After few days, another professional staff called me, politely introduced himself (his name is Hassan) and explained to me what they did and suggested if possible to leave the shoes for longer with them as he recommended to do an extra work and for that he needed my permission. – I so much respect when I am updated accordingly-.
When I received the repaired shoes, I couldn't tell that it had ever been damaged! He replaced both heel bottoms and added a little extra something on it that was grinded down. The shoes was from the classic collection and not new at all, I thought he would tell me to trash them or perhaps try to convince me to buy new one, instead he said give him a few days and see what he can do and he did a great job really! The whole process was for free.
It might go without saying, but the number one way you can generate overwhelmingly positive customer reviews is by focusing on customer service!
You were exceptional Hassan, thank you and thank you, Octavia.
The End-
1 Hafiz M.A 46 months ago
I went to the shop for claim but they refused, since Gucci always claim life time warranty. Really Disappointed from Gucci Expensive goods but cheap quality.
1 AshRoseMagic 58 months ago
now if there was new stock new designs i would understand but it is the same old thing and the price jumped almost 250AED or 50GBP.
5 Pawandeep Saini 70 months ago
5 Eros Sakalowsky 94 months ago
5 Maya C 58 months ago
1 Naren s 130 months ago
| Friday | 10:00am - 12:00am |
|---|---|
| Saturday | 10:00am - 12:00am |
| Sunday | 10:00am - 12:00am |
| Monday | 10:00am - 12:00am |
| Tuesday | 10:00am - 12:00am |
| Wednesday | 10:00am - 12:00am |
| Thursday | 10:00am - 12:00am |
% ARABICA DUBAI MALL of the EMIRATES
Mashreq ITM - Mall of Emirates
